Pasig Hotels with Breakfast

"It's probably normal that there is no guard at the main entrance of the hotel, well im not sure. When we arrived, late checked in. They checked our booking confirmation where my name and my partner's name were, they asked for ID I gave it and I asked if they both needed our IDs they said no. So for a long time while I was filling out the form they asked me a lot of questions where I booked, they said they couldn't find it. I worked at a travel agency and talked to the people at the hotel's front desk so at least I know how the reservation works. They were looking for our booking under my name they said they couldn't find it. I myself said, check my partner's name. They didn't even think that maybe our booking wasn't in my name. Then they said yes, that's it. What's more annoying is that we were in the room resting, they would call just to ask if we were in the room then when we called the front desk for assistance we called thrice no one answered. And their air conditioner was right next to the bed, we slept as if there was a shower, the bed was wet and the air conditioner was dripping. There was only a small amount of soap, no shampoo at all. The blanket was thin. We only stayed for almost 13 hours."