"We loved our stay here. The facilities were great, and the bed was very comfortable. I would definitely stay here again!"

"Dear The ***a Hotel Management Team, I have stayed at your hotel before and was very impressed, so I came back with my friends this time, hoping to enjoy the same comfortable experience again. However, the accommodation experience this time was significantly different from the first time, which is quite regrettable. I hope that this letter will reflect the actual situation and serve as a reference for your hotel to improve its service quality. First, after checking in on the day of arrival, we prepared to take the elevator upstairs, but the waiting time was nearly 10 minutes. The reason was that a large number of tour bus groups came in at the same time. They crowded at the elevator door with a lot of luggage, causing chaos on the scene. When it was finally our turn, a group tour guide actually forced more tourists into the elevator, completely disregarding the comfort and safety of other passengers in the elevator. The elevator was very crowded, making people feel oppressive and inconvenient. At that time, no staff was seen on site to assist with evacuation or guidance. In addition, your hotel's infinity pool was the facility I was most looking forward to during this trip. In order to avoid the crowds, I chose to use the pool in the morning, but still encountered the following problems: 1. A father and daughter were screaming and playing in the pool. The child kept making high-frequency screams, completely disregarding the safety of other guests. This lasted for quite a long time, but the on-site staff did not give any warnings or advice. 2. There was another group of foreign guests jumping into the water and playing around by the pool, behaving rather wildly. One of the women even sat directly on the lounge chair where I had originally placed my towel, even though there were still several empty lounge chairs. She showed no questions or courtesy, which made me feel very troubled and disrespected. However, no staff came forward to coordinate or handle the situation. Overall, this accommodation experience is a clear contrast to my previous good impression of The ***a. In particular, there is still room for improvement in the management of order in public facilities, the arrangement of group travel routes and the immediate response capabilities of on-site personnel. As a returning guest, I sincerely hope that your hotel can pay attention to the user experience of all types of guests and strengthen the response training and order maintenance of on-site staff in the future, so that every traveler can enjoy the comfort and respect they deserve. Thank you for taking the time to read this feedback. We hope to experience more meticulous and considerate service quality when you stay again in the future."

"Had a very comfortable stay. The soundproofing was excellent, and the breakfast was delicious."

"Very aesthetic designs with comfy environment, suitable for solo trip & group of friends to spend time together at this place."

"Convenient location, but parking is a bit limited."

"I had an absolutely wonderful stay at Hotel Cham Cham in Taitung! The hotel is stunningly beautiful, impeccably clean, and everything feels so new and well-maintained. The front desk staff were incredibly friendly and helpful, providing top-notch service from check-in to check-out. One of the biggest advantages is its convenient location right next to the train station, which makes travel super easy. However, it’s worth noting that it’s a bit far from Taitung City, so you may need some extra time for city visits. Overall, this hotel is perfect for those looking for a modern and serene stay with excellent service. Highly recommended!"

"The environment is clean, comfortable, and bright, and the room space is quite large. It's family-friendly and very suitable for family travel. It's not far from Taitung Station, and there's a shuttle service available. Facilities like the children's play area, swimming pool, and outdoor stargazing bar are all quite complete. It's definitely a place to add to your travel accommodation shortlist."

"The hotel is new, near the train station, the breakfast is delicious, and the front desk staff are very friendly and welcoming. Highly recommended! 👍 I would definitely stay here again on my next business trip, and it's also a great place to stay for tourists."

"The guesthouse has a beautiful and stylish decor. The staff are very friendly, the rooms are clean and tidy, and the bathrooms are spacious. It's also quite close to Taitung Railway Station. Highly recommended!"