Hotels in Cameron Highlands

"I’m Very disappointed with the cleanliness and condition of the room. Check in je terus nampak sink pipe dalam bathroom bocor sampai lantai basah. Sofa pula sangat hapak, busuk, lusuh dan berbulu . and then bed pun ada sehelai rambut, meja bulat pun masih kotor macam tak properly clean before guest masuk. Overall memang rasa maintenance dan housekeeping sangat tak memuaskan. tak berbaloi dengan harga 300+/night😔 before book ada nampak review dkt tiktok apps mmg bad review tapi still juga nak book sebab nampak bilik and view cantik, tapi menghampakan sangat. so far staff semua ok, cuma kebersihan jela out. Hopefully pihak management boleh ambik iktibar dan improve service serta kebersihan untuk future guests."

"Spacious room with a Qibla sign. Clean. The only downside was the bathroom, which only had a single bar of soap. I had to ask for towels. The bathroom fan was so noisy it gave me a headache; my husband had to bang on it to make it a bit quieter. The uncle and auntie at the reception during the day shift were excellent—friendly and very helpful. However, the uncle on the night shift was not friendly at all; he seemed annoyed when I asked for towels. There's a Family Mart and plenty of eateries downstairs, and it's close to Taman Sedia."

"Best! Very satisfied. Friendly staff. The room was big and comfortable. Was able to check in early, as the room was already available. The hotel's location is strategic. There's a mall downstairs, including a Guardian. So you can easily restock any forgotten toiletries. Breakfast was satisfying. Affordable price. Thanks, guys!!"

"Recently we stayed at Copthorne Cameron Highlands and had a pleasant overall experience. The hotel’s location is very strategic, especially for visitors who want easy access to Kea Farm and other nearby attractions. It is convenient for food hunting, shopping, and sightseeing around Cameron Highlands. The basement parking at the hotel was acceptable, although the number of parking spaces is somewhat limited. For guests staying in the house units, parking is much better as it is available directly in front of the room, making it very convenient. The check-in process was fair, with a reasonable waiting time, while the checkout experience was smooth and efficient. However, there are several areas that need improvement. The amenities provided could be enhanced to offer a better guest experience. Room cleanliness also requires more attention, as housekeeping standards should be improved to ensure guests enjoy a more comfortable and pleasant stay. Overall, Copthorne Cameron Highlands offers a great location and convenient parking options, but improvements in amenities and room cleanliness would significantly enhance the overall stay experience."

"I had a very comfortable stay at this incredibly clean hotel. The bathtub was just the right size and really helped me relax after a long day of travel. The shower pressure was also excellent. I appreciated the separation between the toilet and shower. The morning buffet was beautifully presented, and every dish was delicious. All the staff members were very friendly and welcoming, which I really appreciated."

"I had a truly delightful stay at Heritage Hotel. The room was spacious, spotlessly clean, and beautifully maintained, with a stunning view of the scenery outside. The staff were courteous, friendly, and genuinely helpful. They kindly allowed an early check-in and even upgraded me to a bigger room — such a pleasant surprise! The location is also very convenient. A GrabCar ride to the Tanah Rata bus terminal costs only about RM 8. While the breakfast spread is not the most extensive, the dishes served were really delicious and satisfying. What impressed me the most was the housekeeping service. I left in a hurry for a day tour and forgot to put out the “Make Up Room” sign. When I returned in the evening, I was so happy to find the room neatly tidied, the bed perfectly made up, and fresh towels provided. That level of attentiveness made me feel truly well taken care of. Thank you to the entire team at Heritage Hotel for making my stay so comfortable and enjoyable. I would highly recommend this hotel and will definitely return on my next visit to Cameron Highlands!"

"There's only one power outlet in the room for charging devices or using the hairdryer. You have to get the hairdryer from the front desk. It's a very basic room, but the cleanliness is good, and the breakfast restaurant is excellent."

"The room was spacious and comfortable. It's close to amenities. God willing, I'll definitely repeat my stay. Friendly staff. Free parking. Excellent."

"Overall Review: Great Views, But a Noticeable Gap Between Experience and Expectations Overall, this stay had clear pros and cons. The hotel’s location and scenery are undeniably excellent, but there is still considerable room for improvement in areas such as traffic flow planning, facility details, service experience, and privacy management. Given the Ascott brand management and a room rate of RM1,100+ per night, we had expected a more premium accommodation experience. Unfortunately, the actual stay fell short of expectations and did not fully reflect the price point. Pros 1. Excellent Location and Scenic View The hotel is strategically located along a main road and directly opposite a golf course, offering an unobstructed view. Waking up to lush green lawns, blue skies, and white clouds created a peaceful and relaxing atmosphere. 2. Room Layout Suitable for Families or Groups We stayed in a Premium Two-Bedroom Unit, which was nicely designed with a practical layout. The kitchen was fully equipped and clean. Although the bathrooms were relatively small, having two bedrooms and two bathrooms made it convenient and comfortable for a group of four. 3. Thoughtful Amenities The hot and cold water dispenser located at the lift lobby was a thoughtful touch. The room also came with a kettle, which was especially convenient for families and guests who prefer hot drinks. Cons 1. Bed Comfort Could Be Improved The bed was Queen-sized, but the mattress felt rather firm, while the pillows were overly large and thick, making the sleeping experience less comfortable. 2. Lift Access System Was Not Sensitive Enough The lift card scanning sensor was not very responsive. When staying on a lower floor, there were occasions where the access card had not yet been detected before the lift had already passed the intended floor, which affected convenience and user experience. 3. Poor Drop-Off and Parking Layout The luggage unloading area was located at the entrance of the parking area, where the road was narrow and often obstructed traffic flow. In addition, after rainfall, the parking area had significant puddles, making it inconvenient to walk, especially when carrying luggage. 4. Limited Check-In Space The check-in reception area was relatively small and struggled to handle the holiday crowd. During peak periods, the space became congested and chaotic. 5. Narrow Public Areas and Restaurant Queue Management The hotel hallways were generally narrow. While it is understandable that queues are unavoidable during peak travel seasons, the restaurant waiting area was clearly unable to accommodate the volume of guests, resulting in congestion. 6. Inefficient Dining Area Layout The food serving area could be better organized, especially around the coffee machine section. Despite having multiple machines, they were still insufficient to handle the high guest volume, leading to long queues. 7. Privacy Concerns The hotel should consider implementing stricter drone control policies within the property. While staying on the 4th floor, we woke up to find a drone flying past our open balcony/door area, which felt intrusive and raised privacy concerns. 8. Mismatch Between Price and Experience We chose this property largely because of the Ascott brand reputation and the RM1,100+ nightly rate, expecting a more premium level of accommodation and service. Unfortunately, the overall experience did not meet expectations. From operational details to service quality, the hotel did not reflect the level typically associated with its pricing and branding."

"This was our 1st stay in the resort and it turned out to an interesting & awesome experience! We checked-in on 11th of March & checked-out on 13th of March. I booked a 2-single bed room but the hotel given us a king bed room at the upper floor. After talking to the front desk. I was told only king bed room was available. However, my wife didn't have a good night sleep as she was having light sleep, so easily waken-up due to noise & movement. The upper floor somehow was noisy due to the traffic outside the hotel. We have no choice but to feedback to the hotel manager on the 2nd day. The manager Ms Su was kind enough and upgraded us to a 2 bedroom suite on the ground floor, with 2 single beds & a king bed. That made our 2nd night slept peacefully. Thanks Ms Su of her attentiveness. The morning breakfast was a ala carte menu of Malaysian & western cuisine. Not a fantastic food but the service given by the professional F&B staffs made the experience so pleasant! Sincere thanks to F&B supervisor Santhosh & staff Myint of their attentive service."