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Posted on Apr 20, 2024
Hyori
Before commenting, considering not to bring too much personal emotions, I decided to stay again two months after leaving the hotel.
Facilities: The hotel facilities are remarkable, but don't compare them with the requirements of first-tier cities. I personally feel that they are still okay.
Hygiene: Very clean, the aunt who cleans the room is friendly, thumbs up!
Environment: Downtown area, convenient. Yong'an is where I was born. It can be said that I left my hometown, took root, and returned to my hometown. The surrounding environment is also friendly.
Service: The service of the hotel's housekeeping department is great. I like all the room service including the front desk staff👍
The most ”exciting” part is here, and the key point is: it is not recommended to dine in the restaurant on the 2nd/3rd floor of the hotel. The service attitude of the catering department is really bad (note⚠️ I mean the dinner restaurant catering. The aunts who provide breakfast and cook flat meat rice noodles and noodles are super enthusiastic)!
The story started when the hotel front desk informed that the restaurant was full that night (during the Spring Festival), but you can go to the restaurant to order dishes and have them delivered to the room. The waiter took us to the director of the catering department to order food. The director's reaction to the guests was to sit in his office chair and say, ”I'm busy and don't have time” (she can't even stand up in front of the guests, and can't do the most basic etiquette. How did she become this director? A relative?!) We didn't care much, and the waiter could only go to their manager. The manager gave us a menu. After looking at the menu, I found it a bit difficult (personal taste is used to authentic Cantonese cuisine, after seeing the mixed dishes on the pad). After the manager of the catering department heard me and my father say something, she suggested that if we feel that it is not suitable, we can go to the restaurant on the corner of the first floor. We immediately asked if the restaurant downstairs was of the same level of food, and the answer we got was: ”It's almost the same, our employees eat there.” But when we got downstairs, we were dumbfounded 🙄 a dimly lit small stall with worrying hygiene conditions. I really can't understand that a so-called four-star hotel catering manager still has such a poor understanding of customer needs when repeatedly asking guests to confirm whether the food is of the same level. We can only go back to the restaurant again and ask if we can introduce a nearby restaurant of the same level. The attitude of the waiter in the catering department was cold and impatient: ”Everywhere is full now, there are no seats, such as the old Yong'an in the street, Xi Xiangfeng, which are of the same level, but there should be no seats.”
At that time, I was really angry. I thought, how could a four-star hotel have such a poor service in the catering department, especially during the Chinese New Year. The family had not been back to Yong'an for more than ten years. They went back happily to visit their relatives, but encountered such a bad thing.
Afterwards, we also reported this situation to the hotel front desk, and the director of the housekeeping department also apologized to us (again, this matter has nothing to do with the housekeeping department), and proposed to send yogurt as compensation (I don't know if there is a tradition in domestic hotels to send yogurt to settle the matter, but we strongly refused), sister, I really don't need it.
As guests, we are more inclined to believe that if this kind of catering service is not improved, it is equivalent to directly smashing the hotel's signboard, and a good housekeeping department will be implicated.
Finally, we went to ”Xin Xiangfeng” for dinner. There is no harm without comparison. The catering service is enthusiastic and the dishes are well cooked.
Next time I go to Yong'an, I will probably consider other four-star or above hotels. But I still want to say sincerely that apart from the issue with the food and beverage department, the entire stay experience was still good, and I would like to thank the housekeeping department and the front desk staff in particular. I wish you all the best in your work!
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Price per night from:SAR 111
Posted on Apr 21, 2025
Guest User
We arrived Hotel around 9pm, we haven’t have our dinner and the hotel restaurant has already closed. It was surprised that the hotel provided simple and delicious supper. Yet it was free of charge for all hotel guests! Especially we were so appreciate that Ms. 邹慧英, she was so attentive, she organised for our meals, transport and trips arrangements. She has put so much effort to ensure we all comfortable during our stay. Her dedication to her work is highly commendable! The hotel might be old but the service is as good as 5 stars hotel. However, the setback of the hotel was guests are allowing to smoke in the restaurant and hotel rooms. It would be appreciated that the hotel should allocate smoker rooms floor or different sections of the hotel.
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Price per night from:SAR 193
Posted on Dec 17, 2024|Discoun Twin Room
QianguangdadaFirst of all, the location of the hotel is very good. It is opposite the ancient city of Taining, across a river, and you can visit the ancient city in less than ten minutes by walking across the bridge.
The hotel room is neat and clean with complete facilities.
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Price per night from:SAR 131
Posted on Feb 5, 2025|Standard Queen Room
Guest User
🌹🌹 The hotel environment is very good, clean and tidy! Very comfortable! The waiters are very enthusiastic! There are also thoughtful good night fruits! The location is convenient, with winding alleys and snack pedestrian streets nearby. The Suspension Bridge, Dongmenkou Street and Chenghuang Temple are all within walking distance! I will choose him next time! ❤❤❤
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Price per night from:SAR 143
Posted on Dec 31, 2025
Guest User
I'd heard about the new five-star hotel in Taining and was really impressed upon arrival!
The hotel is built into the mountainside, with the lobby and restaurant on the 7th floor. The guest rooms all overlook the lake, offering lake views that cascade down the hillside, somewhat reminiscent of the Shanghai Sheshan Wonderland Hotel – very unique.
The rooms are spacious and well-designed, with a large bathtub in the bathroom – I loved it! The bathroom also features a separate shower and toilet. It was a wonderful vacation with my best friend.
The hotel was clean and tidy, and the service was attentive. The air conditioning was pre-set for dinner, making it warm and cozy in the freezing Taining.
For lunch, we ordered a simple meal at the restaurant. The food was delicious, especially the fried rice and the mixed fruit and pork belly – a perfect combination. The staff and chef even came to check on our preferences, which was very thoughtful.
I forgot to take a picture of the afternoon's special 9.9 yuan coffee, but it was such a great deal! The coffee was authentic and incredibly fragrant, and it even came with a glutinous rice cake – such a high-value meal! I'm worried they might be losing money. 😘💪 In short, this trip to Bajian was totally worth it! 👍👍👍
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Price per night from:SAR 238
Posted on Feb 27, 2026
BOBO-999
I rushed to 4.9 rating, but this score is a bit exaggerated: First of all, the health is very good, the front desk service is also very good, the breakfast is absolutely great, impeccable!
Service, two are very dissatisfied, one is rainy day security guards holding umbrellas to see the guests parking after the rain ran into the hotel and was indifferent and expressionless; Second, there is a aroma that I don't like very much in the hotel lobby. I just said a bad aroma, and I was fiercely said by the management that it was nonsense and speechless!
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Price per night from:SAR 160
Posted on Feb 17, 2024
Guest User
The hotel is luxurious and the service is in place. In particular, the beautiful woman at the front desk, Fang Mingzhu, provided enthusiastic service, introduced the hotel environment and facilities in detail, and even upgraded the room. We felt quite satisfied in the hotel. In particular, the hotel's breakfast is rich in variety and delicious. I am very satisfied. The facilities are brand new, especially the bathtub. Taking a bath helped me wash away the fatigue of the day's journey. The bottled drinking water in the room is several times that of other hotels, which makes me, a tea lover, extremely satisfied. Thumbs up for the hotel.
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Price per night from:SAR 121
Posted on Jul 11, 2026|Deluxe Queen Room
Guest UserThe hotel is centrally located with convenient parking; there are parking lots at the entrance and in the basement. The front desk also offers complimentary tea and candy, which is very thoughtful. There is also a laundry room and gym on the sixth floor. Overall, I had a great trip!
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Price per night from:SAR 128
Posted on Feb 10, 2026
Guest UserThis hotel is really great! Stepping into the lobby, the first impression is one of comfort. The decor is tasteful, not the cold, impersonal kind of luxury, but rather a warm and inviting atmosphere that makes you want to linger. What I loved most was the outdoor balcony, filled with so many flowers and plants—it was incredibly relaxing. The location is fantastic, super easy to find, and importantly, the hotel has parking. It's also incredibly close to all sorts of delicious restaurants, basically within walking distance! There are also plenty of late-night snacks nearby, and they're really tasty! 🥳
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Price per night from:SAR 99
Posted on Jul 22, 2025|Premium Queen Room
Guest UserAfter the three afternoon customer meeting, dragging the slightly sunken step to push open the hotel door, the tip of the nose first hit a wisp of light aroma, not a strong fragrance, but like the sun-dried cotton fabric mixed with lemon grass clear. The light in the room is soft and not dazzling, the light gray walls and log furniture are warm and light, and the most intuitive sense of practicality comes from the bedding: the rice white Gong sheets are flat without a trace of folds, and the creases pressed out of the corners of the pillowcases are full of regular rituals. There is no water stain on the mirror in the bathroom, the tile gap is full of just-wiped brightness, and even the floor drain in the shower area is clean and no hair can be seen. The mineral water bottle on the desk can be wiped to see the shadow, and the charging cable and note paper are arranged into a small square according to the function. The most afraid of ”will feel” on business trips is broken here~ clean is not deliberate neatness, but let people put down the peace of mind, as if this space has been waiting for you, the dust and fatigue along the way, are gently picked up.
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Price per night from:SAR 192