Featured facilities: Parking, Laundry Service (On-Site), Restaurant
Great
102 reviews
9.0/10
1 night
From €266
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8.6/10
Very Good
GGuest UserWe only stayed one night before a cruise but we were very pleased with the studio room, how clean the room and facilities were and how nice the front desk staff was. The breakfast was fresh, plentiful and easy to access. We will definitely stay here again.
GGuest UserRocketstay is awful. Pain to use, slow, cumbersome, check in extraordinarily late so they can charge extra to check in early, extremely early check out. This place was advertised at $130/night, and at the end of the rocketstay fees it was $200/night. Not worth it.
KKeith WhiteThe service was pretty good. The only service received really was check-in and check out as far as the hotel itself went. The food was pretty good. Breakfast at Rise for less than 15 bucks.
GGuest UserDouble tree is an amazing place to stay. The front desk guys were amazing. Very close to the beach and other key areas and the room service was awesome as well.
The afternoon beach side dj was so good and the food too.
I forgot an item and they were able to reach out and help secure it. That was good too
GGuest UserI stayed at this hotel 2/19-2/23 and was in 4 different rooms in 4 nights. The first room smelled like smoke even though it was non-smoking. We were switched right away. The second room windows had phallic symbols drawn all over them, there were no shelves or towel bars in the bathroom and a permanent shower door that only covered half the shower so water went all over the floor. We had disturbances in the hallway at approx 1:30a both nights and no one is at front desk from 11p - 7a to handle the situation, they expect you to call the police. The third room was small (we didn't care) with balcony and ocean view. No hair dryer, which we requested and never received. However, french doors that connected to the room next door. They had a lock but didn't shut all the way and had a huge gap.(pics attached) This is a huge issue for many reasons. Safety - as the occupants pulled on the doors at 10:30p and could have pulled hard and pulled them open. Disturbing - they were so loud and with the gap, we might as well have been in the same room because we could hear their entire conversation. They were loud from 10:30p - 11:30p and then again from 1:15a - 3a. This room is clearly an extension of the suite and no one should be allowed to stay in there that doesn't know the people staying in the suite, let alone charge them for it. Finally the fourth room - had ocean view and balcony but the shower handle came off when I turned it on, again no shelves or towel bars, the half shower door and we were woken up at 12:30a but what we think was power-washing going on in the kitchen outside because the generator was so loud.
The front desk receptionists tried to be as helpful as they could in switching our rooms. One of them did reimburse us our resort fees of $60 (which turned out they only did half). But it took time out of our vacation each day to talk with them and come in from the beach to pack, switch rooms and unpack our things. 2 of the 3 floor hallways we were in smelled like marihuana every time we got off the elevator. The Tiki Bar food and drinks are good although they are slow. The staff was vocal on 3 different occasions to us about them being short staffed.
I sent 3 emails to the general manager Mike Lang and left several messages with the front desk. He finally called to tell me he had passed on my email to someone named Sarah to reach out (his boss). He explained he was sorry for our issues and understood where we were coming from but that he couldn't do anything except offer a free night. Considering the trouble we went through, the fact that I don't know when my friend and I could come back and one night is not enough, I said we would prefer reimbursement. He did reimburse us the other half of the resort fees ($30). I asked him for Sarah's contact information and he wouldn't give it out and told me she would be in touch. I have sent 2 follow up emails to him that I haven't heard from her and have got nothing.
This is not how anyone expects to spend their vacation. Time consuming and frustrating to say the very least. It is even more aggravating that they are not responding to try to make it right. I've reported this hotel to the BBB and am awaiting a response.
EeM.MReally good location, close to the beach, nightlife center, etc. Big parking but there is not a covered one for the self parking one.
The room had a great view however I'd prefer to be asked whether I prefer the ocean view (from the booking) and not port view only (what I received).
The main part is ok, a big comfortable bed, TV. Unfortunately I don't think that usb ports close to bed work... As they didn't charge nothing during the night.
The bathroom - clean but really old, so even though someone wanted to clean it up really well, it did not help to cover how much it was consumed...
Only 1* for staff, the only nice person was a girl during the check out, other receptionists - girl during check-in was really rude, same did the guy when we had to turn back and ask for bracelets that we didn't receive during check in even if we should... Same story at the hotel bar.
Do I recommend this place? If you plan to sleep and spend all day away is ok, if you want to feel cared for by the staff, change your hotel, Marriott is close to this one and theh will take vare of you more.
DDutchiesDuring our trip through Florida, we had the pleasure of staying one night at the Ocean Reef Hotel, and it was truly a great experience. Upon arrival, we found the reception closed, but it wasn’t long before a very friendly lady came to assist us with check-in. She had just gone out to grab a bite to eat, which is completely understandable – everyone needs food! Once we got to our hotel room, we were pleased to find it clean, well-maintained, and above average in size. Although there were a few minor maintenance issues, what mattered most was that the beds were extremely comfortable and everything was spotless.
After checking in, we went out for a meal, but upon returning, we discovered that the parking lot was nearly full, making it difficult to find a spot. Without even needing to ask, a very helpful staff member on the night shift immediately resolved the issue by assigning us a great parking space near the entrance. This thoughtful service made a huge difference. Throughout the night, this gentleman also conducted a round of checks, which gave us a great sense of security. The hotel itself was quiet, and we had a restful night's sleep. The bathroom facilities, including the toilet and shower, were also impeccably clean.
In the morning, when we checked out, the same lady who helped us with check-in was there again, and once more, we were greeted with kindness and a friendly smile.
This hotel is definitely a place I would return to during a Florida road trip. I highly recommend it and want to thank the staff for their excellent care. It’s absolutely a place to revisit.
QQINLUThe biggest problem is that the train is too close to the train until twelve o'clock at night and noisy and can't sleep, so I have to put earplugs into my ears, which is uncomfortable and affects the quality of sleep. This problem cannot be solved