Bernalillo County Hotels with Breakfast

I really appreciated the staff , real problem solvers and genuinely nice people. One even helped me find a less expensive place to stay to fit my budget. Complimentary coffee ( varied options) , water dispenser in lobby, and a fantastic very large tv in the bedroom were some draw cards. I could use my Netflix membership easily . I didn’t get the included breakfast as I booked through a third party so explore booking direct . The breakfast sounded good:) . It certainly offers a far nicer ambience than the less expensive place I relocated to . Their Nice carefully picked staff make a big difference. They should all be complimented ! :)

The parking lot is large, open-air and free. The room is large, but the decoration is rather old. The overall service is good. It is located on the outskirts of the city. There are many restaurants nearby and it is safe.

⭐⭐⭐⭐⭐ After an extremely long family day at the Grand Canyon, we arrived at the hotel very late and completely exhausted. From the moment we walked in, the experience turned around thanks to the amazing staff. I especially want to recognize Mona, who was absolutely incredible. She immediately made my family feel welcome and taken care of, even though it was late and we were clearly worn out from the day. Mona was kind, patient, and genuinely helpful, making sure we had everything we needed to get settled quickly and comfortably. The hotel itself was clean, comfortable, and exactly what we needed after such a long day of travel and exploring. But it was Mona’s level of service that really stood out. People like her make a huge difference and are the reason we would absolutely stay here again. Thank you again, Mona, for taking such great care of my family—it meant a lot after such a long day!

We booked a KING room, paid for it and received confirmation. Only after checking in and going to our room did we find out it was 2 double beds. When my husband went to switch rooms, one person at the desk said the kings were all booked and the other person at the desk said there was a remodel and there were not any King beds. I don't know which is true. Clearly they were not interested in helping us at all and since we had already unloaded all of our luggage we stayed there anyway. BEWARE that what you book may not be what you get and at the facility and that was not explained anywhere.

The place was clean and they did not charge the 200 deposit just a 75 hold which was much more convenient. The breakfast was decent as they had omelets and sausages along with pancakes. Would stay here again at a reasonable price.

The staff at the counter had a good attitude. There was no shower curtain in the bathroom when I checked in. The equipment was replaced after notification. The equipment was a bit old. There were vagrant activities near the hotel. I was worried about the house, but it was still safe.

The problem I encountered was that due to the itinerary, I divided the two order dates differently, but it was three consecutive days. I sent e-amll 2 times to the hotel to inform the hotel that the hotel needed to arrange the same room number for 3 days, but did not reply to me. I checked in smoothly on the first night. It is also determined that the counter staff is staying for 3 nights. After entering the room, I also found that the double bed was small. It was different from the photo. When I was ready to comb, I found that the bathtub was not well drained, like blocked water. Finally, I used a chopstick to take out the toilet paper in the drainage hole and some hair. I think the hotel cleaning staff did not find this problem. The next day we went out, the housekeeping staff mistakenly thought that we only stayed for one day. We were scared when we entered the room at night. Our luggage was gone. My husband went to the counter to ask clearly. Fortunately, there was no missing. I feel that the hotel has not confirmed it clearly again. Because the relationship between the hot air balloon festival in New Mexico, the price has risen by $210-230 and the real room is not worth it at all. There is no shuttle bus to the hot air balloon festival. Some hotels have shuttle buses, and I booked it in early July. Anyway, I sent e-amll without a response, I can only call to ask, not suitable for people who don't speak English to order

The best part of this hotel is the staff. They are so friendly and helpful. I had a terrible time with the keys. The very first time I checked in I went to my room and came right back to the counter three times because the keys would not work. Other than being a little frustrating that was no big deal. However in my first room, the TV did not work. Also, I could never get in to the side door and always had to walk around. Was this a terrible place to stay? Noooo… but don’t expect much. 

Hotel is okay,it's an older unit in a rough part of town.Trash outside and inside my room,hallway and rear entrance was not emptied daily.Car in rear parking lot was vandalized while I was there, not my car, there were many warning signs not to leave valuables in cars.I was there 2 1/2 days never received new towels for the ones I used,although bathroom and room was clean when I arrived. Had a bad problem with the room door opening from the outside, I am fairly strong ,but I had to hip-check the door every time to get into my ,it's so obvious that cleaning staff must have reported It was that hard to open,I am easy-going but it needs reported and repaired.