Featured facilities: Parking, Laundry Service (On-Site), Restaurant
Very Good
136 reviews
8.2/10
1 night
From JPY 18,760
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9.1/10
Great
LLanting(Alice)The hotel boasts comprehensive facilities, is clean and hygienic, has a beautiful environment with a strong artistic atmosphere, and offers warm and attentive service. I stayed in a lake-view room with a balcony; the view from the window was stunning, with lush trees and emerald green lake water, perfect for a stroll. The hotel's beautiful environment is ideal for travelers looking to relax and unwind.
MM348278****Overall, it's pretty good. The only downside is the noise from the airport; otherwise, it's great. Hopefully, the overall cleanliness and environment are good, and the hotel is relatively new. It's a pretty good hotel.
GGuest UserI would like to commend the excellent customer service of the front desk staff especially Nike, Marilyn and the assistant manager, I believe his name is Tommy. They are very caring and went above and beyond just checking me in. Nike assisted us with our printing issues which helped us tremendously in preparing for our association’s event the following day. Tommy, helped me gather my stuff when I transferred to another room the next day due to fire alarm lights that wouldn’t turn off. That’s the only negative experience of my stay. There was a fire drill at 3am. The flashing light didn’t go off after the sound was turned off. The maintenance people had to work on the issue so I got transferred to another room. Tommy’s assistance during the move is much appreciated.
TTiaotiaoI think it's absolutely fantastic! First off, it's pretty close to the park; a taxi ride is only about ten bucks, and walking back after the park closes at night takes just over ten minutes – a real time and effort saver. Secondly, the price is simply amazing. Three nights here cost less than one night at an official hotel. Since official hotels don't offer early entry anymore, it makes sense to save some money. A taxi to Goofy's Kitchen was also ten bucks, so we got to have our first meal in the US and explore the park's hotel! 😂 The official check-in time is 4 PM, but we arrived around 12 PM, and the lady at the front desk checked us in right away – super grateful for that! We got drenched in a downpour and came into a super warm room for a great nap. The fridge in the room works perfectly, and the bed is very comfortable. My room was even next to the ice machine, which was incredibly convenient! There are plenty of outlets in the room, so no worries there. My mom said the pool was great, but I didn't go. Everything was awesome, except for the shower water pressure being a bit low (though the next hotel I stayed at also had low water pressure, is California experiencing a water shortage? 🥹).
GGuest UserThe hotel is right between the source and residential area so there's no self parking. If you park overnight at the source, you might risk being towed. The only option is valet parking for $25 a night, which isn't bad compared to the places in LA we were going to. They give you a ticket with a QR on it and every morning, you just have to scan it 5-10 minutes before going downstairs and that gives them ample of time to pull it up from their garage. The lobby smells weird but the rooms smell just fine. My parents really enjoyed the the king size bed with pool view and our room worked out just fine. I wish we had the time to swim in the pool though. We were just so tired from our itinerary during the day. Every night we returned to our room, the sheets were changed and we got new towels. One day they came at 8am when we were still sleeping in so they were super on top of it. We ran out of conditioner and that was never refilled but I also never told them what I specifically needed. The check out process was super swift. They just end up deducting the valet fee from the deposit, which is $75 a night.
GGuest UserLocation is very close to Disneyland which is perfect, about 7-10 minute walk. It is hard to see the actual hotel because of the surrounding tall buildings but the small entrance is right next to Coffee Bean and Tea Leaf. We are a family of 6 with 16,7,8 and 3 year old kids. We were given a corner room, 2 queen bed suite. Room location is not ideal, we have a view of the hotel’s HVAC system. I think the suite is quite small but it does not matter to us since we didn’t book to stay at the hotel but to spend in Disneyland. I have one complaint about the room: the charging station (one) by the night stand was not working, as well as the reading light on one of the beds. This is personally important to me as I need to charge my phone at the end of the day and I need it close to my bed for easy access. The bathroom is clean. Spacious stand in shower. Great water pressure and temperature. Spacious bathroom vanity with large LED mirror. Towels are enough. Toiletries are complete. Room kitchen is complete with a spacious fridge. Room sofa is ok, not the most comfortable but it is not a deal breaker for me. The sofa can turn into a bed but we didn’t use it. One large tv in the living area and one large tv in the bedroom. I think the closet size is decent, has limited number of hangers. Hotel lobby and dining area is clean and well maintained. Staff is friendly, courteous and professional. Free buffet breakfast when I booked, it was good- depending on the day, they offered scrambled eggs, sausage, Canadian bacon, tater tots, fried potatoes, grapes and honeydew, different flavored yogurt, make-your-own-Mickey-waffles, bagels. They have all the condiments and all kinds of drinks. You can order food from your room from outside places (room service) but the choices are limited and of course more expensive; we used DoorDash instead as the price is about the same, if not, cheaper and the choices are endless and it was delivered right to our room anyway. Check in and check out process is quick and smooth. I’d say our stay was comfortable and enjoyable for the most part!
GGuest UserThe room's beautiful layout and interior design made for a very pleasant and comfortable stay. The amenities, such as the gym, were also well-maintained and enjoyable to use. When the in-room coffee maker wasn't working, I requested hot water from the restaurant, and the staff were incredibly polite and helpful, which I greatly appreciated. A minor drawback was that the microwave was located inside the cafe, making it inaccessible during the evening hours when the cafe was closed. Additionally, I was a bit disappointed to find some dust on the hairdryer and a bug in the room.
GGuest UserFirst off, this hotel was beautiful, and we enjoyed an early check-in from their friendly staff and some beachside help with chairs and umbrellas on their private beach. We also enjoyed some 'community areas' overlooking the water and enjoying some sun and relaxation away from the sand but still near the water. My only complaint was that I feel a little misled by the pictures on the site. I booked a 'Deluxe king room with sea view' and I paid accordingly. The pictures included a balcony on the water. Upon checkin I was told I received a 'king room with partial sea view' and I was confused. I showed them my listing and they said they were fully booked and that this is what they had for me. The room had a window that faces the ocean but the room was set back and while yes you could see the ocean through a window, it was 60 feet away over a busy deck and clearly not what I had imagined when I thought I was going to get to see the waves from my room. The room was lovely and I found that most of my time was spent on the community deck/beach anyways. Had a great time and will definitely visit this hotel again.
GGuest UserExtremely convenient for Disneyland, with the shuttle bus stop located directly in front of the hotel. The staff were very friendly and kindly allowed us to check in early, which we truly appreciated. The room was very spacious, with a separate bedroom and living area. We were very pleased, and my friend was also very satisfied.
GGuest UserThe water pressure in the shower was terrible! The water was just trickling out of the shower head! Then the water got cold while I was still showering! What should have only taken 7 minutes to shower ended up taking 20 minutes! Just terrible! The sofa couch had no sheets, no pillows. The food was good except that there was only one waffle maker for everyone to use so I didn’t get a waffle. Then now the icing on top of the cake was a bus with a trailer behind it was parked in the red zone on the back of the hotel where I was parked. I have a big truck and I could not back up and get out! There were cars on both sides of me! I went back to the desk and Destiny, who was so nice tried to help me. She went to the bus trying to locate the bus driver, to no avail. Then she spoke with someone that was on the bus and he did not know where the bus driver was either! Finally the people who were parked to my left came out and were leaving, thank goodness! I finally was then able to back out and leave! I just had a very bad experience. Plus the hotel’s location was very far from Disneyland and in a semi bad area. I don’t know that I would recommend this hotel. Basically this hotel caused me some incredible stressed experience. Not good!