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9.2/10
Great
HHaymond Hon YuWe had an enjoyable stay, and the location of the hotel is accessible, and more importantly, the service was great and friendly staff was helpful
We definitely will return again.
SSuniwafushidaowangpingThe hotel room was spacious with a sofa area, and it was very clean and hygienic. The service was also excellent and the staff were very friendly. The breakfast had a wide variety of choices, which made the children very happy.
GGuest UserFront desk was super inviting and informative, hotel was clean and big for what I think is cheap compared to what else was available in town. Breakfast was good, lots of parking too easy to load and unload
GGuest UserLocated at the waterfront of downtown, my fiancee and I really enjoyed our stay at this hotel. The heated pool on the rooftop was a nice addition to our stay. Thank you!
GGuest UserThe hotel was extremely busy, as it was a holiday weekend. The state of the hotel definitely showed an increase in volume and turnover. Our room, the entranceway, and the bathroom floor had white marks all over it. At first, it looked like a child walked into paint and then ran in and out of the room. However, with the smallest of elbow grease, I was able to remove most of the marks from the bathroom. In doing so, it looked more like dried oatmeal, but I couldn't be sure. My point is that it was impossible not to notice this mess and that someone made a conscious decision to leave it in this manner. They did this, knowing that it was a long weekend and that guests would be paying in some cases double what they normally would pay. At these prices, with taxes,fees, etc, we were over a grand for 2 nights. At these prices, you do expect the rooms to be in pristine condition. We had spoken to a staff member delivering towels to a nèar by room. He informed us that he would speak to his supervisor and that someone would be up shortly. At this point, it was late and we were at the end of a solid week of moving. We needed sleep more than anything. To the best of our knowledge, no one tried to reach us in regard to this issue. This is a beautiful hotel. However, more needs to be done to keep it that way.
HHelen26@Very clean and tidy hotel. It happened that I encountered a pedestrian street holiday and couldn't open to the main entrance of the hotel, and I couldn't find the parking lot entrance. The front desk of the phone was very attentive and found someone to pick it up. Very good service.
FFANGThe surrounding environment is very beautiful, the room facilities are also very good, that is, I regret that I have not booked a villa. In fact, it is quite good for us to book a villa for 7 people.
MmoherThe room was spacious, and the bedding was clean, tidy, and comfortable. The location is excellent, with convenient transportation. It truly lives up to its reputation as 'Vancouver's backyard,' surrounded by captivating mountain and water views. However, the bed was a bit too soft, and breakfast was quite basic.
GGuest UserThis was a two day planned get away for my husbsnd and I. Great location, we walked everywhere. The deck was a bit dirty, however there is construction going on around this location. The garbage truck dumps the big bins at 5:30 am so if you get an early wake up call. The hotel itself is a good choice, restaurants is also good. No pub anymore, but does not say this online. All in all good stay.
GGuest UserOur stay was generally okay—clean room and expected service—but nothing particularly memorable. One issue stood out: we were asked to stop using the pool at around 9:30 AM because we were told it only opens at 10. We respected that, but just minutes later, another guest used the pool at 9:37 AM, followed by a family with two kids before 10 as well.
It felt inconsistent and a bit unfair. A clear and consistently enforced policy would’ve avoided the confusion and frustration. This small incident left us with mixed feelings about the stay.