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9.3/10
Great
GGuest UserThis was our 1st stay in the resort and it turned out to an interesting & awesome experience!
We checked-in on 11th of March & checked-out on 13th of March. I booked a 2-single bed room but the hotel given us a king bed room at the upper floor. After talking to the front desk. I was told only king bed room was available. However, my wife didn't have a good night sleep as she was having light sleep, so easily waken-up due to noise & movement. The upper floor somehow was noisy due to the traffic outside the hotel. We have no choice but to feedback to the hotel manager on the 2nd day. The manager Ms Su was kind enough and upgraded us to a 2 bedroom suite on the ground floor, with 2 single beds & a king bed. That made our 2nd night slept peacefully. Thanks Ms Su of her attentiveness.
The morning breakfast was a ala carte menu of Malaysian & western cuisine. Not a fantastic food but the service given by the professional F&B staffs made the experience so pleasant! Sincere thanks to F&B supervisor Santhosh & staff Myint of their attentive service.
TTanabalan moganIt's realy awesome place to stay, with abroad environment.rooms oso with same touch.dinner oso, when I had it, feel like I m at abroad.all staff over there is realy awesome, friendly & they re realy helpfull.👌 ultimately, lake house is magical place.
RRyesazBest! Very satisfied. Friendly staff. The room was big and comfortable. Was able to check in early, as the room was already available. The hotel's location is strategic. There's a mall downstairs, including a Guardian. So you can easily restock any forgotten toiletries. Breakfast was satisfying. Affordable price. Thanks, guys!!
GGuest UserI had a truly delightful stay at Heritage Hotel. The room was spacious, spotlessly clean, and beautifully maintained, with a stunning view of the scenery outside.
The staff were courteous, friendly, and genuinely helpful. They kindly allowed an early check-in and even upgraded me to a bigger room — such a pleasant surprise!
The location is also very convenient. A GrabCar ride to the Tanah Rata bus terminal costs only about RM 8.
While the breakfast spread is not the most extensive, the dishes served were really delicious and satisfying.
What impressed me the most was the housekeeping service. I left in a hurry for a day tour and forgot to put out the “Make Up Room” sign. When I returned in the evening, I was so happy to find the room neatly tidied, the bed perfectly made up, and fresh towels provided. That level of attentiveness made me feel truly well taken care of.
Thank you to the entire team at Heritage Hotel for making my stay so comfortable and enjoyable. I would highly recommend this hotel and will definitely return on my next visit to Cameron Highlands!
Aamirhmzh🌲 Bala Chalet, Cameron Highlands
• Pros: A truly wonderful stay, with the charm of an old English cottage. Cozy interiors, rustic atmosphere, and the refreshing cool air of the Highlands made it feel timeless.
• Cons: None at all — everything was delightful.
• Summary: This chalet captures the essence of a countryside retreat, reminiscent of a classic English cottage. It’s the kind of place that makes you linger, reluctant to leave, perfect for unwinding and escaping the bustle of city life.
AainnajwaroslanThe room is large, suitable for our group of 4. It comes with complete cooking utensils. Just a heads up, since they are used items, the frying pan burns easily. The TV isn't a smart TV, it has Astro (satellite TV). The bathroom is big with a bathtub, but the bathtub doesn't have a jacuzzi function, and there was a lot of dust coming out from under the bathtub after cleaning it. Forks, spoons, and cups are all provided, and there's a microwave and fridge. The microwave was broken during my visit and was only replaced on the day we checked out, so we didn't get to use it. They provided 4 towels and didn't replace them. There's also a small lift, making it easy to load luggage. FYI, the owner lives downstairs and is Indian.
GGuest UserDecent size bed a bit hard but clean. Had to rent a towel for 5RMB and not good quality.
Decent shower pressure.
Good location close to bus station. Don’t rent motorbike here you can find cheaper elsewhere and for better rates.
MMuhammad Saad E ElaheeIt was okie though at first when I checked in, found blood strain in their curtain though later on I asked to change off then the front office changes it accordingly.
GGuest UserThe room needs some improvements. The bidet was leaking, the toilet light was flickering, and the stovetop wasn't getting very hot. The best part was having the night market right below our room. Also, the staff were great because we left something behind and they kept it safe for us.
GGuest UserIt’s pretty well located: near Brinchang, quite close to attractions like Kea Farm, tea plantations, markets, and scenic areas. The hotel is also linked or very near a mall/shopping arcade, convenience stores are just a short walk. That can be very helpful with children. Noise from outside or from adjacent rooms/apartments can be bothersome, but is fine since we come here for outing and attractions. Finally the traffic outside is too congested, not the hotels fault but too many visitors come to cameron highlands nowaday, it's an hour drive from one place to another within short distance.