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9.7/10
Amazing
KKhusan Khusanoveverything has been great but there are flaws. only drinking water is free in the hotel lobby. Free pizzas, hamburgers and lavash snacks should be provided for children. Because in the boulevard outside the other hotel, besides water, food and ice cream were also free.
GGuest UserШикарный отель, хороший, вежливый и внимательный персонал.
При бронировании попросили застелить диван для третьего человека. При заселении этого не сделали, но в течение часа подготовили спальное место.
Также было два халата и две пары тапочек. Попросили донести и персонал сразу все
исправил.
Мы приехали в отель рано, в 10 утра, хотя заселение с 14-00. Номеров свободных в наличии не было, поэтому раньше нас не смогли заселить, но Нас сразу проводили на завтрак. Это было приятно.
Спасибо ❤️
RRubz@We recently stayed at Rixos Premium Belek and overall the hotel was truly beautiful. The resort itself was impressive — the architecture, landscaping, and overall atmosphere were stunning. The rooms were spacious, comfortable, and well designed. The food quality was also very good with a wide variety of options, which we really enjoyed.
However, there were a couple of points that I believe the hotel management should pay attention to.
Before our arrival, our confirmed reservation was attempted to be cancelled twice due to what was described as a “local market / nationality agreement.” As guests, this was quite concerning and stressful since it happened very close to our check-in date. Fortunately, the issue was eventually resolved and we were able to keep the reservation, but situations like this can affect guests’ confidence when planning their stay.
During our stay, we noticed that the service in the buffet restaurant could have been more attentive. On one evening, the waiters passed by our table several times without offering drinks or asking if we needed anything. At one point I asked for a fork, but unfortunately it never arrived before the restaurant was closing. The staff did not appear very attentive or welcoming in this area.
On a more positive note, the service at Piazzetta Italiana was very good — professional, attentive, and a clear highlight of our dining experience.
There was also a small incident in the lobby area that felt disappointing. While a staff member was refilling welcome snacks and drinks (presumably for arriving guests), I approached to take a juice and was told quite abruptly “not for you.” While I understand there may be rules, the way it was communicated felt impolite and not in line with the level of hospitality expected from a hotel of this standard.
Aside from these points, the hotel itself was excellent and offered a very beautiful environment for a holiday. With more consistency in service and guest interaction, the overall experience could easily match the high standard that the resort represents.
GGuest UserCrystal Family Resort – Not What We Expected, But Tours Were Fantastic!
We spent our holiday this year at Crystal Family Resort & Spa. The hotel’s location and facilities for children were nice. The indoor pool was sufficient, and the animation team did their best. However, the hotel as a whole didn’t quite meet our expectations.
Our biggest disappointment was definitely the food. It felt like we were eating the same things every day: beef liver, chicken, chicken, fish once or twice… and then back to chicken and liver again. It was as if no other types of meat existed! There was almost no red meat, and most of the food was dry and lacked flavor. Our kids also struggled with the meals, as there wasn’t much variety or a special corner catering to their tastes. The buffet looked big but the content was poor. Desserts looked good visually but were quite tasteless. From a five-star hotel, we expected much more care and quality.
Room cleaning was okay – it was done daily – but there were occasional misses. Sometimes the minibar wasn’t restocked, towels were forgotten. The reception staff were generally helpful, but during busy hours responses were slow.
The spa area was nice, but prices were a bit high.
Now to the best part of our vacation: the tours!
Instead of staying inside the hotel all day, going out was the best decision we made. As we had done before, we booked two tours from Sputnikturkey.com, and both were excellent:
1. Super Combo Tour – rafting, zipline, buggy… All in one and full of adrenaline! Even though the weather was cold, it was still super fun.
2. Green Canyon Tour – A calm and peaceful boat trip in nature. The scenery was absolutely breathtaking.
Both tours were very well organized, and the price was much more reasonable compared to what the hotel’s in-house tour desk offered. We had a great time and the tours helped us forget the hotel’s shortcomings.
In summary: Crystal Family was just “so-so” for us. We really didn’t enjoy the food — the constant liver and chicken dishes became annoying. But thanks to the amazing tours we booked outside, our holiday turned out great in the end. We wouldn’t return to this hotel, but for tours, our go-to will always be SputnikTurKey.com!
GGuest UserFor this price, a room with direct pool access and a private sun terrace – this is a really good hotel.
**Location**: 2.5 km from the sea, but there's a shuttle every 30 minutes. I didn't go to the beach as it was still too cold for me to swim. My goal was just to sunbathe).
I really liked the idea of separate zones for families and adults. I saw them denying entry to guests with children in the adult section, which is great. It's quiet there, no music, just perfect.
Near the hotel, there are pharmacies, a Migros supermarket, and Land of Legends is a 15-minute walk away. A taxi is 10 euros one way, but walking is better.
**Room**: The room is simple but modern. However, the toilet smelled of cat urine, and the smell wasn't removed. I wasn't moved to another room. A bathrobe is by request; the first one they brought was ripped and too small. I asked for a replacement and got an acceptable one. No body lotion. Plenty of outlets, and the bedding and bed are fine. Overall, the cleaning is good.
**Food**: Good. Always a good selection. Once there was smoked red fish for breakfast and once crayfish for dinner. But it seems there are few beef dishes. The snacks are a bit strange and pointless.
**Drinks**: The cocktails in the lobby are awful; they're more or less okay at the adult-only bar.
**Service**: The staff are responsive to requests and complaints. The restaurant also has good service; you don't have to go to the bar yourself, the waiters are excellent.
**Downside**: On the -1 floor, in the adult zone, there's a disco from 11:30 PM. The music is so loud you can hear the song lyrics in your room. Those sensitive to noise definitely won't be able to sleep.
Extending the room for 7 hours due to a late flight cost 140 euros – which is not reasonable.
GGuest UserThis is such a beautiful little complex. Set about 500m away from the main road, it's wonderfully quiet. The villas are well maintained and modern, the pool is spotlessly clean and most importantly the pictures online truly reflect where you are going to stay.
There is a couple of supermarkets within walking distance, 5 mins max. Land of Legends is a 3 minute drive or 20 min walk away. Kadriye town centre is a couple of minutes away. Belek centre is 8 mins away by car. It's all very convenient.
Even the cats that come to visit are beautifully looked after. Highly recommend staying here.
Staff are great!
ИИгорь Селезнев We were at the end of November, the people in the hotel are a little very comfortable rest. Staff as bees, try. Choosing food is not very big, but it is for the best, it is very delicious. Recommended)
GGuest UserIn general, everything is clean and pleasant. However, there are two minus:
1. No refrigerator.
2. Breakfast starts at 9:00 and we come hungry and the chef cook is waiting for us. Breakfast is ready at 9:30, so there is a small delay. should be ready by 9:00.
GGuest UserI met perfectly, on the recession, the Russian-speaking Sergey told everything, explained. The room is small because there is another one-sleep room in addition to a two-bedroom bed. No TV or refrigerator worked. The tea was both coffee and tea and sugar filled. Cleaned well, it was visible on the balcony and the sleek. In the room, the insulated carpet and slippers and coats are not provided. The safe is 3 euro day, we didn't take. Towel 1 euro day for rent, too. Since the beginning of May the Swedish table was absent. But hungry never left. What gave, then eat. Not comfortable and much was just thrown out because we didn't eat it. Tea and coffee machine and a heavily diluted lemonade in free access from morning to 22:00. Also from 17 to 18 snack-cookies. The sea is close in five minutes, calm without waves, swim. The pool on the territory with a mountain is very small and cold. In general, for such money is not a bad turbine on the sea. The tourists were few. But this village is to go somewhere to have fun, next to the bus stop. They went to Belek and Legend Park, I liked it very much.
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