Boracay Island Hotels with Pools

"On a positive note, the hotel and the surroundings were clean, and the staff welcomed us warmly upon arrival. The breakfast and food selection were also very good. However, we noticed that the coffee and hot chocolate were served cold, even though they were supposed to be hot. Unfortunately, we were disappointed with several amenities that were advertised but not available during our stay. The swimming pool was not functioning due to a defective filter. When we asked about canceling our booking or receiving a discount, we were told this was not possible because the booking was made online. As an alternative, we were offered access to the pool and open the bubbler. However, when we attempted to use it after our water and land activities, we were informed that the operator was no longer at the hotel and no staff member knew how to operate it at that time. On our second day, we also tried to use the free shuttle service advertised by the hotel, but we were told that the driver was on a day off. Sadly, we were unable to use several amenities that were promoted online, which significantly affected our overall experience. We hope this feedback helps improve services for future guests and that clearer information about amenity availability is provided."