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9.0/10
Great
GGuest UserVery good. I actually saw free mineral water in the hotel. It was also very quiet. There is a shopping mall downstairs. The price is also very affordable.
GGuest UserWe only stayed one night before a cruise but we were very pleased with the studio room, how clean the room and facilities were and how nice the front desk staff was. The breakfast was fresh, plentiful and easy to access. We will definitely stay here again.
GGuest UserThe hotel is is clean and modern with a free shuttle to airport which is nice. Upon check in I was told that they only do housekeeping every other day which is the first time I have heard this from a hotel and rather strange. I only stayed here for 2 nights so we did not get any housekeeping.
There were limited amenities in the room as well like basic toiletries were not provided. No laundry bag, no coffee except for tea bag. But the hotel was clean, just felt it was very minimal to the services provided.
HHellen5000The management is a bit chaotic. We booked 4 rooms and were given 3. The room was full that day, so we had to squeeze in for one night. The Ctrip specialist was very reliable and helped us communicate and refunded one night's room fee. There is a shuttle bus to the cruise terminal, which is $15 per person, which is a bit expensive.
TtheandantelifeBooked 3 nights here while visiting family in Fort Lauderdale and waiting to fly out, and we were really happy with this hotel. Alana at the front desk helped us find a missing bar stool for our kitchen. 😊 Everyone was friendly and helpful.
Hyatt House is geared towards extended stays so the kitchen is full sized and great for self catering, but this location on Dania Pointe is surrounded by restaurants so we ended up eating out quite often!
Pool was clean, heated (not necessary in Dania in September but it was ok). Gym was small but ok, mostly cardio, some dumbbells and a bench. Breakfast was decent as chain hotels go, nothing to shout about but ok.
GGuest UserThe front desk service is very poor... The check-out time of the hotel is 12 o'clock. Due to special circumstances, I need to delay the check-out by 30 minutes. I went to the front desk to communicate. At first, they said no. After asking the manager, they agreed to delay the check-out by 30 minutes. However, when I left the hotel, the hotel charged 50 US dollars from the deposit as a late check-out fee without explaining the situation to me. I was very dissatisfied with this and communicated with the front desk manager of the hotel. The front desk manager had a bad attitude and had no service awareness for the guests staying in the hotel. It is recommended to choose this hotel carefully to avoid affecting the interest of the trip.
I communicated with Ctrip customer service in time about the above situation, and Ctrip's service was as five-star as always.
CColeyG-Hotel was fine, perfect for flights or people going on cruises. Not much food options nearby, and not enough seating in breakfast area. Hotel was clean,
Shuttle to hotel/ back was a bit of a mess. The hotel is about a 5 minute drive and the shuttle takes about 30-45 minutes to arrive. Plan ahead if you need to go to the airport...we ended up having to uber it to the airport in the morning due to it not being able to pick us up from the hotel for 45 minutes
GGuest UserThe hotel was a four star hotel but after being here 2 months things are getting worse the elevator doesn’t work so having to wait in the smaller one that only fits three people is extremely inconvenient and they don’t clean the rooms they way they should