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9.4/10
Amazing
GGuest UserWe had an amazing stay at Sheraton Palawan! From the moment we arrived, the staff were incredibly accommodating and attentive, especially the front office team who made us feel right at home. Their smiles and professionalism truly set the tone for our vacation.
A very special mention goes to Hassanul Caye from the restaurant — he went above and beyond in accommodating our requests and made every dining experience extra memorable. The food was absolutely delicious, with a variety of options that kept us looking forward to every meal.
The pool is impressively huge and perfect for both relaxation and fun, while the updated amenities gave us that modern yet cozy feel we were looking for. On top of it all, the breathtaking mountain view added such a serene and refreshing touch to our stay.
Overall, everything exceeded our expectations. Sheraton Palawan is truly a place where hospitality meets comfort, and we can’t wait to come back again soon!
TThe Mrs.Absolute Paradise
I cannot recommend Astoria Palawan enough! My husband and I recently stayed in one of the Villas, and it was the perfect home away from home. The space, the privacy, and the gorgeous views made our trip truly special.
One of the highlights was the boat trip to the sand bar—a slice of heaven in the middle of the water. The team that took us out ensured we were safe and comfortable the entire time, making the experience completely worry-free and magical.
The food was consistently excellent. We enjoyed the breakfast and dinner buffets, which offered a fantastic variety of delicious dishes to suit every taste. For evening relaxation, we loved having drinks at The Dome—the atmosphere is unmatched.
What truly sets this resort apart is the staff. Every single person we encountered went above and beyond to make us feel welcome. I want to send a huge thank you to Segundo at the Canopy reception for his warm and efficient service. A special shout-out to Jacqklyn at The Dome for her wonderful evening service and making our nights out special, and to Mark at the Habitat Restaurant for his attentive care during our meals.
We are also incredibly grateful to the team who safely took us to the sandbar—your professionalism was reassuring. Finally, a massive thank you to Agustin at the waterpark for his energy and helpfulness; he made the waterpark experience so much fun for us no.
If you are looking for a flawless stay in Palawan with incredible villas, great food, and staff who genuinely care, book Astoria Palawan. We are already planning our return
GGuest UserFirst of all i would like to say thank you to all the staff in Carpe diem especially to Donald! ;) the guy at the reception i really appreciate the helpfulness, and also the treatment he gave us it was a delightful experienced i worked in a service industry too and this is really important to have those excellent service in order to sustain the business, whoever is the owner of this hotel please do appreciate the hard-work of Donald im really glad of what he did for us during our stay, the staff are well trained, and overall the room is huge, and clean the amenities are great:)
Thank you Carpe diem!
For those who checked a high quality type of service and good place to stay please choose carpe diem by the way the food is great they have a big serving its all fantastic but the most highlight of my stay is the service of Donald;) please send my regards to him
M
HHelen1811We stayed at this hotel for 2 nights before heading to El Nido. The grounds are absolutely beautiful. The view from the pool, overlooking Honda Bay, is simply breathtaking.
The hotel offers complimentary airport transfers and shuttle service to/from Robinson's Mall. You can also conveniently book a minivan to El Nido directly through them.
In my opinion, the breakfast was a bit underwhelming. Options included scrambled eggs/omelets, cereal, bread, jams, and butter. There was very little fruit and only one salad. The rice, soups, and other dishes weren't particularly appealing to a European palate (the meat and fish were too overcooked).
However, the à la carte menu for dinner and lunch (which is paid) was, on the contrary, very delicious.
The hotel itself is quite old. The furniture in the rooms shows its age. There was also a slight musty smell, although the cleanliness was maintained.
The staff were incredibly pleasant and responsive.
Overall, the hotel is suitable for 1-2 nights, but don't rely too heavily on the photos.
AAnonymous UserIt's unclear who came up with the idea of building a hostel inside a restaurant. The doors and walls are made of OSB, so the rooms constantly smell of food. There's always noise outside, so you can only rest when the restaurant isn't open. While hostel guests try to maintain silence during the day and especially in the evening, the restaurant and hostel staff simply don't care, and they can talk loudly until midnight. The girl who works the reception desk in the evening is incredibly stupid; she can't understand or answer even a basic question. Also, two days before my departure, I asked for an airport transfer, and even though it was 50 pesos more expensive than the tricycles outside, I agreed because I wanted to be sure they would definitely pick me up since I was booking a tricycle from the hostel. I reminded them of this request the evening before my departure; I was leaving early in the morning. In the end, no tricycle arrived; the night manager said, ”Tricycle not available.” WHAT??? I ended up having to catch a tricycle in the dark on the road because I had no idea how long it would have taken if I'd called one through an app. The hostel itself isn't bad, but the staff's lackadaisical attitude immediately lowers my rating.
AAnonymous UserThe location is very convenient since it was just in front of Robinsons Palawan. Check in process was smooth as the staff already checked us in prior to arriving. The complimentary airport transfer was good. The driver was on time. Just had a few hiccups when I initially reserved for a complimentary airport transfer as the socmed admin seems puzzled at first. But just a minor flaw. The room was huge. The complimentary breakfast was excellent especially it’s a buffet. Extra stars for being flexible, was able to give us a packed breakfast since we are leaving early morning. Extra stars also for the helpful and proactive staff. Overall, it was a great stay and would book again when I go back to Puerto Princesa.
MMartin BosioIncreíble stay! Nice hot shower, beautiful pool to relax and have a drink. Really friendly and professional staff. Accesible from the airport, only downside would be that it’s a bit far from downtown but perfect for a peaceful stay. 100% recommend to buy tiny bread called “Cheeseepandesal” from the neighboring lady baker (has a caddy with oven, serves it hot🤤)
GGuest UserThe hotel is beautiful!! Our room is amazing!! Love all the sculptures and fine details they have all over the hotel. The pools are huge and water is nice and warm! The staff is welcoming and friendly! Would definitely stay here again and recommend the hotel to other travelers.
BBlade.around.the.worldUniversity /University dorm partially turned into a hotel with minimal investment. The result is mostly positive. The hotel is very photogenic so it's easy to get the impression that it's much more swanky than it actually is.. I enjoyed my stay, the staff is friendly, it's clean, surrounded by greenery and nice views. Don't let the name Hotel Palacio fool you, don't expect a palace, the hotel is modest but comfortable. Location wise, it's out of town which was no problem for me as I had prearranged a motorbike during my 7 days stay. For those pending on jeepney public transport or tricycle taxis, places like the baywalk are far away. The van I had organised to the airport early morning with the receptionist was punctually waiting for me. Everything was good. Expect a 3 star property and you won't be disappointed.
SSophia The ExplorerPros:
-Very accommodating and polite staff
-Clean rooms and common areas
-Convenient paid airport pickup and drop-off (₱1,100 pickup via hotel van, ₱600 drop-off via taxi arranged by the hotel)
-Well-maintained swimming pool (approx. 4 ft deep)
-Lounge sunbeds by the pool overlooking both the pool and the beach
-In-house restaurant and small bar available
-Housekeeping is attentive and regularly checks if cleaning is needed
-Comfortable bed; towels and linens smelled and felt clean
-Beach towels available upon request at reception
-Beach view is nice, though only accessible at high tide (around 6:00 PM)
Cons:
-Very isolated location; nothing to see or do outside the hotel
-Free hotel shuttle to Robinsons Mall is helpful but limited to scheduled times
-Breakfast is not worth purchasing if not included in the room
First two days were buffet-style and okay
Last two days were plated and disappointing (small portions, food served cold, long waiting time)
-Air-conditioning in our room was a bit noisy, which was inconvenient since I was working
-Limited activities within the hotel aside from the pool
-Restaurant food and drinks are quite pricey; we relied on Grab deliveries most of the stay
Suggestions for Improvement:
Keep breakfast buffet-style permanently to improve food quality, temperature, and waiting time
Improve coordination of breakfast orders
Consider adding more in-house activities or more affordable dining options
Final Thoughts:
A clean and comfortable hotel with excellent staff, best for guests who plan to relax within the property. Improvements in breakfast service and minor facility upgrades would greatly enhance the overall experience.