"The room is clean and the service is warm"

"Toilet leaked, refrigerator made loud noise, other than that it was not a bad place to stay."

"I always stay here when I'm in Columbus. The facilities are all clean and the rooms are comfortable. The showers work well and there's no inconvenience."

"The room size is OK, and the two beds don't seem crowded. The switch console at the head of the bed is very conveniently designed, and the switches are within reach even when lying in bed. There is a USB port for charging mobile phones. The mattress and pillows are quite comfortable. I stayed for 12 nights this time, and there were a few days without cleaning."

"Very clean. Breakfast needs a better coffee. Preferibile an espresso. Staff is kind."

"Service was substandard. Shower had shampoo, conditioner and soap dispensers; the shampoo and conditioner were both empty on our check-in day. Wife was in the shower, discovered the problem, I called the front desk to see about getting some sent up, was told not possible today/tonight -- they'll have housekeeping refill tomorrow. Tomorrow came and went (we were out all day), we came back, the room hadn't been touched. Same thing the next day. Checking out, no one at the front desk to talk with. The dead bolt on our door didn't work; the knob just spun round and round instead of throwing the bolt, so we felt less safe in the room. The couch in the "suite" was very uncomfortable, and lacked back cushions altogether. Where the carpeting met the floor at the border between the regular room section and the bathroom and kitchen, there were carpet tacks coming up just through the carpet, so that as we stepped on that area in bare or sock feet, we felt like we were stepping on, well, tacks -- fortunately not long enough to pierce the skin. Moreover, it seemed like the carpeting hadn't been vacuumed. The bed was fairly comfortable, but there was dried blood on the sheet when we checked in, and of course that was never dealt with as the staff was non-responsive. One day upon returning to the hotel, we could not get through the parking lot to the area of our room because a tow truck was in the process of removing one of the cars and was blocking the access. I had shopped for an economical lodging option, so I guess you get what you pay for, but this seemed like an experience that fell well below the standard for running a hotel."

"Very close to downtown Nice scenery Only 10 minutes walk to downtown It's very modern The hotel is also a bit European"

"After staying about a couple weeks I have a lot to say about this place. I paid online as I always do to make things easier. The lady tried to charge me again and I said no that I did online and she said it didn’t go through.. that was the first red flag.. it then “magically” appeared that I did in fact pay online.. so she said the deposit is 100 dollars as I was getting ready to tap my card she took it and swiped it behind the counter. She made some kind of face but didn’t say anything. So I go back to my room and plug in my phone since it had been dead.. first thing that pops up “you spent 1000 at quality inn & suites” yeah I think tf not. So I went back to the counter and said the deposit is 100 right? She said yes. SO WHY DID YOU CHARGE ME 1000?! “She said oooooh sorry that was a mistake I hit another zero by accident” and didn’t bother to say anything?? “I just seen it” ok well am I going to be refunded because that ridiculous. She said she had refunded it but that I needed to pay 100 and the 1000 will be returned to my card in a couple days. After that I kept to myself. The room was clean but there was pepper spray in one of the drawers that my daughter found.. I like how the rooms are divided and the couch is a pull out bed. New looking blanket. Windows were very much broken around the edges. It is kind of dated and has a weird smell in the hallways. The breakfast was nice. Eggs, sausage, waffle maker, muffins bagels, yogurt and fruit and coffee of course. We decided we needed to stay a bit longer so I extended our stay and when I went to pay I was charged twice.. I told her and was refunded at that moment… I would advise everyone to check their accounts. Today was out last day because she had previously told me that they will price match so of course I find deals online and shoe her she tells me no it’s 139 and if I don’t want to pay I can go somewhere else…. Very rude after I had just spend maybe close to 1000 there but whatever we left. The owners are very rude and don’t expect any kind of sympathy for any reason because they don’t care."

"It was a great stay! Easy checkin and out. Clean and friendly staff."