Urumqi Hotels with Parking

Title: A hidden gem hotel I fell in love with last year, and the service still touched me deeply upon my return this year! Visiting Urumqi this time, I chose Baili Hotel (Hetian 2nd Street Jingyi Road Branch) again without a second thought. I was deeply impressed during my stay last year, and coming back with my family this year, the experience once again far exceeded expectations. I simply must write a detailed, glowing review! First, about the room: We stayed in the 'Noble and Magnificent Twin Room'. The British-style decor is truly classy, elegant yet warm. The room was spotless, the bedding was soft and comfortable, and the separate wet and dry areas in the bathroom were very reasonably designed. The hotel also features a cozy, atmospheric cinema-style reading bar. Sitting there for a while when strolling around at night feels incredibly relaxing. However, what makes me want to give it a full score is the service here, especially two wonderful ladies. First: The lady at the entrance. I was blown away by her warmth when I came last year—as soon as we got out of the car, she saw us from afar and jogged over, saying 'Let me help you with that,' while taking the heaviest suitcase directly. Returning this year, she was still there to greet us at the entrance. Not only did she help with the luggage, but she also reminded me to lock the car properly, left our bags by the elevator, and poured me a cup of hot tea. This kind of heartfelt warmth isn't something trained; it's genuine kindness from the bottom of her heart. Second: The housekeeping lady. Knowing that our feet were swollen from a long journey, she proactively brought us a foot-soaking bucket, carefully adjusted the water temperature, and added herbal foot soak packets. At that moment, I genuinely felt like I was back home. Cleanliness and Environment: The hotel is in a very convenient location, close to dining and shopping options. The room cleanliness is faultless, with great attention to detail—even the corners were immaculate.

Great hotel, nice lobby and we enjoyed the coffee bar. It was stressful and time consuming for us to store our bicycles there which was frustrating. The room was nice but the sink had a bad smell, as if the water was collecting underneath it. The breakfast was excellent, the yoghurt in particular we enjoyed!

Overall, this is a good hotel. The staff is welcoming from the front desk to the housekeeping team and the morning chef, who was helpful & kind every day. We experienced a minor issue upon arrival, but the team apologized promptly and offered a thoughtful gesture that was appreciated. The situation was handled professionally, so it was quickly forgotten. However, several equipment issues were quite disappointing: Laundry facilities (the main issue): The washing machines and dryers are either defective or of poor quality. Washing a couple of light items might be fine, but even when following the instructions for a normal load, clothes come out improperly washed or soaking wet. After our initial attempt failed, the staff kindly stepped in to handle it for us. Unfortunately, after leaving it overnight and being informed the next morning that it was ready, we collected our laundry only to find half it completely wet. We had to finish drying everything in our room ourselves. It’s the first time we’ve experienced this in a hotel in China, and it was honestly quite baffling and disappointing. Hairdryer: The provided hairdryer was very outdated and harsh on hair. While replacing these old units across the hotel would be ideal, I really appreciated that the staff promptly provided a replacement upon request. Bathroom / Toilet: The motion sensor on the toilet is overly sensitive. It beeps and makes noise continuously, even when simply passing by on the other side of the bathroom door. In-room TV: The television turned on automatically at full volume with advertisements every single time we entered the room even though we muted or turned off the volume before leaving. By the end of our stay, this became very frustrating. Regarding breakfast, while there is a good variety of options across most categories, it would be great to see a larger selection of fresh fruit. A sincere thank you to the staff for their kindness and hospitality, but the hotel definitely needs to address these equipment issues.

Service: For check in on trip, it says to call a day in advance. I tried this, but the person who answered couldn't speak English. It was not a problem, because I then messaged on the online chat. That was perfectly fine and they responded very quickly. I'd say if you don't speak Chinese, just message online. The front desk staff were super helpful when I was there, and quick to use a translator so we could communicate well. Amenities: I did some washing, laundry detergent cost ¥10 I think, and again the staff were very helpful, finding as many hangers as I needed to dry my clothes. Location: The environment was so peaceful, the lobby was a nice air-conditioned place to hang out. The outside grass area was so lovely, with little lavender and rose plants and chairs to sit outside. There is also a bar across the courtyard, and a coffee shop. The area is a bit far out of the city, but it is right near the metro, lots of local shops, and a mall with some big chain stores. Things to consider: I stayed in the single room attached to the women's dorm. It was so handy to have my own space for a very reasonable price. However, the single room itself does not have its own air-conditioning. The women's dorm does, so to cool the room down, I would just keep the door between open for a bit. Still, it was never as cold as the dorm room because it went up to 40°c outside when I was there, and I preferred to keep the door locked when I went out to keep my belongings safe. The single room does have a fan and a window, so you can get some airflow through there. Overall, it was fine, just be aware if you are travelling during the summer. (Also one suggestion I would have is to put a mirror in the room, so you can get ready in there). The only other issue was no soap for washing hands in the dorm bathroom, although there was shampoo and conditioner provided in the shower. Cat: The cat was so cute! 🐈

Location: The hotel boasts an excellent location, about a 10-minute walk from the Grand Bazaar and Metro Line 1 (which goes directly to the airport). There are plenty of shops downstairs and dining is convenient. It's in the same building as hotels like Ji Hotel, Atour, and Orange Hotel. During this Xinjiang trip, I stayed here for three nights (one night upon arrival, then two more consecutive nights after my circuit tour ended and I returned to Urumqi). Facilities: The room size is generous, the bedding is comfortable, and the complimentary yogurt was from Cha Balei, which was delicious. The underground parking is a public lot; just remember to inform the front desk of your license plate before leaving to enjoy free parking. Grand Bazaar Specialty Travel Photography: We were told the travel photography shop was under renovation and temporarily unable to provide services. I didn't order breakfast at the hotel, as there are various shops downstairs making dining easy.

I mainly chose this hotel for a museum visit the next morning, as it's a convenient 10-minute walk away. The parking downstairs is incredibly small, with only a few spots, so even arriving at 3 PM, it's usually full. However, if you talk to the front desk, they can direct you to a residential area about a 5-minute walk away. You pay there and then get reimbursed by the hotel. The room was on a lower floor, and the family room itself was decent-sized, not small, but it was close to the elevator and quite noisy. I was woken up around 6 AM by people talking and the elevator sounds. Even when I wasn't sleeping, I could hear the robot vacuum cleaning on an incline. The bathroom facilities were fine. Although the hotel is next to an overpass, the noise wasn't significant, especially at night with fewer cars, so it didn't bother me. The front desk service was mediocre. The tall young men and women, whether checking in or out, had a very indifferent attitude, almost like children talking to their parents – 'What?', 'Oh?', 'Huh?'. They only answered when asked, and their height made them seem even more condescending. The whole experience felt uncomfortable. They are the face of the hotel and need to improve their demeanor, not just be tall. Overall, the location is good; it's convenient for takeaways and dining out.

The location is good because it is not far from the expressway, and there are both slow and fast EV charges available at the hotel, the check-in process was not as smooth as other hotels as per my experience, they did not add the Wechat in advance which led to slower communication. The amenities were not good because we booked a room for three, but they only included items for two people, even after requesting for extra drinking water, we only got two more bottles, the washroom was not completely clean because we found strands of hair and the drain was not completely unclogged, it is still value for money based on the price I paid.

The location of the room is fantastic, right downstairs from a lively food street filled with all kinds of local delicacies—you don't even need to go to Hetian 2nd Street. The room was generally clean. The staff were friendly and helpful during working hours, though it was a bit hard to reach them after hours. The breakfast features authentic Xinjiang flavors, which might take some getting used to for out-of-towners. The only minor drawback was that adjusting the water temperature in the shower was a bit inconvenient, but otherwise everything was great.

The service was great! They even gave me a free room upgrade, which was a thoughtful touch. The breakfast was delicious. Every time I stay here, the staff are so welcoming, and all the front desk personnel are lovely. I really love this hotel. There are good restaurants downstairs, and it's close to where I like to go shopping. It has a nice, relaxed pace of life.

My stay was great this time. The room was clean and tidy, with no strange smells. The bedding was comfortable, and the soundproofing was good, so I slept very soundly at night. The front desk staff were efficient with check-in and check-out, and their service was gentle and pleasant. The location is convenient, making it easy to find places to eat and get around. It offers good value for money, and I would prioritize staying here again next time. Highly recommended.