Hotels in Geneva

"Tony was very helpful, providing tips on Geneva's transportation and attractions. The room had a large bathroom. I didn't bring a universal adapter, but thankfully there was a Type-C port available. However, the plastic cups provided didn't seem to be suitable for hot drinks."

"Checked in at 11 PM and left at 8 AM. It's a good option if you have an early flight, as it's near the train station and only one stop from the airport – very convenient. However, when I asked a woman at the front desk for the city transport free pass, she was very unhelpful."

"We booked a delux king bedroom with a sofa bed but didn’t receive the room we originally booked. The hairdryer didn’t work. So I had to call for a new one that they delivered an hour later. The hotells spa was really great as it’s free access to the pool, sauna , steam room and jacuzzi. (No hotspring available as said on the website). Good hotell shuffle bus service to the airport! Would absolutely stay again!"

"You can spot the hotel sign right from the train station, which makes it super easy to find. Check-in took a bit longer than expected, but the stay itself was great. The room was fully equipped, very comfortable, and relaxing. I'm not sure how to describe it, but the vibe was really good?"

"I booked this as an 'airport hotel,' but you actually still need to take a shuttle bus. You have to wait for it outside the airport, where the taxis park. Geneva Airport's management isn't very convenient; there were no staff to ask, and I couldn't find any hotel parking signs. It took me ages to find the bus stop. All the shuttle buses for the various airport hotels seem to stop randomly, so you really have to search, especially if it's your first time staying at this hotel, as the bus names aren't always easy to recognize. I missed the first bus because it was too crowded, and the second one was also full – I almost missed it too! They run about every 20 minutes. Luckily, Trip.com's service was excellent and helped me with the address."

"The room was quite small, but it had bunk beds which was great for a family trip. The service was good; we could borrow a kettle from the front desk and there was a microwave to heat up food. There's a big shopping mall with a supermarket right across from the hotel, which was very convenient for groceries. The only downside is that it's a bit far from the city center, about a 30-minute bus ride."

"Location location The best . You can walk For shopping , The tram STOP just opposite the hotel. Thank you so much Mr.SEB , was really helpful for my travel pass and also advised on room facilities , help us to check in early. Truly appreciate it. Definitely will stay here.citizenM Genève"

"Extremely close to the airport, the hotel offers a free shuttle service which is super convenient. Getting to the city center is also very easy with free public transport. All room rates include a simple yet delicious breakfast. Highly recommended!"

"Good price, good location, decent rooms. Good shuttle bus to and from Airport. Only feedback is to manage the queue at the hotel for the shuttle bus when busy as it is a free for all. People just jump the queue and it is so easy to miss the bus for your flight or connection!"

"The pluses: - very practical from the airport. - close to tram lines 14 and 18, bringing you straight into downtown (Bel Aire) in less than 20 mins. - modern. - they took the time to print our free public transportation passes upon check-in as we never received them via email before check-in. Areas of improvement: - breakfast - there is not enough staff working the floor so many stations are empty. Coffee machines often do not have milk and it is not replenished. Also, it is exactly the same breakfast days and days - introducing some variety would be nice. - initial bedroom was not clean - hair where on the bed, stain on one of the bedding, strong unpleasant smell- we were able to be moved to different room easily. - bed - it is not a queen/king bed but just two simple beds put next to each other. I am surprised that such a hotel would not have bedrooms with one queen/king bed. The big let down: - poor communication and lack of proactivity of front desk. The day of departure, we scheduled a shuttle for the airport. We were informed that the shuttle was running late and it would be better to take the city bus. Sadly, the time schedule at the hotel was incorrect. When we arrived at the bus station, we decided to go back to the hotel and then we learned that the shuttle left on time without us. What is the point to ask for information if no one reach out to ensure we are ready for the shuttle. Long story, it was a succession of poor communication between front desk and driver and sadly, the front desk is not empowered to make any decision so no solution was offered to us. At the end, we decided to take the city bus and we barely make our connection between of it. Not impressed … Solution - empower your front desk to make decisions and offer solution to guests. For this reason, based on that final negative impression, I would suggest others to be very careful and look for other options where associates can take decisions and solve issues to make customers happy and want to come back."