GGuest UserA great cozy hotel with a stunning view from the window to the ocean. For those on the car - city parking indigo , exit from the parking right to the hotel doors
GGuest UserFamily friendly, close to the shopping, market and eateries. All attractions within walking distance. With car park space. Clean and full service apartments amenities. Friendly staff and services.
GGuest UserWe had amazing experience with Mercure hotels before, as we stayed in Marseille and other cities. But Biarritz Mercure President was perfection choice. We loved the hotel hall, tasty water for guests, nice elevators, we loved our spacious family room with amazing coastal design, great bed and fantastic set of pillows, nuxe refilled products. Good shower flow, good toilet function and nice a/c. We had all we need like safe, kettle, iron, laundry service, ready to help reception. Special thanks for nice breakfast space with terrace and various continental breakfast. Also it’s perfect option for those who rent a car there is indigo parking in few steps, and free parking 500 m walk, as you prefer.
GGuest UserHotel ideally located and clean.
However, the rooms are very small, breakfast is also quite expensive, 20€.
There is also room for improvement in the knowledge of the employees, they booked me a taxi to the airport at a time when the airport was still closed (i.e. 4:45 a.m. but the airport opens at 5:30 a.m.). Not a big deal, I waited outside the entrance for the airport to open but I could have slept a little more :)
GGuest UserAtrocious dinner service; I asked twice for water, but it was never brought. I had to ask a third time. We ate all of our starters without any of our ordered drinks (wine or water) delivered.
Awful breakfast service on the first morning. In a busy environment, the logical layout of where plates and cutlery are kept (also a large distance apart) is completely nonsensical and the staff were very slow to replenish breakfast supplies during peak breakfast time.
At 9.05 am, a cleaner knocked on the door! Ludicrously early. We shouted to ask them to leave.
At 2.52 pm, a male staff member unlocked the door and promptly walked into the room without invitation while my partner was in bed, unclothed. This was grossly unacceptable. On that basis, you absolutely must not stay at this hotel. There is a serious safety issue here.
This hotel is the ”Fawlty Towers” of Biarritz, except nobody is laughing.
GGuest UserThe staffs are very helpful and friendly as well as the amenities such as spa and massage treatment. They also provided delicious Basque Foods for choices. The location is absolutely nearby the Beach that taking about few mins walking apart. I would highly recommend to people who are planning in Biarritz
DDIThe room is very, very small, the window faces another wall, and there is air conditioning outside. Breakfast is not selected, but breakfast is actually included. The location is very good, just beside the *** and the beach, the bus can reach it directly. It rained on the day I went, so I probably won’t go live again
DDanielTheTravelerThe staff was super friendly.
The budget hotel is ok for one night solo traveler or for a short stay when having a long drive. Good parking.