Featured facilities: Fitness Room, Massage Room, Spa
Very Good
107 reviews
8.4/10
1 night
From PHP 4,332
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8.9/10
Very Good
GGuest UserDeliberate attempt by the hotel to mislead guests by using the same photos of different room types for all their rooms. Appreciate the upgrade but left a bad taste at how it was eventually done.
Housekeeping is poor as they either leave my clothes on the phone, did not change the soiled bedsheet, or failed to top up the tea. Read many reviews about the limited breakfast which is true, so I wanted to book room without breakfast but there's no option for it. Again you can see how deliberate the hotel is in their attempt to cover up.
The positives are a comfortable bed and constant shower temperature/pressure.
DDetermineMy room selection was very spacious and it was great to see that I had a huge refrigerator and an entire kitchen area to myself, giving me the choice to cook for myself as all the necessary utensils were provided; this was similar to an Airbnb offer.
The swimming pool area was quiet and beautiful, I had it all to myself.
However, my problem was that customer service at the front desk offered poor service and had a nonchalant behavior ie my flight was late afternoon & I asked if I could stay for an extra 2hrs because check out was at 12pm and I didn't mind paying the fee based on a time basis but then she stated that I have to pay a full half day fee which is 12hrs fee which was ridiculous so I declined.
Went down to the lobby and waited there for the 2hrs after which I asked if I could use the restroom then I was told it was out of use.
Can you imagine that after spending so many days and money at the hotel but was refused to their restroom upon leaving.
PPeter DagerPros:
The hotel has an excellent central location near malls and convenience stores.
Staff are nice, friendly, and attentive.
Bed is comfortable, aircon is cool, and showers have adequate pressure.
Cons:
For a new hotel, the furnishings, panels, and walls already show wear and tear. Some panels and tiles show signs of rushed work. Construction noises are loud and I was not given any prior notice about it.
The room door is annoyingly hard to open.
Elevators lack card detectors on both sides; layout is confusing.
Security people are nice, but they do too much frisking of my things and the entrance/exit layout is also confusing. The lobby is too small.
Amenities are lacking, only a gym is available for leisure activities.
Overall, average stay with lots of room for improvement.
OOreo20Although we had a little bit of issue with the check-in process (1. the admin couldn’t initially find our reservation; 2. we were told to present vaccination IDs though it wasn’t stated on the booking info that it’s a requirement. I had mine but my partner didn’t have hers.), Sir Kevin (host) was kind enough to thoroughly assist us throughout our stay. The unit had decent kitchenware which we used since we stayed for 2 nights. It just seemed that the place wasn’t completely cleaned before our stay as there were still some uncollected trash inside the bin, leftover butter in the fridge (probably from the previous guest). We also noticed that the linen and duvet had some stains. I just hope those were old stains and not from the previous guest because that would be really off. Other than that, the location was spot on. For the price we paid, it was totally a steal. I just hope the overall cleanliness of the unit would be improved.