Barcelonès Hotels with Breakfast

As a repeat guest of Catalonia Hotels & Resorts (I’ve stayed at Catalonia Square 4* Sup several times and consider myself a loyal member of the chain), I had high expectations when booking Catalonia Passeig de Gràcia 4*. Unfortunately, this stay was a complete letdown. I’ll start with the positives: the location is excellent, and the room itself was clean and comfortable. Beyond that, however, there was a striking absence of genuine hospitality. The luggage delivery service felt staged and carried an obvious expectation of tips, more reminiscent of a comedic trope than professional hotel service. As a returning guest, I received zero acknowledgment or mention of any loyalty recognition. To make matters worse, the reception staff at checkout didn’t even bother to say “thank you” or “goodbye.” The overall demeanor felt indifferent, as though accommodating guests was a burden rather than their responsibility. What’s particularly concerning is the complete lack of transparency regarding costs. Trip.com does not receive the full pricing breakdown from the hotel, which results in misleading booking conditions. There was absolutely no mention of a required deposit during the reservation process. Yet, I was charged a €200 hold for a two-night stay, allegedly to cover minibar charges or potential room damage. At checkout, no one inspected the room. If there’s no verification process, what is the real purpose of withholding funds? It felt less like a standard safeguard and more like an unnecessary financial hurdle. Even more troubling was the city tax discrepancy. My booking voucher clearly stated a €12.45 tourist tax, but I was charged €19.50 upon departure. When I questioned the difference, I received no explanation and was not provided with an official receipt. For a 4-star property, this level of billing opacity is unacceptable. The hotel’s policies and general atmosphere feel rigidly outdated, evoking 19th-century formality without any of the accompanying warmth or modern guest care. Finally, the breakfast was notably underwhelming: limited selection, repetitive, and well below the standard expected at this price point. While my previous experiences at Catalonia Square have always been positive and professional, Catalonia Passeig de Gràcia failed to meet even basic standards of courtesy, transparency, and service. I strongly advise future guests to verify all fees directly with the hotel before arrival and to keep detailed records of any charges. Until management addresses these operational gaps, I cannot recommend this property to fellow travelers or to loyal guests of the Catalonia chain.

I stayed here for 4 nights. As a 5-star hotel, the price (around 700,000 won per night) is quite high. The problem is, this hotel is definitely not a 5-star by general global standards. (I'm curious how it got its 5-star rating.) You should really consider it a 3 to 4-star hotel. As you can see from the Trip.com rating, I travel to many hotels worldwide every year, and I've never seen a 5-star hotel (including boutique and small luxury) like this. 1. **Facilities**: The rooftop pool is ridiculously small, the size of a jacuzzi for about 3-4 people, because they tried to fit a bar into a space that was already too small for a pool, clearly prioritizing sales. There are no sunbeds, of course, and only 2-3 chairs available. Even this 'pool' closes at 7 PM. It's very different from the rooftop pool in the advertisements. It's best to assume there's no pool at all; it's purely for show. 2. **Location**: This is a small to medium-sized boutique-style hotel, and its location means taxis and other vehicles cannot stop directly in front of it. You have to carry all your luggage to and from a nearby road. Naturally, there's no concierge service to assist with this. One of the two elevators was always broken, and they were small and dark. 3. **Room**: I usually sleep well even with noise, but this time it was really difficult. I was assigned a room on the first floor, and the noise from the surrounding alleyways came straight through; there was absolutely no soundproofing. I was shocked by the level of sound insulation for a 5-star hotel. Especially the rooms along lines 8-10, which face a main alley where people walk around late, were so noisy that I couldn't sleep until the early hours of the morning. I also don't recommend the breakfast, as the variety was too limited for the price. The cafe next to the breakfast restaurant opens early, and there are many bakeries and restaurants nearby, so you have plenty of other options. The hygiene and friendliness were acceptable, and it would have been fine if the price was appropriate for a 3-4 star hotel. However, it is definitely not a 5-star hotel, and I hope this helps those who are considering it.

The check in experience was so horrible. After I presented my passport to the receptionists (3 guys) in hotel front desk, they kept requesting me to show the boarding pass of my cancelled flight. If i could not show it, they don’t allow me to check in. I argued with them why I have to show my boarding pass and how can I have boarding pass if my flight is cancelled. They insisted I have to show, otherwise I could not check in. Their attitudes were so rude and I spent almost 40 min to show all documents I have on-hand, then they gave me my room key. The room assigned to me is not so comfortable because it is on ground floor without window facing outside streets. I don’t think it is tourist friendly at all.

Quite restful with the cool AC during this trip! Europe was boiling but it was a perfect place for our business trip! They were in short with number of staff, but for its price in Barcelona, this is a very good option!

The room itself was really good: clean, comfortable and spacious. However, my first impression of the stay and the stuff of the hotel was suboptimal, which coloured the whole experience.  I arrived at the hotel at about 1 p.m. First thing that surprised me was the fact that there were actually 2 hotels and only one of them had a check-in desk, to find which I had to ask around. When I finally arrived at the reception, I was second in line as there were some people checking out. While I was waiting a family (parents and a child) came in, and then one more group of travellers arrived. When the receptionist was done with the people who were before me, I asked to be checked in. In response, I got told that she was going to check the family in first. She wasn’t apologetic or nice about, she told me this as if that was what always happened and not that people got served in the order of their arrival. I am sure the family really appreciated what she’d done and I wouldn’t have minded either if that action was followed with acknowledgement of this not being okay and an offer of some services to recover their reputation. Not only had I not got an apology or anything like that but also I was again bypassed for registration as the receptionist decided to invite 5 people who came in later on to check them out. At that point me and other people in the line were quite baffled by the behaviour and understood that there was nothing fair about this interaction. After I was  finally checked in and went back to the other side of the street for my hotel, the room pleasantly surprised me. It was clean and had all the necessary amenities. However, I was a bit confused at first by the thing you need to do to get electricity. I was told by a friend that the system of inserting the key card into a specific slot in order to get electricity is now the norm, but this month I’ve been to 5 different hotels and all of them had different systems and none of them were this particular one, so I personally would’ve appreciated a heads up or an informative poster on the door. The only downside of the room that I found was that that side of the street was quite loud. It was much better with the windows closed, however, if you are a light sleeper, I recommend taking ear plugs.  The rest of the stay went pretty okay for me, but that first experience unfortunately is something I’ll never forget.  If you are travelling as a family, I would imagine this hotel would prioritise you over other guests any time, so maybe that’s just who they cater to. As a solo traveler, however, this was not what I was expecting.

I had emailed in advance to let them know I'd be staying with a friend, but upon arrival, we were assigned separate rooms. I was told that since our reservations weren't made together, we couldn't be in the same room. If they had informed me of this when I first emailed, I could have canceled our separate bookings and made a single reservation for both of us. Eventually, Trip.com helped us out, and we were assigned to the same room for one night. However, since both my room and my friend's room had empty beds from the very first night, I'm still puzzled as to why we couldn't have been assigned to the same room from the beginning. I was also surprised that a €50 deposit was required to borrow a hairdryer. When I actually tried to borrow one, all the hairdryers were already lent out. Since I had already paid the deposit, I think it would be better if they checked hairdryer availability before asking for a deposit. Regarding the other guests, it's a dormitory, so I suppose it's to be expected to some extent, but my impression was that the quality of guests varied wildly. On the positive side, the dining area was spacious, the coin lockers were very secure, the location was excellent, and the cleaning staff were very kind. Thank you.

The Hotel was very good. The room was a bit small but comfortable. The staffs were very friendly and always nice at the reception. The breakfast was cool with many options of fruits and breads. I would come back next time.

I might be slightly harsh about this hotel and setting standards too high, but upon checking in to my room, I found the room to be somewhat old (normal given to age), but the water kettle was extremely dirty (hotel was kind to give me a replacement). Service was good, as expected from a 5 star hotel. Location was decent, a bit far from the tourist action which was nice. Saturday nights = party on the roof top bar which meant lots of noise and music even on the 9th floor. I was hoping for better but maybe this is what 5 star meant in Barcelona? I am not sure, I had a pleasant stay for my 4 nights but there were some ups and downs. Good restaurant, nice lobby. Also the bathroom window is completely see-through so if you like your privacy you might want to request it being blocked before you stay. Nice view from the roof.

This hotel boasts an excellent location, very close to Sagrada Familia and the metro station. Although I didn't try the hotel breakfast, there's a cheap and delicious breakfast spot just a two-minute walk away that opens at 7 AM. The front desk staff were all very friendly, and check-in was a breeze. The downside is that the rooms are generally a bit old and small, and the walls are not well soundproofed. In my room, there was only a duvet cover and no duvet, which the front desk said they couldn't provide, so it was a bit cold at night. There were also no mouthwash cups in the room.

The location is super convenient, and the design is quite unique. The bedding is very comfortable, although the space is a bit limited. There's no kettle, and bottled water costs extra. However, the surrounding area is absolutely beautiful, so overall, it was a very good stay.