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9.1/10
Great
GGuest UserThe check in service wasn't smooth. The front desk and night manager asked so many questions, that they can find out via the booking system. We waited for over half an hour to check in. They spent the time on checking if you leave notes for two single beds or one double. And the tone was like we owned them a millions pounds. Hotel was above average but the check in experiece was the worst I've ever had in any hotel over the world.
GGuest UserVery loud neighbourhood with constant outside noise. The walls are extremely thin, I could hear people talking in the next room. The heating system was broken, so we were given two small plug-in radiators that kept overheating the room, then switching off and making it cold again. Sleep was horrible. The spa is very small, with no space in the sauna and the pool crowded with kids. We paid £177 for one night on the top floor with lounge access, but the lounge had no snacks—only soft drinks (drink selection was okay). Overall, poor value for the price.
Hotel near Nottingham City Center, Nottingham 100% of visitors choose this area
Price per night from:HK$651
8.8/10
Very Good
AAnonymous UserThe hotel's location is excellent, making it very convenient to get around. The room was clean and tidy with complete facilities, and the front desk service was very warm and welcoming. Overall, it was a fantastic experience, and I would choose to stay here again next time.
GGuest UserNice hotel and pool club rooms have king size beds and good showers. I go to Derby often to visit and often need a place, although there isn’t many luxury hotels in the area, this one has nice jacuzzis and bigger beds and made for a good small stop.
GGuest UserThe last night of leaving the UK to do a test stay here! Typical British family hotel, general hygiene, this room type bed is small, bedding is also general, temporary make do for one night is ok 😂😂😂 But I think unless special circumstances, Chinese people will not live here, live in the city center is not aromatherapy 😂😂😂
JJai KingstonSuperb staff, great parking. Very clean. Lovely bed. Only issue was no bathroom fan and I don't like the overhead showers as I don't like my head & hair getting drenched unless I choose to.
BBenjamin ArthurA lovely place. We we're a bit iffy on sraying due to the rating of the hotel but after reading the reviews most were about the rooms being dated. Since we were only planning to be there for a night, who cares?
There was an issue with the booking from Trip.com's side which the duty manager Declan was able to resolve in a timely mannor while also making the wait very pleasant with some nice chat.
The staff were lovely, including the two young ladys on the bar/food service as well as Declan. Unfortunately didnt get the girls names.
The building is stunning and surrounded by lovely woods, perfect for a walk.
Rooms are a bit dated, sure, but why are you looking to spend all your time in your room? More than enough to have a comfy sleep in.
Also as a side note on that, id imagine It's a listed building and so hard an expensive to update.
Overall a lovely night and a pleasant morning having breakfast then a walk. Absolutely would recommend.
TTenant11Location is great , but service can be improved. I put do not disturb and when came back to my room realised that it was serviced even though the was a tag on the door.