Featured facilities: Parking, Laundry Service (On-Site), Restaurant
Very Good
263 reviews
8.9/10
1 night
From IDR 1,696,401
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9.3/10
Great
EEmmanuel HemmerléI was going to arrive late in the evening last night so I wrote the hotel to enquire about transportation from the airport to the hotel. They told me very diligent it and precisely about their shuttle service. When I arrived at the hotel, the desk person, a Swiss gentleman, was extremely hospitable, friendly, authentic, detailed in a good sense, helpful and professional. He also helped me book a taxi for the next day. What a great way to welcome a guest. Really best practice. Lots of desk employees around the world should learn from him!
The room was very nice, all fine. Large enough, and having all amenities.
Excellent lunch at the hotel: very good cuisine.
I needed to leave my luggage at the concierge: they did it all very well.
The only point for improvement: when I left, I asked a lady at the reception, apparently Swiss, to help me get my luggage back and book a taxi for me. She did it but in a cold and distant way. She should go find another job in a different industry. One where she can continue being unfriendly.
BBenny Hon ChungThe hotel is in a central location which is only a few minutes walk from the railway station and the old town where the cathedral and all the big luxury brands can be found. There are a lot of restaurants in its vicinity. The hotel is a bit old but very clean and comfortable. The room is spacious and sound proofing is excellent. The staff are extremely polite, welcoming, and accomodating. It's worth mentioning that the hotel's check in time is 1500 but we were given a room when we arrived at 1210. The gentleman and lady at the reception counter even gave us a city map and took several minutes telling us where to go. The two reception girls in the afternoon also showed us their welcoming smiles every time they saw us. When we called to request to have a kettle the hotel gave us not just a kettle but a whole lot of instant coffee and tea bags. Wow what a surprise to receive such excellent service in a small 4 star hotel! I highly recommend it to all travellers who want to receive exceptional service.
GGuest UserThe hotel boasts an excellent location. It's just a few minutes' flat walk from the train station, and the lake is also easily reachable within about 10 minutes on foot.
There are two 4-star Manotel hotels side-by-side. One appears more contemporary. I booked this one, expecting a more traditional or classic feel. To my surprise, only the lobby had a classic European style; the rooms were very modern, likely recently renovated.
Despite being a hotel, the kitchen facilities are surprisingly comprehensive and impeccably clean.
We booked a triple room, which was a good size, featuring a large bed and a sofa bed. The duvet provided for the sofa bed was rather thin, but the main bed was incredibly comfortable. The room came with a good selection of amenities, including slippers, shower caps, cotton swabs, toiletries, and coffee capsules.
The bathroom heating was on, but we couldn't manage to turn off the air conditioning in the room. As we arrived past 11 PM and had an early departure the next morning, we decided to just make do and get some sleep.
Breakfast was quite impressive, offering a generous spread including smoked salmon, a variety of hot and cold meats, and golden kiwi fruit.
The lobby also features a piano for guests' use.
NnarcissashiThe room is considered big in Switzerland. The hotel also sent an email in advance reminding me that I can get the Geneva transportation card for free, which is very considerate.
GguoseaIt feels like living in your own home. Although the hotel is not big, it makes you feel at home. It takes only a few minutes to walk to Lake Geneva across from the hotel. There are also several bus stops nearby, so transportation is very convenient. It is also close to the UN and WTO.
AAnonymous UserGiven the high cost of living in Switzerland's second-largest city, the hotel was a pleasant surprise. The room amenities were quite complete, with slippers, toothpaste, and toothbrushes all provided. It was very convenient, very clean, and the room was quite large. The breakfast was the best I've had in Switzerland and Paris, with a particularly rich and delicious selection of fruit.
GGuest UserI liked the location of the hotel! There are public transport stops nearby! Lots of cafes and restaurants! The room is clean! The room is spacious! There is a mini-kitchen, refrigerator, capsule coffee machine!
GGuest UserThe location is not very good. It is near international organizations and a long walk from the city center, but it is relatively quiet. It is an older hotel. From the photos on the wall, it seems that many celebrities have stayed here.
GGuest UserHotel was immaculately clean and smelt lovely, room was perfect, location was great, right in the heart of Geneva with easy access to train stations/bus stations and activity pick up points, nice chocolate shop underneath the hotel, with a McDonald’s and a wine and cheese restaurant.
Although the breakfast buffet was all cold food baring boiled eggs, however choice was great, staff very attentive.
Overall would recommend this hotel to anyone, cheap enough for Geneva and couldn’t fault it personally.
KKamalathaI went a day earlier to confirm my stay with the hotel. They couldn't find my booking. I showed them my confirmation on my phone. I was told that they can see my confirmation number but no payment was made by trip.com. They assured me that such has happened before and told me to be on the safe guard book another room as a standby. They assured me that they will not swipe my card until matter is resolved. That assurance made me check in. I kept coming to the front office every now and then and I was told it was resolved. Only on the last night I was told that by Trip.com of the error in the address. In the meantime the hotel had swiped my card. Surprisingly they did not honour the feedbacks I gave to Hotel Montana Geneve and Hotel Montana Zurich. There was no email to apologise for the oversight and delay in handling. I went to the hotel one day earlier to check, they could have attended to it and not confidently putting the blame on trip.com since there has been previous incidents where [ayment was not received.
I thought Hotel Montana group could have handled this matter better. Quite disappointing.