The hotel is clean and friendly, convenient location to free shuttle airport. The bed is so comfortable, but only the breakfast we paid was not worth, It was not buffet. You need order in the menu. It looks like children meals. you will not be full. Bad breakfast, not recommend to purchase breakfast.
The hotel is not taking responsibility.
We had a 9am flight from LAX, and booked the airport shuttle for 630am for five of us (we booked two rooms), and only 2 of us can get on, the remaining 3 needed was left behind.
We went back to the hotel and ask for help. The front desk person said that the shuttle services was shared by the next door hotel AC Hotel by Marriott. I asked her why we didnt get on even booking, and he confirmed only five of us were booked and we should be on the shuttle. Then she lukewarmly called the other hotel and they said that the other hotel is trying to find someone to approve the uber expense.
We eneded up have to get an uber for us for $20USD, around 655am. We barely made our flight.
Here is the issue
1. the 630 driver said it happened all the time.
2. the AC hotel staff said they are not authorized to approved the uber since the manager is out of readch and possibly sleeping.
3. both hotels, Hyatt and AC, didnt seem to care about booking and reservation.
4. the front desk staff was lukewarm to help, after I repeatedly asked her to make the call, then told me that AC hotel was handling.
The Hyatt hotel is fine but the shuttle service is totally unacceptable. It ruins the reputation of Hyatt.
Two 1.8-meter beds, a separate room and a bathroom, two rooms and two halls. More suitable for family travel. You can cook your own food. 5 minutes walk from the subway station. There is a steakhouse at the door, and the Mother’s market is around half an hour’s drive from the airport. It is a bus stop.
Very cost-effective hotel, parking fee is $25 per night. Snacks in the lobby can be ordered using his computer, and breakfast can be ordered by scanning the code. There is a coffee machine in the room, and the toiletries are very useful. There are school clinics, 7/11 supermarkets, and Top Golf is a 3-minute drive away. The environment is safe. Thumbs up!