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Featured facilities: Sauna, Massage Room, Body Care
Great
67 reviews
9.3/10
1 night
From PLN 1,725
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9.3/10
Great
小小K宝宝Incredible stay in this new hotel.
I loved the design and the service provided from the hotel starting from check in to breakfast to rooftop bar and spa. Inside the room it’s clean and well maintained. I will come back and stay again.
뭐뭐니1. Out of all the accommodations we stayed in during our 10-day trip to Spain, it was the most expensive but the worst
2. I paid in advance (including breakfast), but I went to check-in, but I said there was no payment, and I stood there for over 30 minutes. At this time, it was around 9:30 p.m.
3. Reservation details + card details + receipts, etc. are printed and shown. The staff tried to resolve it with the reservation company, but it didn't go well. He said he was sorry and said to go to bed, got the key and went to the room (moved by car)
4. I received two keys, but both of them opened the door. My husband got in the car and went to the front desk again to get them, but in the meantime, another one was missing.
5. I have to go to breakfast the next day, but no one contacted me to see if it was resolved or not. Since the hotel reservation company settled with the hotel, they said to go eat.
6. On the 1st day, after breakfast, they asked me to pay, and they said it was included, so they said yes.
7. On the 2nd day, I was leaving after breakfast, but the staff chased me out and asked me to pay.
8. I'm sorry when I check out, nothing to say
CCathy58It should be a better five-star hotel in Marbella, but the experience is average and will not stay again. The picture of the Ctrip suite does not match the actual situation. It is actually a sofa in an ordinary hotel room, and the room has a musty smell. Ctrip indicated that it will open in 2020. I thought it was a new hotel. The actual decoration is relatively old. I don't understand why it is a hotel opened in 2020. The front desk service does not meet the five-star standard. The procedures are completed in the morning and the room card is picked up in the afternoon. There is a person at the front desk, very slow, and waited for a long time.
The advantage of the hotel is that there are many restaurants, it feels good to eat at night, the location is by the sea, and the walk is very comfortable.
GGuest UserComfortable hotel located in a very quiet area. The breakfast was very complete except for the gluten-free option since they only offered slices of bread.