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9.4/10
Amazing
GGuest UserThe hotel is right by the beach, and it's only a 5-minute walk to the pier. You can buy tickets for the Underground River National Park and boat tours at the small hut next to the pier, so there's no need to book a guided tour. If you go to buy tickets and board the boat around 8 AM, you can save about 1000 pesos compared to a tour package. The hotel's pool and restaurant are very clean, and the front desk staff and room attendants are all warm and friendly. We'll definitely choose this hotel again next time we visit this area. When taking a taxi from Puerto Princesa, you can ask the doorman at your Puerto Princesa hotel; it should cost around 3500 pesos.
TThe Mrs.Absolute Paradise
I cannot recommend Astoria Palawan enough! My husband and I recently stayed in one of the Villas, and it was the perfect home away from home. The space, the privacy, and the gorgeous views made our trip truly special.
One of the highlights was the boat trip to the sand bar—a slice of heaven in the middle of the water. The team that took us out ensured we were safe and comfortable the entire time, making the experience completely worry-free and magical.
The food was consistently excellent. We enjoyed the breakfast and dinner buffets, which offered a fantastic variety of delicious dishes to suit every taste. For evening relaxation, we loved having drinks at The Dome—the atmosphere is unmatched.
What truly sets this resort apart is the staff. Every single person we encountered went above and beyond to make us feel welcome. I want to send a huge thank you to Segundo at the Canopy reception for his warm and efficient service. A special shout-out to Jacqklyn at The Dome for her wonderful evening service and making our nights out special, and to Mark at the Habitat Restaurant for his attentive care during our meals.
We are also incredibly grateful to the team who safely took us to the sandbar—your professionalism was reassuring. Finally, a massive thank you to Agustin at the waterpark for his energy and helpfulness; he made the waterpark experience so much fun for us no.
If you are looking for a flawless stay in Palawan with incredible villas, great food, and staff who genuinely care, book Astoria Palawan. We are already planning our return
GGuest UserFirst of all i would like to say thank you to all the staff in Carpe diem especially to Donald! ;) the guy at the reception i really appreciate the helpfulness, and also the treatment he gave us it was a delightful experienced i worked in a service industry too and this is really important to have those excellent service in order to sustain the business, whoever is the owner of this hotel please do appreciate the hard-work of Donald im really glad of what he did for us during our stay, the staff are well trained, and overall the room is huge, and clean the amenities are great:)
Thank you Carpe diem!
For those who checked a high quality type of service and good place to stay please choose carpe diem by the way the food is great they have a big serving its all fantastic but the most highlight of my stay is the service of Donald;) please send my regards to him
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MMa’am JhenLove the amenities, the cleanliness of the room – not to mention, it is suuuper spacious for a couple. Every corner js instagram worthy.I also love that they allow outside food and drinks despite the fact that they already have their own restaurant and serve variety of foods. Very accommodating staff as well. I would highly recommend the place!
AAnonymous UserThe location is very convenient since it was just in front of Robinsons Palawan. Check in process was smooth as the staff already checked us in prior to arriving. The complimentary airport transfer was good. The driver was on time. Just had a few hiccups when I initially reserved for a complimentary airport transfer as the socmed admin seems puzzled at first. But just a minor flaw. The room was huge. The complimentary breakfast was excellent especially it’s a buffet. Extra stars for being flexible, was able to give us a packed breakfast since we are leaving early morning. Extra stars also for the helpful and proactive staff. Overall, it was a great stay and would book again when I go back to Puerto Princesa.
MMartin BosioIncreíble stay! Nice hot shower, beautiful pool to relax and have a drink. Really friendly and professional staff. Accesible from the airport, only downside would be that it’s a bit far from downtown but perfect for a peaceful stay. 100% recommend to buy tiny bread called “Cheeseepandesal” from the neighboring lady baker (has a caddy with oven, serves it hot🤤)
BBlade.around.the.worldUniversity /University dorm partially turned into a hotel with minimal investment. The result is mostly positive. The hotel is very photogenic so it's easy to get the impression that it's much more swanky than it actually is.. I enjoyed my stay, the staff is friendly, it's clean, surrounded by greenery and nice views. Don't let the name Hotel Palacio fool you, don't expect a palace, the hotel is modest but comfortable. Location wise, it's out of town which was no problem for me as I had prearranged a motorbike during my 7 days stay. For those pending on jeepney public transport or tricycle taxis, places like the baywalk are far away. The van I had organised to the airport early morning with the receptionist was punctually waiting for me. Everything was good. Expect a 3 star property and you won't be disappointed.
SSophia The ExplorerPros:
-Very accommodating and polite staff
-Clean rooms and common areas
-Convenient paid airport pickup and drop-off (₱1,100 pickup via hotel van, ₱600 drop-off via taxi arranged by the hotel)
-Well-maintained swimming pool (approx. 4 ft deep)
-Lounge sunbeds by the pool overlooking both the pool and the beach
-In-house restaurant and small bar available
-Housekeeping is attentive and regularly checks if cleaning is needed
-Comfortable bed; towels and linens smelled and felt clean
-Beach towels available upon request at reception
-Beach view is nice, though only accessible at high tide (around 6:00 PM)
Cons:
-Very isolated location; nothing to see or do outside the hotel
-Free hotel shuttle to Robinsons Mall is helpful but limited to scheduled times
-Breakfast is not worth purchasing if not included in the room
First two days were buffet-style and okay
Last two days were plated and disappointing (small portions, food served cold, long waiting time)
-Air-conditioning in our room was a bit noisy, which was inconvenient since I was working
-Limited activities within the hotel aside from the pool
-Restaurant food and drinks are quite pricey; we relied on Grab deliveries most of the stay
Suggestions for Improvement:
Keep breakfast buffet-style permanently to improve food quality, temperature, and waiting time
Improve coordination of breakfast orders
Consider adding more in-house activities or more affordable dining options
Final Thoughts:
A clean and comfortable hotel with excellent staff, best for guests who plan to relax within the property. Improvements in breakfast service and minor facility upgrades would greatly enhance the overall experience.
KKenDucsWe recently had the pleasure of staying here, and I must say it was one of the cleanest hotels I've experienced in Palawan. The location is incredibly convenient, making it easy to access local attractions. However, there was some noise from a nearby bar late at night. It wasn't too distracting for me, especially on the higher floors, so I recommend requesting one of those if you’re sensitive to sound.
The hotel itself is well-maintained, likely due to its recent renovations. The elevator, though small, was smooth and always clean, which added to the overall pleasant experience. The bathroom was a highlight—very clean and comfortable, although I did find the water heater a bit challenging to adjust.
Each room features a smart lock and a smart TV with Netflix and other apps, which is a nice touch. The Wi-Fi was reliable, even on the highest floor, allowing for seamless browsing.
One area for improvement would be the bedding. While the mattress and pillows were decent, a thicker comforter would enhance the sleeping experience, as the provided blanket was quite thin.
The staff were friendly and accommodating, contributing to a welcoming atmosphere. While this may not be a luxury hotel, it offers excellent cleanliness and customer service, making it a great choice for travelers. I would certainly consider staying here again!
SSarahBraithwaite77We stayed 1 night, for easy access to the airport. Walking distance to the bayside walk and lots of restaurants and bars. The bedroom and bathroom could do with being updated but it was cheap / value for money. Hot and cold water dispenser and nice area for eating