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9.3/10
Great
GGuest UserWe had a great stay! The staff were so friendly and polite, and the hotel was very clean and tidy. The free breakfast was tasty, and the shuttle bus made everything super convenient — especially for visiting our son at UBCO. We stayed two nights and would definitely come back.
HHelen26@Very clean and tidy hotel. It happened that I encountered a pedestrian street holiday and couldn't open to the main entrance of the hotel, and I couldn't find the parking lot entrance. The front desk of the phone was very attentive and found someone to pick it up. Very good service.
__WeChat271716****Very clean! Better than Marriott! The service response time was also very good! Faster than the 3,000 euro per night Canoe Hotel!
The bar on the first floor had hot water, which we used to make instant noodles. Parking costs extra, but it's only 8 euros. Full marks!
GGuest UserVery new and modern equipment! Moreover, the room is large and feels very comfortable! There is a heated swimming pool, jacuzzi and gym! If it snows heavily and it’s inconvenient to go out, you can stay in the hotel! Secondly, the breakfast is pretty good! Although the selection is not large, there are slight changes every day! Worthy of appreciation! And Chief is very proactive in helping and very friendly! So every time I come to Kelowna, Holiday Inn Express is my first choice. It is very convenient to get there, and there are many delicious restaurants next to the hotel!
GGuest UserWe had a wonderful stay! Very quiet location and we especially enjoyed the lower level room opening into the beautiful grassy courtyard area. A short walk to the pool and hot tub! And the breakfast was simply delightful. All the staff were friendly and we would like to commend the fine, professional and helpful staff at the front desk - always a smile that made the day bright! Thanks so much!
马马Very good, because I participated in the event, a friend recommended the hotel to stay. The overall environment of the stay is very good, and the price booked on Ctrip is also better. Communication with hotel staff is also very smooth.
FFANGThe surrounding environment is very beautiful, the room facilities are also very good, that is, I regret that I have not booked a villa. In fact, it is quite good for us to book a villa for 7 people.
GGuest UserThis was a two day planned get away for my husbsnd and I. Great location, we walked everywhere. The deck was a bit dirty, however there is construction going on around this location. The garbage truck dumps the big bins at 5:30 am so if you get an early wake up call. The hotel itself is a good choice, restaurants is also good. No pub anymore, but does not say this online. All in all good stay.
GGuest UserOur stay was generally okay—clean room and expected service—but nothing particularly memorable. One issue stood out: we were asked to stop using the pool at around 9:30 AM because we were told it only opens at 10. We respected that, but just minutes later, another guest used the pool at 9:37 AM, followed by a family with two kids before 10 as well.
It felt inconsistent and a bit unfair. A clear and consistently enforced policy would’ve avoided the confusion and frustration. This small incident left us with mixed feelings about the stay.