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9.3/10
Great
MM458781****This was my second time choosing this hotel. The room was small but acceptable, but some of the wallpaper was peeling off. The bathroom wasn't as clean as before. The hotel's taxi fare was very high. However, a local friend told me that they have two types of vehicles: a very expensive SUV and a smaller, more affordable one. But the front desk didn't inform me of this. Every time, they arranged for the very expensive SUV, charging $25 for a 10-kilometer trip.
GGuest UserNegative points
• Although I booked a twin room, they told there were none available. The first room they showed me on the second floor was extremely noisy due to loud music and vibrations from the restaurant and event space. The next room they offered faced the road, but the wall was not soundproof and the outside noise was very disturbing.
• When I tried to speak with the manager, there was no manager available on Sundays. If the manager is off, there should be someone acting on their behalf.
• The restaurant had many flies. There were both soft-boiled and hard-boiled eggs, but even the “hard-boiled” ones were half-cooked inside. When I asked for a properly hard-boiled egg, one of the kitchen staff gave me an unpleasant look, and even after asking, the egg was still undercooked (photo). The male kitchen staff were unfriendly, and it was impossible to order any egg dishes comfortably.
• The corridor lights turn off automatically, making it pitch dark and creepy.
Positive points
• Comfortable bed, welcome drink
TTravelGuy2I recently stayed for two nights at the Radisson Blu and had a fantastic experience. The room was spotless, and I was greeted with thoughtful welcome treats. The gym facilities were top-notch, and the staff were extremely warm and welcoming, making my stay even more enjoyable. The location offers plenty of activities and attractions nearby, and the area really comes alive at night, making it great for a leisurely walk. With numerous restaurants in the vicinity, I highly recommend this hotel for anyone visiting the area.
GGuest UserOur room was equipped with an outdoor balcony. Although the friend's room did not have a balcony with a living room, it was much more comfortable than the ordinary standard room. The front desk of the hotel was very enthusiastic and helped us make an appointment for the driver to the national park. When we went, the service of booking the pick-up by email was also very good. The breakfast buffet was very rich, I ordered roast pork chops for dinner, which was quite delicious and the tip was included in the meal. The fly in the ointment is that the driver asked us for 60 knives after the return reservation from the hotel to the airport, and the front desk told us before that it would cost 35 knives.
GGuest UserMost perfect location one could find in Kigali. Great services and facilities. highly recommended!!
Rooms are of good size and also very clean.
The rooftop restaurant has an amazing view of the city!
Couldn’t find anything negative to say
AAnonymous UserIt was so disappointing to be treated by the hotel driver paid for all transportation treating me as if it's a favor to drive me around. Complained to the manager... hope to bring some sense of professionalism in him. Besides everything was ok... unless I had to ask for bathing soap when I need to shower!