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9.6/10
Amazing
AAleksander500Kolejny pobyt w tym wspaniałym hotelu.Wg mnie najlepszym w Zakopanym.Pokoj.Otoczenie.Wygodne łóżko.Cisza i spokój.Bylem wielokrotnie i obserwuję jednak powolny spadek jakości usług.Sniadania już nie z karty,tylko z bufetu plus Live Cooking,gdzie Pani nie chce zrobić jajecznicy.Majonez w dużym pojemniku,tak obsmażonych,że trzeba przebić się ;( do świeżego.Najwieksze rozczarowanie to lobby bar i beznadziejna obsługa,a raczej jej brak w pustym barze,przez barmana.Przez 25 minut nie dostaliśmy karty,gdy podeszłem do baru,wdał się w arogancka dyskusję z ironicznym uśmiechem.Tego nie spotkałem w tym hotelu nigdy!!! Był na każdym etapie wzorem obsługi.Bo to nie telefon w toalecie czy wagą tworzą 5* lecz perfekcja obsługi.I tu jej zabrakło.Z pewnością hotel odwiedzę jeszcze wielokrotnie,lecz czy skorzystam z pustego zazwyczaj wieczorami lobby baru??Dzieki Pani Grzegorzowi,z pewnością NIE.
AalbertltAn amazing ski in ski out with thermal bath resort hotel. The ski facility was great. The thermal bath was the best. There are water slides, wave pool, lazy river, etc. A little improvement for the breakfast. Although the variety offered was plenty, I feel the breakfast quality at Mercure Krakow Miasto was better despite having less breakfast variety. Everything else was great and I am really satisfied. One tips: get your lunch or dinner at the restaurant outside the hotel's main building. You will see it when you exit the hotel toward the thermal bath direction from the outside. They have great pork knuckle at really affordable price (around 12 euro for a big pork knuckle). Combine it with their boiled potatoes at very affordable price (around 2 euro or something). In my opinion, they are a much better choice than the express food inside the thermal bath. If you like chinese style dumpling, make sure you choose the ”Meat Dumpling” at the outside restaurant (the one selling pork knuckle). It taste much better than the dumpling with some sort of ”cheese filling” offered by the restaurant in the pool area.
GGuest UserBeautiful accommodations, great amenities (excellent spa; exceptional selection at breakfast; fittness center and 2 well equipped play rooms for kids) The only mankament was a weak internet connection (caused, as we were told, by a temporary issue). And an exceptionally friendly service everywhere makes you feel so welcome!🥰
GGuest UserThe hotel is new, with beautiful scenery, a warm and cozy atmosphere. The staff are very friendly and welcoming, and it’s conveniently located near the attraction
AAnonymous UserA memorable experience!
Walkable distance from city center. You can get transport for famous places from there.
Beautiful and huge park near by as well.
Western and english breakfast with lots of varieties. Special counter for kids!
Entry to thermal bath for hotel guests. Of course chargeable.
Perfect gateway for family, friends and couple.
I will definitely visit again.
Few suggestions:
Pre book thermal bath and breakfast to save some bucks!
Indian restaurant nearby!
GGuest UserVery good facilities with nice service. Looks unforgettable - especially at breakfast on the terrace on the panorama of Tatra or at dinner after dark in the city light. It is worth taking advantage of the restaurant offer.
GGuest UserA cute little sray which is very well managed. it has an indoor pool, spa and even masaages can be booked. Great location with a view towards Tatras ...cannot complain..its like a fairy tale stay sooo relaxing
AAda So soThe staff is very friendly and can communicate in English. The location is not bad, the shopping street outside the hotel, you can buy hand letters, there are different restaurants, about 15 minutes walk from the train station/bus station. The hotel has a free swimming pool with sauna, a lift, and a few recommendations overall.
GGuest UserNice hotel. Get the breakfast everyday. Really near to all attraction. Recommend to stay here. Can walk to krupowki street, walk to main station bus or train.