Spacious room, sufficient for two colleagues. Thoughtful amenities, provided additional pillow options, as well as turndown service. Good strong coffee with Nespresso machine. WiFi wa rather intermittent, kept getting disconnected during zoom online meeting but otherwise able to do emails. Short walk to conference venue (Lille Grand Palais). Limited food options nearby, often walked to Lille Flandres side or Town Centre for meals. Service was very responsive, some housekeeping staff were able to speak English. Nice touch at the end with door chocolates upon checkout. Overall a good experience.
The facilities were in order only I had a problem with the dimensions of a superior room of 23 square meters which was also filled with furniture, which made us unable to pass through or had to move it every time.
The breakfast was varied but inadequate first there was no cheese and inadequate insulation unless you would choose for fruit and granola on the 2nd day there was inadequate bread and hardly eggs and then there was the coffee machine where 7 people out of 10 were a - They had a problem.
The staff were very friendly and accessible they deserve a thick fence.
In terms of price quality, it was not considered to be the spa and wellness.
P.S. : The lighting was also not in order and insufficient.
We were assigned an accessible junior suite though we didn't request an accessible room.. The bathroom was half finished and the wiring was not completed with the switches for the separate toilet and bath located in the doorway. There were signs pasted on the door to the toilet and the door to the shower stating that the hotel offered its apologies for the inconvenience! There was a workman's support pole found under the sinks which had to be removed by the technician when we complained. There was not a single hook, clothes stand, towel rack or rail anywhere in the bathroom, toilet or room. The hotel staff explained that they would send a technician a second time to drill hooks in the bathroom, we didn't bother since we were staying only 2 nights and didn't want the dust. The shower glass in the shower stall could not contain water within the stall and the floor became wet after we showered.
Location wise the hotel is perfect and the staff were polite. Breakfast was a mix of hot cooked food and the usual cold cuts, cheeses, breads, yoghurt, fruits and juices. The breakfast room changes to a bar at night which serves affordable and nice cocktails.