Featured facilities: Parking, Laundry Service (On-Site)
Great
110 reviews
9.1/10
1 night
From CAD 142
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9.6/10
Amazing
GGuest UserBreakfast and its service was excellent.
Rooms were well appointed and well thought out.
I would have preferred if there were options for food in the evening. Or even a shop to purchase meals to be heated in the rooms.
However the location is second to none. Excellent overall.
GGuest UserThe staff were so lovely. I took my dog who they loved and I got a lovely room, so nice and quiet. The shower was great, the bed was so comfortable. Free coffees in the morning which was bliss! It was so nice downstairs to just sit and chill, really nice vibes and just felt totally relaxed and at home. Probably one of the best hotels I’ve stayed in, absolutely loved staying here. Will definitely be staying again!
CClar65The Chester is close to town and a quality hotel that we suspect would be rated higher if it had the gym and pool and spa that many five star hotels have. But, they are not needed. The room was a good size, with all necessary facilities. The common areas of the restaurant are of high standard and the food was excellent. Our room had a couple of minor issues. The shower door leaked a littlw, but caused no problem. The deadlock on the door dod not engage, but we were not concerned as there was a locked door between our door and the public areas. We will happily use again, particularly as the prices were reasonable and the standards and quality were very good in our experience.
GGuest UserOn pulling back the sheets a pair of ladies briefs was discovered in the bed. Suggests the bed was not changed from previous guests. Reception was not apologetic and did not rectify or compensate. Very poor. It took an hour to check out because reception claimed we had not paid It tried to contact yourselves and could not resolve. I had evidence that I had paid yourselves. Complete waste of my tine and very inconvenient! I do not know whether it was Trip.com or Hotel to blame. I will not use hotel or trip.com again
GGuest UserI really enjoyed the steam room and sauna. Close to bus stops so it was convenient to get around. Walkable distance from the aberdeenshire coastal path, which was very pretty despite the very narrow paths (photo attached). Food was a bit expensive from the restaurant.
OOzzy_WarOverall the experience was good.
Good points: The location is excellent and the free parking is a good option for people driving. The host is excellent and very friendly and went out of the way and accommodated my requests.
Points to improve: Had a couple of minor issues in the beginning which the host resolved promptly, the flat seems abit tired may need refreshing. The main downside for me are the sea gulls, the flat was quite warm and you had to open the window a little for fresh air and when you do that it appears that just next to the flat the seagulls have a party every night and they scream throughout the night so it is abit hard to sleep. Obviously its not in the hosts control but it is an unfortunate issue.
刚刚刚好旅行Very good, breakfast is good, the location is convenient, the hotel is modern, the surrounding environment is very good, there are bus stations nearby, it is easy to get out of the city, and the rooms can see the sunrise.
GGuest UserWent for breakfast, the fire alarm was going off in the restaurant, staff did not know how to switch the alarm off, everyone stayed in the room, staff continued to work. After 10/15 minutes I went to Premier Inn reception to complain as the noise was deafening. The manager had to go the the restaurant to ask the breakfast guests to leave and organise how to switch the alarm off. She apologies and refunded our breakfast cost, good for her. But where is the staff weekly training. There could have been a real fire and they were clueless.
GGuest UserHotel staff very friendly.
If you needed anything they would bend over backwards to help you.
Nothing was too much trouble for them.
Will definitely be back 😀
AAlan Hoy⭐️⭐️⭐️⭐️⭐️
Stayed here for one night with my wife and had a great experience. The service was excellent, and the staff were very friendly. A comfortable place to stay, perfect for visiting the castle nearby. Highly recommend this hotel!