GGuest UserThe hotel is great; although it's been operating for many years, it doesn't look old at all. The facilities are very complete, making it an excellent holiday hotel.
We booked a lake-view room this time, offering views of the Ferris wheel, and the deer park downstairs where kids can play 'fishing for ducks'. It's very close to Hetou Old Street, about a 3-minute electric cart ride away, or even walkable.
What I want to praise the most is the hot spring water park. The kids went wild on the water slides, while the elderly could relax in the nearby hot spring pools and then enjoy a steam bath – very comfortable!
The overall service at the hotel is very good, and the staff are enthusiastic. However, the booking process is not very flexible; once booked, it cannot be canceled or modified. I wanted to upgrade the first night to a package including tickets to Old Street and the Dongzheng performance, but was told it wasn't possible. Even if upgraded, they wouldn't provide an extra child's ticket or allow me to purchase one. My initial attempt to coordinate with Ctrip was unsuccessful. Eventually, as I couldn't secure tickets for the May Day Dongzheng performance, I asked Ctrip customer service for help again. Thanks to my 'Black Diamond' status, Ctrip said they treated me as a VIP to get it sorted (I still love Ctrip in my heart). In the end, it wasn't an upgrade to the package; it was more like buying two tickets for 300 yuan, including two Dongzheng performance tickets, as the child ticket in the package wasn't utilized. Later, I stayed at Yanji Caotang, which directly gave us three extra Dongzheng performance tickets, making me prefer Caotang in comparison.
If the hotel's booking department could have handled this situation flexibly earlier, this hotel would have been perfect for me. As it stands, my impression is that hotels in Hebei are generally inflexible; I've encountered similar situations in Xiong'an, Langfang, and Tangshan.
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