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Posted on Jan 24, 2020
QIANRUThe location is good, the hotel can provide free snorkeling service, you can also see a lot of fish snorkeling next to the hotel, the sea is very clear, great.
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Price per night from:MXN$2,211
Posted on Feb 8, 2025
Jane_714
Small but exquisite hotel. They have their own beach and lounge chairs, but you can't swim because there are reefs on the beach. There is a public beach for swimming a few steps to the right. You can enjoy the charming sea view and sunset every day lying on the hotel's lounge chairs.
The hotel restaurant offers delicious food, and we had most of our dinners in the hotel's Captain's Restaurant.
Every staff member is very enthusiastic, and the service staff called Yanis is very friendly. My son and I stayed for nine nights and it was a wonderful vacation
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Price per night from:MXN$1,710
Posted on Mar 8, 2024
Karen
Rats in restaurant
On arrival the hotel is really beautiful - a small oasis tucked away with gorgeous colonial style. The reception staff were really lovely and made us feel welcome.
The room was really nice - but there were a few things we noticed (which we let slide at the start) - massive dirty lipstick mark on one of our water glasses, filthy lampshades above the bathroom sinks, bed linen that didn’t feel particularly fresh and the robes as well had a slight greyish colour rather than bright white which they were meant to be. These were all minor things at the start which we didn’t even mention to each other but did notice.
We then had our first night at the cocktail bar where our drink was served by the lovely barman (very polite and smily) - as we were drinking we saw a huge rat run across the terrace - we decided it was an island and maybe this is normal (although we really weren’t happy about it). We then were dining within the restaurant and again a huge rat was running towards the table. For us, this is not ok. We asked to move tables as we saw a rat and the waiters barely acknowledged it - didn’t offer any apology and then proceeded to avoid our table for the rest of the night. We informed the manager the next day who assured us he was aware and the rat had been caught, and to “give it a chance”. We weren’t offered so much as a complimentary drink. After dining in the restaurant again the second night and again seeing a rat - for us it was time to check out. Not only is it unpleasant seeing rodents running around while eating but I would say it’s a hygiene issue and makes me question the cleanliness of the kitchen and the safety of the food.
The only concession we were offered was to not pay for the remaining nights that we would not be staying for.
Really disappointing. On hindsight some things we would add about the whole experience:
- Not a 5 star in terms of food, service or cleanliness
- Staff really hit and miss - some very friendly some really rude and unhelpful
- Rooms didn’t feel clean
- Food was average - nothing felt fresh including breakfast
- Quite stingey with water - water not replaced within our room (had to ask for it)
We are now staying at a different hotel and haven’t seen one rat, so don’t think this is “just an island thing” as the manager stated. The service and food are also worlds apart which has really solidified that our review of 20 degres sud as completely justified - not a 5 star experience whatsoever.
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Price per night from:MXN$5,612
Posted on Sep 21, 2025
Mark
Fabulous hotel. We went AI which was a good call considering there were no bars or restaurants within walking distance of the hotel. We stayed in a Beach Bliss junior suite which was large, well equipped with a super comfortable bed. The drinks and food included in the AI package were great with some international spirits. Cocktails were amongst the best we have had. The food options were also top notch with lots of choice and variety. All restaurants including the main buffet were good with our favourite speciality restaurants being Jade (Asian) and Waves (Seafood). The spa was ok and we didn’t try the gym or water sports. The free snorkelling trip, Mauritian cooking class and BBQ night at Waves were all great fun. Special thanks to Geetanjalee for doing a fantastic job keeping our room tidy, Akhilesh for his cocktail making skills and Stephanie for doing a great job hosting the cooking class. All in all a fabulous stay and the only feedback I would give for improvement would be to speed up the check-in process and add some variety to the evening entertainment.
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Price per night from:MXN$6,085
Posted on Sep 19, 2025
Anonymous User
The hotel was quite expensive, but good.
Except single employee a perfect service with high awareness.
Great sea view room.
Breakfast is a la cart, fresh meals with two choices pick from various options.
Snorkling and glass boat each once a day, other water activities while day 9am - 4pm.
Also, hotel not too big.
Restaurants (except hotel restaurant) a little far with 10 minutes driving to next town.
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Price per night from:MXN$3,441
Posted on Feb 15, 2025|Deluxe Room
Guest UserA bit tired hotel, cold tiles on the floor in the rooms, nowhere to dry bathing suits. Good food, excellent restaurant. We had dinner in a Japanese restaurant, really liked it. Didn't like that random people were walking around the hotel, we didn't see any security, and if there was, they didn't pay attention to it. Strangers came up to the sun loungers, went inside, took a shower near the pool, probably could have gone into the restaurant, because there was no one at the entrance, no one asked anything. Once they brought us a bill written out for our room the day before, without a signature. We said that it wasn't our bill, they calmly removed it, probably not the first time.
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Price per night from:MXN$6,462
Posted on Feb 18, 2026
Nick Filin
A good hotel with a beautiful and well-designed area. A spacious beach where turtles swim. Breakfast is quite uniform, but there is everything.
Convenient entrance to water, beach clean. You can take a cayak for rent free.
Defects: lunch and dinner are expensive if not all on. The hotel is quite old.
In general, we liked: A picturesque beach, a benign staff, lucky to see turtles in the ocean.
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Price per night from:MXN$4,749
Posted on Feb 22, 2025|Junior Suite
11wx11The room facilities are relatively old, the Chopsticks restaurant is absolutely terrible, the service is satisfactory, the swimming pool is not bad, especially the adult swimming pool is very beautiful, the hotel is a good place to watch the sunrise!
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Price per night from:MXN$3,828
Posted on Aug 6, 2024|Seafront Sunset View Classic 2 Twin Room
Taryn
An amazing hotel right on the water with every room facing the water. The staff are friendly and always willing to help. Beautiful big rooms with lovely balconies. The dinner and breakfast were also really good, with a great variety and a lovely outdoor area to sit at.
I do however think the cleaning staff need to take a bit more care when cleaning. We were there for 6 nights and 3 of the nights we had to phone housekeeping because we did not have towels, or we did not get toilet paper, or we did not get our bath robes… and then housekeeping took at least 20-30minutes to bring the items.
The other thing was that they put a single duvet into a double duvet - so when you are sleeping there are many times when you only have a sheet and no duvet. Maybe change that.
Otherwise I really can’t complain about anything. There are plenty of beach chairs and there were always chairs available and it was an amazing and relaxing place.
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Price per night from:MXN$4,306
Posted on Apr 13, 2025
гость Ольга
I stayed at this hotel for one night. A small hotel. The rooms are good, clean, pleasant. The entrance to the sea is not very good. But you can go to the right and get to the public beach. It is wonderful and convenient for swimming. From the hotel I sailed on a boat with an open bottom. Surprisingly, the trip turned out to be unusually interesting. A lot of fish and beautiful corals. The hotel corresponds to 3 stars.
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Price per night from:MXN$1,892