Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Jun 9, 2026
Guest UserSanta Catalina Hotel is undeniably a historic architectural landmark, but as a hotel experience it fell well below expectations. On arrival, the service felt cold and somewhat pretentious rather than welcoming, with concierge staff coming across as detached and pompous rather than genuinely hospitable.
A key reason for choosing the hotel was the prominently advertised rooftop pool and views, only to discover after check-in that access is restricted to suite guests. The spa is similarly limited unless you pay €15 per person for 90 minutes, which feels disproportionate given the modest facilities. These restrictions are not clearly communicated at booking and leave a sense of being misled.
Several of the lounge and communal areas were also frequently reserved for corporate events and seminars, which further diminished the sense of a relaxed hotel environment. As a guest, it often felt as though you were secondary to business groups and functions moving through the space, even in more personal hotel moments such as walking through common areas in a robe.
In-room entertainment is very dated, with a non–smart TV offering only basic local and satellite channels. Room service carries a €5 delivery surcharge, while on-site dining is largely limited to high-end fine dining with little casual alternative.
It is also worth noting that Las Palmas sits under a noticeably less favourable microclimate than the south and west of Gran Canaria. During our stay, conditions were consistently cloudy, windy, and cool, which further limited the enjoyment of the hotel’s already restricted amenities. For those seeking reliable sun and beach weather, the southern or western parts of the island are a better choice.
Overall, despite its striking heritage setting, the combination of underwhelming service, restricted access to advertised facilities, dated in-room amenities, corporate use of guest spaces, and disappointing weather made for a stay that did not feel justified by the price and is not somewhere we would return to. The atmosphere and clientele also skew noticeably toward an older demographic.
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Price per night from:CAD 288
Posted on Apr 21, 2026
Guest User
The room is quite small and there isn't much space for suitcase or two people to sit and eat a meal but the bathroom is very very nice and the bed is quite comfortable. Staff is there 24/7 to help you and the location is perfect to the shopping centre and local restaurants! Really recommend!
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Price per night from:CAD 135
Posted on Sep 18, 2025
Guest User
I had an excellent experience at the hotel. It was very clean and the staff helpful and friendly. Great choice at breakfast. Excellent location near the sea, shops, restaurants and buses. I intend to return.
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Price per night from:CAD 137
Posted on Aug 3, 2024
Anonymous User
This is a perfect hotel spotless like new build staff very polite helpful in every way comfortable bed big TV water in mini fridge breakfast available if wanted extra cost would deffo recommended as some of the building around the area are ready to drop 2 min to beach 5 mins to shops good location
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Price per night from:CAD 87
Posted on Jul 4, 2025
Guest User
Superbe hôtel et surtout bien situé avec les transports juste à côté et la plage vraiment pas loin. Quartier agréable.
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Price per night from:CAD 158
Posted on Apr 17, 2019
NANXIThe location is excellent, just beside the most lively beach in Las Palmas, there is nothing nearby. The nearest bus stop is just two steps away. The bus on the island is very developed. It is very convenient to go anywhere. The hotel is on the left. A large supermarket, daily necessities, fruit is still very cheap, it is closed at nine o'clock, pay attention in advance, because it is very close to the beach, swimming and sun is also very convenient. The room is very spacious, the two of us have anything to put, the bed is not too narrow, the bathroom is very spacious, and the cleaning is very clean The front desk is very welcoming and will say hello every time you enter or leave the hotel. There are not many types of breakfast, but there are some, fruit and meat, various bread, egg, ham, sausage, coffee juice, it is worth mentioning that there are freshly squeezed juice and yogurt, very good to drink The hotel has two terraces for sunbathing and the scenery is great. There is also a dj performance at night, but unfortunately it has not been completed. The hotel also offers free parking, which is very convenient for people who rent a car around the island. The only thing is that not all rooms are sea views. We stayed at the interior this time, but fortunately there is a terrace. When booking, remember to note the sea view room, and there is a strange smell in our room. It’s basically gone for a day.
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Price per night from:CAD 103
Posted on Sep 7, 2024
Guest User
Ben hier al vaker geweest omdqt het een fijn en schoon hotel is. Op een mooie locatie. Mooi zwembad. Lekker bed
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Price per night from:CAD 123
Posted on Apr 22, 2024|Standard Guest Room With 1 King Bed
Anonymous UserSafe location close to bus terminal and restaurants. Lovely seaview and houseview, has gym and swimming pool, clean and friendly staff, no need to worry about anything when you stay here. Happy experience.
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Price per night from:CAD 102
Posted on Oct 22, 2023
Gia
The hotel is amazing 😍, 1 minute walk from the beach ⛱️, staff are cleaning everyday. Everything in a small walk-in distance. Will definitely book again.
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Price per night from:CAD 155
Posted on Jul 20, 2025
Guest User
Very clean and comfortable room with everything necessary and with music option directly from mobile to room speakers, customable lights in Led, has seen us very complete for the area and the great price
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Price per night from:CAD 98