Posted on Jul 18, 2026|Two Queen Beds Suite With Sofa Bed
Kammisan_
Room was good stay for the night, however, the trip.com site did false advertise of pool at facility which was a huge reason on booking this hotel for the night. My family expectation to swim in a inside pool were crushed to oblivion when we found out not only is there not an indoor pool but to be told there was not a pool at the facility at all since they been open as of December 2025. I was told this by the female attendant on July 18th, 2026 at 9:48 am who was not at front check in counter but gossiping in the buffet breakfast area with another worker and a guest. She was very nonchalant about assisting me and my concerns, when I approached her after waiting for over 6 minutes at the counter and searching for whoever is working the front desk. I asked her what time is check out and if I could get a partial refund due to false advertising of pool and she said that I would have to contact trip.com or whomever the third party I booked with for it is not her concern nor does she deal with third party websites/companies WHILE storing her coffee or tea and not making eye contact with me in a condescending tone. Would I stay here again no, because of rude front desk staff.
The room is very clean and relatively new. When you check in, you can reserve a free bus to and from the airport early in the morning, which is very convenient.