Name: Best Western Premier Calgary Plaza Hotel & Conference Centre
Address: Calgary, Canada
Rating: 8.9

France

Paris

Vietnam

Phu Quoc Island

Canada

Calgary

Türkiye

Istanbul

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New York

South Korea

Incheon

The room was clean and tidy, and the staff were friendly. It's a ten-minute walk to the Eiffel Tower 🗼 The elevator is quite small, but it doesn't bother us. There's air conditioning, a complimentary bottle of Evian water, a kettle, slippers, and a hairdryer.

Location very central, metro right outside. Still totally quiet inside the building. All you need is nearby. The room was excellent, very good bed. The staff was very friendly and helpful. We didn’t have breakfast included.

The advantages are that the subway is not far away, supermarkets, bakeries, and facilities are relatively complete. The disadvantages are also obvious. The room I booked was an executive room, but it did not match the order. The floor-to-ceiling window became a skylight, the bed was not 1.8 meters and could only go up and down on one side, there were no slippers, and the worst thing was that the elevator only went to the 4.5th floor. A 70-year-old man had to carry his suitcase up and down the stairs by himself. The hotel staff did not take the initiative to help. This can be improved. The photos are a comparison between the order and the actual situation.

Good potential but definitely not a 5 star hotel 

Good things:
+ Location - right on the beach, in a nice a clean part of the island
+ Facility - great spacious area of the hotel itself with gardens, several pools, beach with sunbeds, gym and spa (expensive)
+ Breakfast - great variety of food for all tastes and always fresh

Cons:
- Awful customer service - it’s always a “no” whatever you ask - for example changing the room (we booked two but for same family and wanted the rooms closer to each other but the best they could do is put them on same floor)
- After check out there is nowhere to be - no lounge, no indoor restaurant open (opens at 17:00), no conference room - basically you are left to sit at reception or go to beach in your flight out clothes 
- Shuttle times to airport very random with some of them having huge gaps like 2 hours in between, it was easier to just take a taxi
- Transparent wall to the bathroom in a Twin bed room that was specifically mentioned that the second person is a teenager (had to insist and spent more than 24h to place a tape on the glass for some privacy - as changing the room was not possible for the hotel)
- Staff in general is very slow and has very poor english level in most cases
- Sunbeds are old, not comfortable and Sun umbrellas are very few

The villa was luxurious, spacious, and very clean, with modern design and well-maintained facilities. The service was excellent — staff were friendly, professional, and always willing to hel

The hotel has charging piles, making it convenient to charge electric cars like Tesla. The rooms are spacious and well-equipped. The only minor drawback is that the air conditioner is quite noisy, but this is a common issue with independent air conditioners, after all, the compressor is indoors. Fortunately, Calgary isn't hot, so there's no need to use the air conditioner. 😜

I booked the suite for my stay and it looked exactly just like how it was advertised. I was impressed by the cleanliness and the cute tiny quirks of the room. The bed was insanely comfortable and the duvet surprisingly kept us warm. Overall this hotel is fantastic. The servers during breakfast were very kind and attentive. 10/10:)

Best Western Premier

Columbus

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