Spa hotels in Phan Thiet

I had a wonderful stay at APEC Mandala Hotel. The facilities were excellent, the room was beautiful, and every aspect of the hotel exceeded my expectations. However, what truly made this stay unforgettable was my butler, Dương. I arrived at the hotel feeling very unwell, and from the moment I checked in, Dương went above and beyond to make sure I was as comfortable as possible. He anticipated my needs before I even had to ask and genuinely cared about how I was feeling. His kindness, warmth, and attentiveness were unlike anything I’ve experienced at a hotel before. Not only was he incredibly professional, but he was also so friendly and funny. We were constantly laughing together, and he made me feel completely at ease despite travelling alone in a country where I didn’t speak the language. He never made me feel isolated. instead, he made me feel looked after like family. When I needed to withdraw cash, Dương personally took me to the ATM. Then, when I realised I’d need more than I’d originally withdrawn, he happily came back with me without hesitation. It was such a simple gesture, but it perfectly summed up his willingness to help with absolutely anything. The moment that really showed how exceptional he is was when he messaged to ask if I needed anything. I had fallen asleep and didn’t reply. Rather than assuming everything was fine, he actually came to my room to check on me because he was genuinely worried about my wellbeing. That level of care is incredibly rare and meant so much, especially when I wasn’t feeling my best. Dương didn’t just provide excellent service, he showed genuine compassion. His kindness, patience, and generosity transformed what could have been a difficult trip into one I’ll always remember for the right reasons. He is a true credit to APEC Mandala Hotel, and I sincerely hope the management recognises what an extraordinary employee they have. Thank you, Dương, for taking such wonderful care of me. You didn’t just make my stay better you made it unforgettable.

This hotel exceeded our expectations! It wasn't overrun by tour groups, mostly frequented by locals on vacation and a few foreign guests (including us). It's a shame there's only one restaurant, but the menu is quite comprehensive, offering both Vietnamese specialties and Western dishes. Since we were with my parents, we all opted for the local Vietnamese cuisine, which was both generous in portion and delicious. The beach was immaculately clean, and the staff were very diligent.

It was a perfect vacation. This was a family trip with our 5-year-old child. There were fruit flies in the breakfast restaurant, and they were landing on the fruit. Some action needs to be taken, I think. Other than that, it was really, really good. Friendly staff, quick service, and the special room cleaning were excellent. We had a wonderful stay. I was debating between the Centara Mirage Hotel's waterpark for my child and the Anantara, which I wanted to visit, but there's no comparison. A vacation is always best spent wherever mom wants to go ^^

We had a wonderful time at this hotel. The grounds are spacious and green, everything is blooming, even vegetables are planted, and a pony lives on the property. The staff spends all day watering, sweeping, and cleaning. The room was great, with wooden furniture and plenty of space, everything worked. I was a little tired, but that didn't bother us at all. The only downside was that the windows and the entrance overlooked the pool walkway, so you could see everything. And there was no door to the bathroom or toilet. Absolutely not. The room is called ”Romance” (it says above the entrance.) The breakfasts are excellent: fruit, vegetables, snacks, soup, omelettes, scrambled eggs, and granola. There are two types of coffee. Basically, you'll find something to suit your needs. The beach is also a special treat; it's long and narrow. It wasn't crowded in January, and sun loungers were always available. Overall, I recommend this hotel; it's a great choice for a quiet and beautiful vacation.

Upon arrival, check-in was completed efficiently at Reception and I was helped to my room with my bags. During the walk to the room I noticed that the grounds had a distinctly uncared for appearance. This impression was reinforced when I arrived in my room, which was old, tired and in need of full refurbishment. There were signs everywhere of years of poor quality maintenance. The view over the small beach from the room's balcony was nice but the balcony itself needed refurbishment and painting too. Looking around the grounds, I couldn't see any other guests - it was like the Marie Celeste. The common areas, such as the restaurant didn't look very in inviting and also seemed in need of refurbishment. It seems management has not invested in the upkeep of this place. I decided to go for a walk and, approaching Reception from the beach area, next to a water feature, I encountered two rats! On return from my walk I saw another large rat to the right of Reception. More rats than guests? By this time I had decided that I did not want to stay in this hotel (despite having pre-paid for the room, hence no refund) so I packed my bags, checked out and moved to a much nicer hotel I'd found to too far away. The hotel could be nice but would need substantial investment and refurbishment before I'd consider staying here. I can't see how guests rated this place as 10. For me it's a 6 at best.

Based on the photos, everything looks great. But two days here is definitely enough. It's my first time in Mui Ne, and initially, I didn't realize how far this place is from the center or what that even meant. The price certainly justifies the stay – just be aware that you're staying in an area far from town, where all the cafes and shops offer the same limited selection. If you love good food and enjoy a cappuccino in the morning, this isn't the place for you.)) The grounds are small and beautiful, the rooms are clean and new, and there's a pleasant view from the window. The room price includes access to one pool (the second isn't necessary and costs an additional 170k). There are electric carts and escalators for easy access to and from the sea. It gets very windy and even chilly in the evenings. We didn't have hot water in our room. If you want to escape civilization, this place is perfect. If not, it's better to choose a hotel in central Mui Ne.

Privacy: Very poor. The glass front means anyone walking by can see inside. You have to close the curtains all day, which ruins the view. Amenities: The hotel lacks activities. It needs things like outdoor movies or social events to give guests a reason to stay. Dining: Disappointing. Food quality is low, and the service is unprofessional—they served my main dishes before the starter. Beach: Extremely dirty and full of trash. Unacceptable for a beach resort. If you just want photos or content video for social media, it’s fine. But for a real retreat, it’s not worth the price. 3-star quality at best. I won’t be returning. Useful feedback for the owner to improve.

Hotel Feedback Follow-up I reported to the duty manager regarding the reception staff’s attitude and the manner in which the matter was handled. I would like to express my appreciation to Ms. Nhi for her willingness to listen to and acknowledge the guest’s feedback. She addressed the complaint with a positive attitude and made every effort to improve the situation. Over the course of the two-day stay, her efforts at least allowed the guest to recognize the hotel’s sincerity. As a five-star hotel operating under an international brand, service attitude is of paramount importance if the hotel aims to attract more international guests. Mutual respect is essential. While the property may still be considered for future stays, those expecting a true five-star standard of service are advised to moderate their expectations.

Poorest service ever. Slow front desk check-in. Many guests were waiting for more than an hour to get to room keys. No aircon in elevator And I was answered that they dont provide room cleaning or make-up service 😡, even I stay more than 1 night!!!! They just “support” to change the towel?!? What the hell is it called “support” here?

This hotel is very nice. The style is very holiday-like. The view is good. Breakfast is not a buffet. You can order a staple food and drinks. I live in a view room and the surrounding area is very convenient. There are seafood places along the road.