Featured facilities: Fitness Room, Massage Room, Public Bath
Very Good
397 reviews
8.9/10
1 night
From US$248
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9.6/10
Amazing
GGuest User2026 brand new hotel, breakfast is very high quality and variety, the staff is very polite, the place is large and the facilities are sufficient, I like it very much here Cold and Hot sauna, it is very suitable for vacation, there are many restaurants inside the service is very good.
AAnonymous UserFirst impression of the lobby is grand yet intimate. They escort you to a table and bring a welcome drink while checking you in. The rooms are large with a wonderful view. The rooms look just like the photos. Breakfasts are great, they make Eggs Benedict every morning. One day there was mango juice. Green smoothie every day. You can also get soba noodles cooked. You can even exchange breakfast for lunch at the hotel next door, and use their larger pools there. The room description mentioned a sea view, but on the third floor, a triangular roof slightly obstructs it, though the view is still incredible.
YYan ReevesWe had spent 4 nights at the hotel during the Golden Week which might have influenced the perception of service, but not dramatically.
Among the advantages of the hotel are: nice spacious rooms (ours had a stunning sea view); generally good location with beautiful nature and access to the beaches where you could actually swim (not a given on the island) - at least until the tide goes too low; reasonably good food across the restaurants with rather friendly prices; stylish bar with quality drinks.
Among the disadvantages are: very non-Japanese service (generally not very helpful, with low penetration of English among the staff) and lack of attention to detail that could make the resort actually very nice - again, not very typical case for Japan.
A few pieces of advice to the management:
1. Bring the option of in-room breakfast. If a guest is sick and can’t go down, it’s impossible to order in-room breakfast on the day, while rooms service opens at 11:30. Same frustration goes to the coffee stall downstairs that doesn’t serve coffee during earlier breakfast hours
2. Consider equipping rooms with coffee machines and contemporary electronics - low costs to take, yet massive disadvantage for the 5* status for not having them
3. Pay more attention to room service: we spent 48h without shampoo and shower gel. Our glasses were washed occasionally. New bottles of drinking water arrived only once.
4. Fix the beach! The amenities there look like a poor community beach area, especially those shameful umbrellas. You have reasonable amenities at the pool - why not spreading them to the beach areas to make them feel more like a resort rather than public beaches that no one gave any care?
5. Gym and SPA amenities could use a bit of refreshment. I won’t mention SPA service itself which might be a result of poor luck with the specific technician
6. Empty mini bar equals lost revenue. You could easily cover the modifications above through adding more options for people to enjoy drinks at their balconies.
What makes staying in Japan truly special - genuine care and attention to every detail - was completely missing over our stay at this Hyatt. In fact, we consistently had that feeling “this could actually be really nice” and then something would go terribly wrong with the awkward service. The hotel that looks like 5* on pictures leaves a 3* aftertaste at max. I am only writing this because I felt it didn’t have to - those are easy aspects to fix.
RRiya123The hotel is located quite far from the airport, it takes about two hours by bus. It is very convenient that there is a private beach, which you can get to directly from the hotel. The room has everything you need: a refrigerator, a thermos, toiletries. The room stock itself is a bit tired, the hotel is about 50 years old. The staff is friendly. There are minimarkets with everything you need within walking distance.
Of the minuses: very expensive food, I did not take it. In neighboring restaurants, having lunch or dinner is several times cheaper. Another thing that was offending was that even sun loungers on the beach for hotel guests are paid, in my opinion, this is too much. There was also a strange situation with swimming: a net from jellyfish was installed on the beach, but in addition to the net itself, there were buoys and in the middle part of the fenced off area there were buoys. For some reason, they did not allow you to swim beyond the middle buoys, although in fact it is just a floating rope with buoys, and the net is installed much further. As a result, you feel like you are in a paddling pool and cannot swim normally.
GGuest UserTaking bus number 120 from the airport and getting off at Atsuta Station is very convenient; the hotel is right there.
The hotel is very new, with aesthetically pleasing decor, and the pillows were excellent. The French cuisine at the hotel was delicious, featuring innovative dishes designed by the chef that were both exquisite and surprising; even the tableware was like works of art.
The service completely exceeded expectations; the staff remembered guests' preferences, making us feel very attentive.
Overall, I was very satisfied with the experience and will definitely come back next time!
HHsinTangThe hotel's swimming pool has indoor and outdoor sections, as well as a waterslide for babies. The indoor pool has a bed against the wall, making it safe and comfortable for young children to sleep. Importantly, there are also educational and fun activities nearby. I highly recommend bringing children to participate in these activities. Parking is available, but sometimes a shuttle service is required to get the car. I really loved the lobby's décor. Also, being able to continue playing in the pool after check-out is fantastic.
AAnonymous UserThe hotel is great, big brands really do stand out. The breakfast was also very good. All facilities within the hotel require an additional charge, but the service was excellent. The room was quite spacious too. Overall, it was a good stay, and I'd book here again.