4-Star Hotels in Urumqi

The hotel's location is excellent, just a two-minute walk from CC. The room was clean and tidy, the service was superb, and it offered fantastic value for money. Five-star recommendation! The environment was quiet and comfortable, and the hygiene was spot on. The front desk service was warm and attentive. A perfect stay experience, I'll definitely be back next time!

My stay at麗怡酒店 (Liyi Hotel) was absolutely wonderful, and I particularly want to commend the front desk staff, especially the 'angelic' gentleman with the staff ID 'Tian Shi'! He was incredibly friendly throughout, and check-in was super quick. He patiently and thoroughly answered all my questions about directions to the airport and luggage storage. His responsiveness to my needs was incredibly prompt. The room was clean and tidy, and the overall atmosphere was very comfortable. Thanks to his thoughtful service, I felt completely at ease during my stay. I'm already a regular, and I'll definitely choose this hotel again next time!

Super satisfied with our stay with the kids! The room was spacious, clean, and safe, and our child slept really soundly. The hotel service was thoughtful and attentive, the location is great, and parking was convenient. Our whole family loved it and we highly recommend it for families with children. 👍👍

We had a wonderful stay at this Atour Hotel. The hotel was exceptionally clean, and every staff member we met was warm, friendly, and approachable. We were especially impressed by the security guard, who thoughtfully offered us drinks while we were waiting in the lobby for our transport. Such proactive hospitality made us feel truly welcomed. The counter staff were extremely helpful with our queries. I also loved the lobby, which was beautifully designed with a warm and relaxing atmosphere. It was a pleasant place to sit and unwind while waiting or simply taking a short break. The attention to cleanliness throughout the hotel was outstanding. The towels and drinking cups were individually packed in sealed bags, giving us added confidence in the hotel’s hygiene standards. The complimentary self-service laundry facilities, complete with washers, dryers, and steam irons, were a huge convenience, especially for longer stays. The nightly porridge supper was another thoughtful touch that added great value to our stay. We used it on the last stay after many days of Xinjiang food. The hotel’s location is excellent, with plenty of food options within walking distance, and it is easy to get around the city by Didi. Overall, this hotel exceeded our expectations with its excellent service, thoughtful amenities, cleanliness, and convenient location. We would gladly stay here again and highly recommend it to anyone visiting Urumqi.

The ladies at the front desk provided excellent service. The cleaning staff were on top of daily tidying and proactively replenished drinking water and supplies, showing great attention to detail. The common areas were spotless, the Wi-Fi was fast and smooth, and facilities like the TV and air conditioning worked perfectly. Overall, it's fantastic value for money; the service, cleanliness, and environment are all top-notch. It's suitable for both business trips and tourism. I've already recommended it to friends, and I'll definitely book again next time!

The hotel is new and clean. It occupies several floors of a bigger building. All the facilities work well, including free use of washing machines, which we valued much. There are lots of eating outlets around the hotel, though you will need to take a bus to get to the bigger malls, and the International Bazaar. The bus top is just about 100 to 200m from the hotel, and hence provides easy access. Otherwise, the Didi works too. The breakfast area is small, and the spread is reasonable but not too big, with coffee and bread (for those yearning for western spread). Front desk service is very good, with friendly and helpful staff.

Overall, we had a pleasant stay. However, I would like to share our experience with the complimentary photo session so that future guests know what to expect. If you book through Trip.com, please check carefully what is included. We were informed by the photo studio that our complimentary photo session did not include the traditional costume, while if th guests who booked through some other travel agencies were able to use the costume free of charge. We found this difference quite surprising. Another disappointing experience was the complimentary photos. The hotel receptionist told us that we would receive 3 free photos per person, so as two guests we expected 6 photos. However, when we arrived at the photo studio, we were told that the offer was actually 3 photos per room. The inconsistent information between the hotel and the photo studio caused unnecessary confusion and disappointment. I hope the hotel and the photo studio can provide consistent information in the future, so guests know exactly what is included before they arrive.

I mainly chose this hotel for a museum visit the next morning, as it's a convenient 10-minute walk away. The parking downstairs is incredibly small, with only a few spots, so even arriving at 3 PM, it's usually full. However, if you talk to the front desk, they can direct you to a residential area about a 5-minute walk away. You pay there and then get reimbursed by the hotel. The room was on a lower floor, and the family room itself was decent-sized, not small, but it was close to the elevator and quite noisy. I was woken up around 6 AM by people talking and the elevator sounds. Even when I wasn't sleeping, I could hear the robot vacuum cleaning on an incline. The bathroom facilities were fine. Although the hotel is next to an overpass, the noise wasn't significant, especially at night with fewer cars, so it didn't bother me. The front desk service was mediocre. The tall young men and women, whether checking in or out, had a very indifferent attitude, almost like children talking to their parents – 'What?', 'Oh?', 'Huh?'. They only answered when asked, and their height made them seem even more condescending. The whole experience felt uncomfortable. They are the face of the hotel and need to improve their demeanor, not just be tall. Overall, the location is good; it's convenient for takeaways and dining out.

The decor is exquisite and the room is spotless. The service is exceptional, especially 'Xiao Ban' at the front desk who was warm and attentive. The location is perfect with great surroundings, quiet at night for a good sleep, and super convenient for getting around. The breakfast is rich and delicious, a great start to the day. Staying here is so comfortable, I'll definitely choose it again next time I visit. Highly recommended!

The overall hotel experience was great. The room was clean and tidy, and the bedding was comfortable. The front desk service was warm and attentive, the location was convenient, and it offered good value for money. I felt very comfortable staying here, and I would choose it again if I have the chance.