Featured facilities: Fitness Room, Massage Room, Public Bath
Very Good
399 reviews
8.8/10
1 night
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9.6/10
Amazing
GGuest User2026 brand new hotel, breakfast is very high quality and variety, the staff is very polite, the place is large and the facilities are sufficient, I like it very much here Cold and Hot sauna, it is very suitable for vacation, there are many restaurants inside the service is very good.
AAnonymous UserFirst impression of the lobby is grand yet intimate. They escort you to a table and bring a welcome drink while checking you in. The rooms are large with a wonderful view. The rooms look just like the photos. Breakfasts are great, they make Eggs Benedict every morning. One day there was mango juice. Green smoothie every day. You can also get soba noodles cooked. You can even exchange breakfast for lunch at the hotel next door, and use their larger pools there. The room description mentioned a sea view, but on the third floor, a triangular roof slightly obstructs it, though the view is still incredible.
YYan ReevesWe had spent 4 nights at the hotel during the Golden Week which might have influenced the perception of service, but not dramatically.
Among the advantages of the hotel are: nice spacious rooms (ours had a stunning sea view); generally good location with beautiful nature and access to the beaches where you could actually swim (not a given on the island) - at least until the tide goes too low; reasonably good food across the restaurants with rather friendly prices; stylish bar with quality drinks.
Among the disadvantages are: very non-Japanese service (generally not very helpful, with low penetration of English among the staff) and lack of attention to detail that could make the resort actually very nice - again, not very typical case for Japan.
A few pieces of advice to the management:
1. Bring the option of in-room breakfast. If a guest is sick and can’t go down, it’s impossible to order in-room breakfast on the day, while rooms service opens at 11:30. Same frustration goes to the coffee stall downstairs that doesn’t serve coffee during earlier breakfast hours
2. Consider equipping rooms with coffee machines and contemporary electronics - low costs to take, yet massive disadvantage for the 5* status for not having them
3. Pay more attention to room service: we spent 48h without shampoo and shower gel. Our glasses were washed occasionally. New bottles of drinking water arrived only once.
4. Fix the beach! The amenities there look like a poor community beach area, especially those shameful umbrellas. You have reasonable amenities at the pool - why not spreading them to the beach areas to make them feel more like a resort rather than public beaches that no one gave any care?
5. Gym and SPA amenities could use a bit of refreshment. I won’t mention SPA service itself which might be a result of poor luck with the specific technician
6. Empty mini bar equals lost revenue. You could easily cover the modifications above through adding more options for people to enjoy drinks at their balconies.
What makes staying in Japan truly special - genuine care and attention to every detail - was completely missing over our stay at this Hyatt. In fact, we consistently had that feeling “this could actually be really nice” and then something would go terribly wrong with the awkward service. The hotel that looks like 5* on pictures leaves a 3* aftertaste at max. I am only writing this because I felt it didn’t have to - those are easy aspects to fix.
BBtedarThe hotel lobby is beautiful
The room is quite big and comfortable
The beach is just outside the hotel
I like this resort-style hotel
But the hotel time is longer
Some facilities are old
But I don't think it affected the accommodation experience
Breakfast facing the beach and the ocean is great
The sea water is clear and clean
Will definitely stay again
다다크패치While the location is a bit out of the way, since we had a rental car, it was convenient for traveling between the northern parts of Okinawa and American Village. The rooms were surprisingly spacious and clean for a Japanese accommodation. It's definitely a family-friendly hotel. The facilities were also very satisfying. The pool was a bit small but still enjoyable. We barely saw any Koreans; the guest demographic seemed to be mostly Japanese, followed by Chinese (or perhaps *********), Westerners, and then Koreans, in that order. Most guests were clearly families. Everything, from the value for money to the facilities, was perfect. If I had to point out a drawback, it would be the lack of things to do or see right around the hotel, haha. Only a Lawson convenience store and a couple of restaurants are within walking distance. However, we were happy because we could buy groceries at the nearby Aeon MaxValu and prepare simple meals. We will definitely stay here again on our next trip to Okinawa. Highly recommended!
GGuest UserTaking bus number 120 from the airport and getting off at Atsuta Station is very convenient; the hotel is right there.
The hotel is very new, with aesthetically pleasing decor, and the pillows were excellent. The French cuisine at the hotel was delicious, featuring innovative dishes designed by the chef that were both exquisite and surprising; even the tableware was like works of art.
The service completely exceeded expectations; the staff remembered guests' preferences, making us feel very attentive.
Overall, I was very satisfied with the experience and will definitely come back next time!
HHsinTangThe hotel's swimming pool has indoor and outdoor sections, as well as a waterslide for babies. The indoor pool has a bed against the wall, making it safe and comfortable for young children to sleep. Importantly, there are also educational and fun activities nearby. I highly recommend bringing children to participate in these activities. Parking is available, but sometimes a shuttle service is required to get the car. I really loved the lobby's décor. Also, being able to continue playing in the pool after check-out is fantastic.
MMrChanSheraton Okinawa Sunmarina Resort is one of the best hotel and experience I had. The location is great which easy access to both north and south part of the island. Facilities are the best, especially the water activities. We tried almost all marine activities and all are great. Staff are wonderful and really helpful. They helped me from the day I book the hotel, marine activities arrangements, room service, and front desk. We definitely will come back to meet the great staff and hotel.