GGuest UserWe have stayed several times at the imperial, this time we upgraded to a double bed suite with sea view at a cost of £160 on a two night stay. Sadly the suite (Churchill Suite) didn’t meet expectations. In very urgent need of repair and decoration, windows in lounge area filled with silicone with huge gaps and letting cold in. Supposed to be able to open but all siliconed together. The quadrant shower leaked onto the floor from the tray and waste. We removed the wast cap to see if that helped, sadly it just revealed a disgusting black gunge inside the waste that had not been cleaned for a long time. Didn’t use the drawers in the bedroom, not clean. General cleanliness will be difficult to achieve due to the delapadated state of the suite as a whole including fixtures and fittings. I think Mr Churchill who resides in many picture forms on the walls within the suite would be most upset with the conditions. Even the window drapes had fittings missing making it difficult to close curtains. On a positive note, the breakfast is excellent, I hope that things can be improved at the imperial and we will hope to hear about any planned updates to this 4**** hotel so that once again we can enjoy a break there?
GGuest UserHotel staff, facilities, food, swimming pools and entertainment were brilliant. Everything was presented really nicely in the foyer/reception area. The bedroom and carpets were really tired, however, and need a revamp to match the quality hotel foyer. We found the mattresses uncomfortably soft and didn't sleep well, so assume these were old too. A really mixed experience, but on balance the positive outweighed the negatives. The staff could not have been more accommodating or helpful. Highly recommend getting tram passes on app. before you arrive as need proof of children's DOB from passport or birth certificate. The tram stop is really conveniently opposite the hotel. Excellent reliable service :-)
TTrip.com SGJPIt's a little far from Blackpool North Station, but the rooms are very spacious. It's not a super luxury hotel, but it's very clean and comfortable. There is also an elevator.
The Henson hotel is a little far from the station and downtown, so if you have a large suitcase, it's a good idea to take a taxi.
There are buses and trams running so it's fine even at night.
GGuest Useromg from the moment I walked in i was attended to nothing was to much trouble i had a sea view double room there was a act on downstairs very loud was worried about the house but never heard a thing the decor is a bit dated but the friendliness of the staff and yhe feel of the hotel made up for that I had a fantastic stay it does just what it says on the tin I will definitely be goung back
GGuest UserNice service, there is a lot of facilities but I'm going to Blackpool for competition so I have no time to enjoy it. It is quite suitable for family trip. And the tram stop just the walking distance from the hotel it is convenient.
GGuest UserThe hotel was great for what I needed , it’s close to the centre and right on the coast . The staff were all helpful from reception to the kitchen so I’d recommend the grand hotel
GGuest UserWe visited this place with friends, 5 of us, and got a great service for 5 people in 2 different rooms. We shared one toilet. We paid 118 quids for service which is quite nice for 5 people staying for a night. As we were visiting the Blackpool pleasure beach and carrying backpacks would have been difficult so we requested the hotel staff to keep our luggage while we checked out and were gone out for the entire day, and thankfully they agreed. All in all I loved the overall service, highly commendable.
GGuest UserClean and tidy room, quad with private bathroom, 2 double beds. Blinds on windows instead of curtains and not blackout blinds, which left gaps in so people could see into room. Tv and tea/coffee in room. No breakfast available as no chef currently employed. £50 cash deposit must be given on check-in which was returned with no problem after room inspection. Well stocked bar and karaoke with bingo was played on Friday and Saturday night. Parking available at £10 a night but looked a bit risky out the back so didn’t park here. Reception not always manned and can be a long wait for someone to come after pressing bell. No hot water on 2nd morning so it looks like the early risers take all the hot water. For the price for a family of 4 over easter it wasn’t as bad as some reviews.