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9.5/10
Amazing
BBrown bear 2026I can’t recommend this hotel enough! The location is absolutely ideal—just a short walk from the nearest tram stop (Tram 2), which made exploring the city a breeze. Whether you’re heading to the city center, shopping districts, or local attractions, everything is conveniently connected.
But the real highlight? The sauna! After long days of sightseeing, it was the ultimate retreat—clean, relaxing, and never overcrowded. It truly elevated the entire stay.
The staff were friendly, the rooms were spotless, and the breakfast spread was delicious. I will definitely be booking here again.🚋✨
BBianmoshengrenThe room was clean and tastefully decorated, with an overall elegant and sophisticated ambiance. The semi-buffet breakfast was of good quality. The service was excellent, attentive and meticulous. However, the tablet in my room that controlled the TV and other devices seemed to be broken, but I didn't need to watch TV, so it didn't bother me. Overall, it's one of the best and most recommended hotels in Helsinki.
KK TerraThe room was spacious and clean. Its location near the Central Railway Station makes it very convenient for visiting various attractions. Downstairs, there's direct access to a shopping mall and a 24-hour supermarket. The breakfast ingredients were fresh, and the dining area was clean and comfortable. The staff were friendly and helpful. I would definitely stay here again if I visit Helsinki.
GGuest UserThe hotel is not far from the train station and is within walking distance. The hotel's decor style is different from traditional ones, with a somewhat cold, industrial feel. The room is quite large with high ceilings, but the bed is small, so there's plenty of space for luggage. The main reason for not giving a full 5-star rating is that our room was on the first floor, with the window directly facing the street. Overall, the hotel is decent, but nothing spectacular.
GgidroponixThe hotel looks fairly new, and the room has everything you need. You can get a hairdryer from the closet on the floor using your key card. The washing machine right in the room is very convenient. On the downside, the hotel is located far from the city center, and due to railway maintenance, I couldn't use the nearest station; I had to take a bus to get there. I also reduced rating due to cleanliness: there was trash in my room from the previous guest (inside kitchen zone shelves), and the balcony was very dusty, so I had to use a towel to fix it.
FFantastic13Overall, my recent stay with Bob W was disappointing.
I booked the 4-person penthouse room primarily for the use of the sauna on my last day of the trip.
Firstly, pin code provided was only valid for door access to the stairs, not door to the elevator side at night. This became a significant inconvenience, especially for a female traveler like myself who arrived at night after a tiring flight. Having to carry a 20kg luggage and a 10kg carry-on up five flights of stairs was both physically demanding and frustrating. Clear arrangements on how to access the elevator at night should have been considered for guest.
Secondly, check-in process was not clearly communicated, causing panic upon arrival. Unfortunately, I had to seek help from customer service on a third-party booking site and reach out via email to obtain a check-in link, which added unnecessary stress and confusion.
Furthermore, instruction for turning on the sauna were unclear, and I was unable to enjoy it until the next morning at 8am, just few hours before my checkout time. I had specifically chosen the penthouse room with the sauna for a relaxing and enjoyable experience. due to the lack of clear instructions, and had to seek assistance to figure out how to operate it properly, which ate into the limited time I had available to enjoy the amenity.
In conclusion, my stay with Bob W fell short of my expectations. The limited time to enjoy the amenities, issues during the check-in process and accessing the elevator, made for a less than satisfactory experience. I hope that Bob W seriously takes feedback into consideration and makes the necessary improvements to ensure a more enjoyable stay for travelers in the future. Thank you
LLi AntheaThe location was great for taking an early ferry to Tallin. The studio was spacious and clean, and the kitchen has utensils to cook. They even have a Finnish sauna!
GGuest UserThe room was good enough and clean for the price. The only downside was the missing power outlet next to the bed. I use a sleep apnea device and it was a bit difficult to
plug the plug into the only power outlet close enough, which was at the head of the bed under the bed. This meant I couldn't use the night light.
AAnonymous UserNice rooms but too much hassle during the stay. Rooms should have work desks according to the website. Mine didn't have one. Had to switch rooms 2 times before they said they don't have any standard rooms with desks and they upgraded me to a business room. It took an hour until I was finally checked in. The room they gave me had a bad drain smell and they knew about it because the maintenence guy came without me complaining. The window was also stuck partly open so the construction noise bothered me until I realized and asked them to fix. On departure day, they charged my credit card with the full stay amount even though the reservation was prepaid (charge luckily didn't go through as my card limit was reached).
On the upside, the hotel and rooms are nice in general and the staff was always friendly. I would still recommend this hotel as the chances of all of this reoccurring are quite low, though I can't give a positive review after my stay.
The breakfast was solid, though the eggs were quite poor. The warm dishes in general were quite greasy too.
MMs EllI love this place! If i ever come back to Finland i will definitely stay here again. It’s right in the city centre and walking distance to the main city’s attractions . You can even walk to Senate Square!! The place itself is very clean, very complete with kitchen appliances which and also Muslim friendly as it got bidet… it is easy to check in with the code as well!!
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