Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Mar 9, 2026
SS978
The hotel itself is very nice, and the location is excellent—strategically located just outside the city wall, making it convenient to access the historic area and nearby transportation. The facilities and overall environment were pleasant.
However, I could not give full marks because of the service we experienced during checkout.
We needed to get to the train station with two carry-on bags and two large suitcases, and I was traveling with my 70-year-old mother. I asked the front desk if they could help call a taxi for us. Surprisingly, the request was refused. I find it unacceptable that such a basic request could not be accommodated.
It was also lightly drizzling at the time. Instead of offering assistance, the front office staff who did our check-out told us that we could simply walk across the street to the taxi stand and get a taxi ourselves. Doing so with multiple pieces of luggage and an elderly parent in the light rain is clearly not reasonable.
What made the experience even more disappointing was that after giving this response, she did not offer any further help and simply ignored us.
By the time I walked to the taxi stand, there was no taxi available. It’s also worth noting that Paseo de la Victoria is a large multi-lane avenue, not a small street that can be crossed easily.
In the end, I had to leave my 70-year-old mother waiting in the hotel lobby while I went across to the taxi stand myself. When a taxi finally arrived, I asked the driver to come back to the hotel entrance to pick us up. We were also rushing to catch our train, so the whole situation became unnecessarily stressful. Thankfully we still managed to make it on time, but this could easily have been avoided if the front desk had simply helped call a taxi.
I have been traveling to Europe multiple times every year since the early 2000s and have stayed in well over a hundred hotels across the continent. In all those years, this is the first time a simple request to call a taxi was so bluntly rejected by a hotel front desk. For a property that presents itself as a five-star hotel, this level of indifference to a basic guest request—especially when an elderly guest is involved—is simply unacceptable and left a very poor final impression of what was otherwise a pleasant stay.
Based on this experience, I would be very cautious about choosing to stay at other Eurostars properties in the future.
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Price per night from:€79
Posted on May 26, 2025
Guest User
Great location to visit the historical centre but limited on site parking. Had to go to nearest public car park but not too far away. Would be good to be given more parking info prior to arrival. No room tea/coffee facilities and safe needed a key rather than digital. But room clean and modern. Standard Spanish hotel noise. No evening food served but within minutes to local bars and restaurants. Breakfast buffet average. Most staff very helpful.
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Price per night from:€49
Posted on Dec 3, 2025
1369142****
Overall, it's pretty good. The room is spacious and clean. However, the bathroom facilities, especially the sink, are quite basic. The shower, on the other hand, is great with strong water pressure. Breakfast is very average with limited options.
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Price per night from:€56
Posted on Aug 19, 2025
LuanaQ
Good location just outside the historical centre and in front of the Roman bridge; nice rooftop and swimming pool with view; friendly staff and good service. Unfortunately room was on floor -1 and with a window at street level (it was a bit disturbing as the curtains were not blackout ones and people was passing by); in addition they didn’t inform us the building was being renovated with a non-appropriate smell of chemicals.
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Price per night from:€53
Posted on Nov 12, 2025
Guest User
Hermoso Hotel céntrico en pleno Casco Antiguo, perfecta ubicación, pienso que es la mejor opción para comenzar tu visita a los puntos de mayor interés.
Las Habitaciones super cómodas. El servicio del personal magnifico especialmente el área de Recepción, felicidades por la tremenda atención ofrecida
El Desayuno delicioso pero pudiera ser mas variado ya que me pareció sencillo y el único inconveniente son el precio de las habitaciones que si las sentí muy altas
Fuera de eso pudiera resumir mi estadía como perfecta
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Price per night from:€122
Posted on Jan 18, 2025|Double Room
Cameo19Excellent location, right opposite the Mesquite. Room was small but comfortable for one person, bathroom was comparatively spacious. Toothbrush has to be requested, shower toiletries provided including body moisturiser. Mattress was a little soft for my liking and room felt a little cold on the first day, but overall I was satisfied with room and hotel. Staff were polite and tour rep was very helpful. Breakfast was lovely with lots of choices. Lots of restaurants nearby, couple of ATMs close by but no money exchange for those who need Euros.
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Price per night from:€49
Posted on Feb 11, 2025
RSJP
The hotel is very well located next to the mosque, which makes it easy to access, as well as the rest of the places to visit.
The hotel is located in the centre of the city centre and is located in the centre of the city centre.
The room is well, two beds, TV, clean, not very large but it doesn't need more for a visit trip.
The bathroom was very tight all but functional. Once they fixed the washing stopper, because we didn't need to use the bide.
As we have commented, for one night or two during a visit to the places of the area is very good.
The hotel was very comfortable and very comfortable. The hotel was very comfortable and the hotel was very comfortable. The second day we didn't have breakfast in the hotel, we did it in another cafeteria that was taking us over at the visits.
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Price per night from:€38
Posted on Mar 27, 2026
Iyad Othman
Great stay overall! 🌟
The hotel was very clean, and the service was excellent. The staff were friendly, helpful, and always ready to assist. The location is also a big plus, as it’s close to many tourist attractions and lively areas, making it very convenient for getting around and exploring.
However, due to its proximity to busy areas, there was some noise at times.
Still, it was a wonderful experience, and I would definitely recommend it to anyone who enjoys staying in the heart of the city 😊
I took these pictures from the window of my room.
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Price per night from:€41
Posted on Sep 19, 2024|Double Room with Parking
Guest UserI recently had the pleasure of staying at this hotel and was overall very satisfied. The cleanliness of the hotel was impeccable and the service was really first class. A special thanks to the waiter Anass who was very friendly and helpful.
The location of the hotel may be a bit out of town, but it is in a nice and quiet area.
Overall, I can definitely recommend this hotel, especially for guests who appreciate a quiet and beautiful environment.
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Price per night from:€45
Posted on Oct 3, 2025
Lisa&Giuly
Struttura situata fuori dal centro in una tranquilla zona residenziale con parcheggio gratuito. Per spostarci noi abbiamo usato l’auto, c’è un bus per il Centro che passa appena fuori l’hotel. Bella la piscina. Camere un po’ datate ma buoni i servizi dell’hotel.
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Price per night from:€59