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9.4/10
Outstanding
GGuest UserThe hygiene of the room needs to be improved, the sheets had blood stains and the quilt was a bit dirty. However, the service staff's attitude was very good and the replacement was immediate. And the most important point is that the transparent door between the room and the bathroom is so obscure that my son’s girlfriend bumped into it twice. And I learned from the service staff that many people hit their heads, but the ointment to reduce swelling was very effective. There are so many people who have hit their heads and why there is still no improvement. It is worth pondering. Overall, the service is perfect and the room environment and facilities are also ok. Hygiene needs to be improved.
GGuest UserThumbs up! It's a beautiful and relaxing place. You can soak in hot springs, swim endlessly and relax. The rooms are large and clean. There are exercise rooms and reading rooms. It's elegant and comfortable. The service is also very kind and warm. You can go there nearby. You can walk around the Xuhai Prairie and the beautiful coastline, and have delicious meals. It is a perfect tourist destination for enjoyment. It is a place where good friends can play and have fun together. It is worth going back again and again. Due to the long distance, if you can have a three-day and two-night trip, you can enjoy a happy, relaxed and beautiful mood. It is recommended that the hotel have a long vacation project so that more people can enjoy it.
GGuest UserThis stay included an upgrade to a Chocolate Room. The front desk and other staff at the resort were generally very friendly and welcoming. I suspect that due to a higher number of guests this time or a lack of staff for a while, breakfast was extended to the second-floor restaurant on Sunday. Guests dining after 8 am had to wait a bit. However, the most concerning experience was my dinner on Saturday evening. I'm unsure if it was due to uneven staff allocation or a lack of support measures, but it seems there were many more guests not on the reservation list. While there wasn't a shortage of front-of-house staff, I don't understand why one person at the counter had to run around so much. Shouldn't there be at least two people on duty at the counter to seat guests? Waiting for a table for dinner took over 15 minutes. Each group of guests just stood at the door waiting, with piles of empty tables. There were no walkie-talkies in the kitchen or back, and the flow of people and guests was chaotic. As for the dinner buffet, I don't think it's worth the resort's price. Think twice before eating at the resort's buffet; the selection wasn't very diverse, and the barbecue wasn't as good as expected. The white shrimp was fresh, though. I hope senior management sees this feedback. The duplex room was incredibly stuffy and had a damp smell when we first checked in. We recommend setting the air conditioner to dehumidify to remove the smell and cool it down faster. The bathroom had plenty of water, but the temperature control was inconsistent depending on the number of guests and the time of day. The elevator was very slow, and the layout of the basement wasn't great. The water facilities were maintained daily, and there were shows to enjoy in the evenings. Overall, it was a pretty good hotel for its age.