Luzhou Hotels with Balcony

"This hotel was fantastic. I’ve stayed in Atour hotels a few times before and been happy, but the staff here were exceptionally friendly and went out of their way to be helpful. No issues checking in with a passport - they seemed to know the process and it took the same amount of time it would in a larger city. We left some dirty clothes in a laundry basket in our room only to discover when we came back later that day they’d been washed and dried. Overall - I just felt pleasantly surprised by the place every step of the way."

"Overall, the hotel environment is very good, more than 100, the price is super high, mainly we are staggered, may not be high at a premium The lobby environment is good, and the breakfast on the first floor is also satisfactory. The service that needs him in the room is also in place in time. The attitude and service of the aunt who is doing hygiene are also very good. Thank you for the timely cleaning of the clothes. In the morning, you will also be sent to you if you need it. The front desk lady is also very good. Thank you for the earplugs! The only thing is the sink of the sink, the water flow is large, it is easy to block the water. But next time I come to Zhangzhou, I will still stay in Di."

"The second time I stayed, I was very satisfied when I first stayed. I didn't hesitate to choose their home this time, and it was the same room type, but the service at the front desk made me very dissatisfied. Many feedbacks are not resolved, delay time, and customer requirements and messages are not exchanged, and customers need to describe feedback many times. Anyway, I am very angry at this stay. When I first checked in, the front desk A told me that this room type has no windows, and I need to turn on the air conditioner. I can open fresh air and cooling. I did it and I also opened an extra air freshener and exhaust fan. I was awakened by the heat at five in the morning and got up and changed the mode. After two hours, the temperature dropped by 2 degrees. At noon, I asked the front desk to respond, asked for or repaired or changed, and it was clear that if they could not solve it within the system, I could change the hotel. After waiting for an afternoon, there was no solution. I went to the front desk and responded to the front desk AB again. And added their housekeeper WeChat request for any processing. As soon as possible. Until 8:30 pm, there was still no follow-up. I went to the front desk for the third time to ask. The front desk c knew nothing, and also refuted that I should not turn on the air conditioner at all. The air conditioner of their hotel could not be repaired. It completely overturned the words AB gave me during the day. Finally, I was angry and clearly ”don't explain what I want to solve” before going to the room to take a look at the room change processing. How? It's just that it can't be solved, right? If you look at the thing that can be solved at a glance, why has it been dragged from night to night? I have been explaining that I can stop listening to the solution a few times."