My stay at Ayola First Point Hotel Pekanbaru was quite enjoyable. The staff provided friendly, responsive, and professional service from check-in to check-out. The hotel atmosphere was comfortable, with clean and tidy rooms, and facilities that were quite comprehensive, suitable for both business trips and family vacations. Its strategic location made it easy to access various places in Pekanbaru. Overall, the hotel offers comfort, good service, and adequate facilities at a reasonable price.
The hotel is very clean and peaceful, The service is also good, rooms are spacious and dont carry bad smell. The only problem i can think of is towels and curtain. which i guess wont be problem for anyone who is not picky like me, there is a little amount of light leaking through curtains which will make you awake if you are sensitive to light. Also the towels are thin which are not to my liking and they are missing small towels. Breakfast downstairs is delicious but there isnt much to select from.morning coffee is the best i have tasted all over indonesia. Over all good hotel and would choose to stay here next time too. Also thanks to the staff. Best regards
Room 612 —-
Toilet ventilation fan faulty
Toilet seat cover cracked
Not informed that there is no fridge
** All staff are very friendly and helpful.
Thank you.
Over is very good, but the smoking area facilities for guests need the attention of the Management and Hotel Manager so that they can be improved, especially the restaurant area during breakfast and the corridors on the non-smoking room floors which smell of cigarette smoke.
I stayed at Novotel Pekanbaru with my wife and children for a short staycation. The hotel was clean, comfortable, and family-friendly.
My kids really enjoyed the swimming pool, and the staff were friendly and helpful. Breakfast had a good variety of options.
Overall, it was a pleasant stay and a great choice for a family getaway.