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8.6/10
Very Good
EEmily_travellerThe hotel was in a great location, but the service was poor. We called and asked for early check-in. When we called back on the day to confirm, they didn't answer the phone. When we arrived at the hotel the front desk clerk said the rooms were not ready and to come back at 3 pm. When we came back at 3 p.m., he tried to tell us that the rooms were still not ready and that check-in time was from 3pm it didn't have to be 3 pm. We told him that wasn't correct and complained and he managed to magically find us our rooms.
FFeiyang13Garden-style hotel, quick check-in, polite gentlemen, three-star hotel, the shortcoming is that we were arranged a room on the basement floor, which was not comfortable, and it was not specified when booking the room that it was a basement floor room.
JJayne LynnThe Clayton was conveniently located so we could easily walk into the city center. The parking ramp was very near and, of course, the parking was included. The beds were comfortable and we had a room with 2 singles and a double. It was perfect for our needs. We had a beautiful view of the sunrise over the river in the morning. We had dinner in the restaurant the first night. The food was fine and the servers were friendly.
GGuest UserWe felt this establishment was poor value for money from the size of room and amenities' point of view compared to other hotels in tourist locations in other cities. The room was nearly entirely taken up by the bed. The lift only went to the first floor, a potential challenge for guests who are elderly or infirm. No guest parking, no spa facilities which we had in other hotels for the same cost. On the plus side, staff were efficient and courteous. We will not be back.