Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Jul 8, 2026
Guest UserWow, this hotel is super convenient! The brunch nearby is delicious, and if you get tired of Western food, there's a Lanzhou noodle place right next door. It's just a short walk to the old town, and the view from the rooftop is absolutely amazing. While you have to pay to go up the Metropol Parasol for the view, here you can just swim on the top floor and enjoy the same great scenery!
Show more
Price per night from:NZD 293
Posted on Sep 28, 2026|Standard Room With 2 Single Beds
Liulixiaofeixia
The facilities are quite new, and compared to two previous branches of the same brand I stayed at in Portugal, the room was much larger and even had two chairs. Although there was no refrigerator or electric kettle, there's a water dispenser at the elevator entrance on each floor, so you can get hot water. The breakfast was truly the most abundant I've had so far, with decaf coffee available and the orange cake was delicious. Check-in and check-out were both instant.
Show more
Price per night from:NZD 229
Posted on Apr 11, 2026
Guest User
This was the worst hotel of our trip, absolutely not worth the 1000+ RMB we paid. The lobby entrance has steps, so we had to carry our luggage up. The room was incredibly small, with the bed right in front of the door and a glass panel facing it, not to mention it was an internal room with no view. The only upside was its proximity to the scenic area, which was within walking distance. Parking is available at a designated nearby lot, and the hotel offers a discount, costing 20 euros per day.
Show more
Price per night from:NZD 134
Posted on Jun 24, 2026
Anonymous UserOne of the most beautiful hostels I've ever stayed in. The rooftop terrace is incredibly lovely, and the common areas are also in great condition. The staff were always friendly to me. There was always a music break with free coffee between 10:30 and 10:45 AM. I stayed in the 6-bed female dorm. It was a huge advantage to have two bathrooms and two sinks in the room. The only potential downside is that it can get a bit noisy, as some of the sinks were right by the beds. I was able to easily switch beds during my stay for a 12.- surcharge because I preferred the corner bed. Thanks for everything, see you soon!
Show more
Price per night from:NZD 36
Posted on Jul 7, 2026
Guest User
The hotel's location is absolutely fantastic, right next to the Royal Palace and the main cathedral. It's only a 15-minute walk to Plaza de España, and you can easily walk everywhere from here! Plus, you get beautiful views of the cathedral and the main street right from your window!
The room has a private bathroom, which is very convenient for washing up and showering, and they clean the trash daily, so it's really tidy! There's an elevator and air conditioning, which honestly saved my life in 41-degree weather, haha!
The only downside might be the lack of a curtain for the bed? But my roommates were all very considerate, so it wasn't a big issue. All in all, it far exceeded my expectations, super satisfied!
Show more
Price per night from:NZD 38
Posted on Jul 15, 2026|Superior Double Room
Guest User• Room: Looks fine in photos but in reality, very dated (from the 80s?) - requires some serious modernization and renovation. My original room's aircon was dripping water and had to move to another one...
• Common area/ ambience: The reception/ cafe area is like a hostel/dorm, not consistent with the Novotel brand/tier- thought I was in Ibis or something.
• Location: Very convenient - next to the shopping centre, close to bus/tram station, about 20-30 min from key attractions in the Archivo de Indias
Show more
Price per night from:NZD 206
Posted on Apr 6, 2026|King Room
Anonymous UserI stayed at this hotel for two nights. Overall, by Hilton or Garden Inn standards, this property falls somewhere in the average to slightly below-average range. However, if judged by a three-star standard, it is generally acceptable.
The biggest issue was cleanliness. Upon entering the room on the night of check-in, I was shocked to find that the toilet had clearly not been cleaned, with visible waste left unflushed. This was extremely unpleasant and unacceptable. When I reported it to the front desk, I was told that housekeeping staff were no longer available after 4 p.m., and nothing could be done. This response reflected a clear lack of basic service standards.
Service quality overall was fairly mediocre, especially during late check-in. The front desk staff were not particularly welcoming. At one point, when I was about to read a document before signing, I was interrupted and told to listen to the explanation first and sign afterward, which felt dismissive. Additionally, when I requested basic amenities such as a toothbrush, I was told to come down and collect them myself, as no delivery service was available.
To be fair, the hotel does have some positives. The facilities are decent and generally meet four-star expectations, including amenities like a swimming pool (although the water was quite cold and not well temperature-controlled). The location is also convenient — while not in the city center, it is easy to reach major areas by taxi.
In summary, the hardware and facilities are acceptable, but the cleanliness and service fall short. By Hilton or four-star standards, this hotel underperforms; by three-star standards, it is passable.
Show more
Price per night from:NZD 163
Posted on Feb 8, 2026
Anonymous User
The location was good, room wad pretty, service is good and amenities were enough. I love their shampoos and soaps, it was retuals...! Smelled so nice with orange scent.
Refrigerator in the room was also nice.
The sad point was sound proof did not seemed enough. I could hear people talking outside, which was so loud, even the hotel says to be quiet.
There was ants climbing up the bathroom sink several times, which I did not like it.
Show more
Price per night from:NZD 192
Posted on Jan 22, 2024|Standard Double Room
Guest Usergood environment and room facilities , suitable location for travel , buy groceries and take buses
Show more
Price per night from:NZD 126
Posted on Feb 2, 2026
Jaeii
The front desk staff were so kind, which I really appreciated. I was satisfied with this accommodation as it was an affordable place for me to stay alone, and the service was good too.
Show more
Price per night from:NZD 139