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9.3/10
Great
DDarylNice room and location. We were able to get a river view room on the 2nd floor. It also overlooks Parkway, and the Titanic Museum, Hatfield V McCoy, Wonderworks, and Beyond the Lens could be seen not far away. It's a little bit noisy there starting in the morning but we didn't notice any noise during sleep time. The indoor pool was the only one open. It's not really big but it's nice. Breakfast was a hot, buffet-style hotel meal. Waffle maker, scrambled eggs and/or bacon, coffee, hot chocolate, french vanilla hot chocolate (not chocolate of course), various pastries, cereal, OJ, yogurt (with nuts and granola available). What I ate of that was good.
We stayed 3 nights during our Spring Break. The area was extremely busy all the time. Pigeon Forge provides convenient access to Great Smoky Mountains National Park.
AAnonymous UserI booked room with pay at the hotel with breakfast ! First they took all money at the morning from card i didn’t wanna to use , then when we are arrived to hotel they get other credit card and use that for deposit , but anyway from my other card they took 10 dollars ! What management do their job like this ????? And about breakfast! Horrible ! You get the coupons for breakfast and you can’t take coffee and water ! one drink for the breakfast:coffee or water or juice ! All the days they confused our orders ! Service at the hotel one star!!!! Never seen that at Marriott hotels ! They even didn’t give water for the status like it usually do ! Because we booked through trip .com . But it is ok ! Other things are just disappointing! It was my birthday trip!
SShanghaixinGo to Dawu Mountain to live in BW, BW hotel room is many, convenient up and down, the middle swimming pool is also big, it rained heavily that day, the next day up the mountain, there is a lot of fog on the mountain. In fact, the scenery of Dawu Mountain is a lot in Fujian, Zhejiang, very ordinary, but the blue mountains road behind is really good.
GGuest UserGood for family. Room size was good. Although hotel is at roadside, rooms are away from road, hence quiet. Hotel is also by the river and room balconies face river which is nice. One swimming pool is with slide and waterfal. Second pool at other end of the hotel is also nice. Breakfast is basic. It worked well for our family. In front of hotel, there is a stop for free public nostalgic bus (Blue line trolley) that takes you down to Gatlinburg center in a few minutes(Aquarium is last stop), comes at every 15 min. Otherwise it’s 15 min.walk to the city center.
ZzachedelicThis place had SO much potential, but little by little, it proved to be a hotel I cannot recommend in good conscience.
I booked a ‘Honeymoon Suite’ for my wife and I, from the date of January 21st to January 25th. The receptionist that checked us in was friendly, but was facing the dilemma of deciding which room to put my wife and me in, because a water line had burst the previous night, causing the cold water to shut off completely for the first couple days of our stay.
The receptionist (at the time of my check-in), was likely also a/the manager, and she offered to switch our room out for another. I declined, however, due to the fact that none of the available, vacant rooms had jetted jacuzzi tubs in them, and the jetted tub was one of the biggest features which drew me into booking the room.
We ended up staying in the original room (with the temporarily broken water line), and the manager told me it would be no issue to appropriately partially refund our money, or compensate us for the many issues we experienced, monetarily.
ММакс МаксовOverall, the hotel appears to be well managed, and it was nice to see the staff working together and supporting one another. I especially appreciated not having to wait several hours for check-in, which made the arrival much smoother.
During my stay, some areas of the floor were under renovation. While this is understandable, there was a noticeable smell and visible signs of ongoing work, which slightly affected the overall impression.
The room itself felt quite cool, and there were a few small details that could be improved. The coffee machine wasn’t working, a hair dryer was not available in the room, and there was a noticeable draft coming from the window. I also noticed a black hair on the bed upon arrival. On a positive note, an iron was provided.
One thing I did appreciate was that coffee and tea were available in the lobby most of the time.
For a 4-star hotel, 🫣🫣🫣
Overall, this hotel could be a good option if alternatives are limited, and with some attention to details, it has the potential to offer a more comfortable stay.
GGuest UserThe hotel is in a great location and that’s the best thing I can say. The breakfast if they have a lot of people coming is good with biscuits and gravy and scrambled eggs but if there’s not many people booked, it’s just scrambled eggs and half cooked sausage.
The one thing if you have a pet, they’re gonna stick you in one of the old rooms that the floor hasn’t been mopped in ages. They made dust mop it, but if you drop some water and wipe it up, the rag is black and the bed was very uncomfortable. Young man at the desk was very nice and he actually helped me a lot and he said they did have a lot of new mattresses, but unfortunately our room wasn’t one of them.
GGuest UserHotel was older but clean. Convenient to Gatlinburg, and the Smoky Mountain parkway. The room had everything you needed mini fridge, small coffee maker, hairdryer. A elevator to the second and third floors. But it wasn’t convenient to both ends of the large outdoor entrances. The beds were comfortable. The room had a flat screen tv but the remote controls didn’t work. We tried to call the front desk, but the phone didn’t work either. When we went to the front desk to tell them, they said they didn’t know the rooms had phones. They gave us a new remote that also didn’t work. There was only 1 washcloth and towel in the room, but they gave us more when we went to the front desk. The air conditioning worked well. The pool was open but not heated as advertised.