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9.4/10
Amazing
ZZijiayouxinlingdeziyouThe room was incredibly spacious, and the staff provided excellent service. We had a fantastic ocean view of Manila Bay. The hotel facilities were comprehensive, and downstairs there were casinos, restaurants, and bars. The valet parking right at the entrance was very convenient. The front desk even gave us two bar vouchers that could be used at specific restaurants. There are large shopping malls, Chinese restaurants, and more in the nearby area – everything you need for dining, accommodation, and entertainment all in one place.
MMrsMallowsPros: The hotel is near the airport and has lots of stores and restaurants inside. Breakfast is good.
Cons: 1. During check in: Receptionist refused our passports and ask for national IDs instead so we needed to insist on the passports because we don't have any national IDs (we live outside the country).
2. During stay: wait time for housekeeping request took 2hours. Hotel staff does not inform beforehand that the private bar locks automatically when deposit is already consumed. What's worse is that they did not get the full deposit upon check in. We could've avoided not being able to drink cold water upon arriving at midnight if they only informed ahead or asked for more money for deposit. Also, unlike other hotels, printing is not complimentary.
3. Checkout: airport transfer is not well coordinated with concierge. Also, instead of checking room thoroughly before completing check out, they would send you an email the day after to let you know that you left stuff inside the room so send an email if there's anything valuable that you remember.
FFarah.benNice hotel with a great location near the airport. The rooms were comfortable, clean and good equipped. The service was excellent. Only negative point was the noise of the cars outside (our room was on the side of a big street).
AAnonymous UserWe tried Nobu Hotel only because it’s near DreamPlay where our daughter celebrated her birthday. Our hotel experience wasn’t the best because of the delayed check in (though they tried to make it up for it later on), lifeguard was too strict even if the parents are literally holding the kids while in the pool, breakfast buffet was so-so, among other things.
The best thing about it though was our dining experience in Nobu Restaurant. The food and staff were amazing!
We’d probably come back just for the restaurant.
AAnonymous UserIf you are sensitive to aircon noise, then their room may not be most suitable for you. The hotel's aircon is kind of noisy and on the 1st night I feedbacked and they offered to send an technician. It did help for a short while but afterwards it seems like the noise went back to as usual.
I also discovered it was a dripping a little after the technician left.
The staff mentioned the aircon noise is the same in all rooms due to the type of aircon it is.
Knowing myself and based on past experience, I would not be able to enjoy the next few nights of stay and so I moved to another nearby hotel the next day and I'm so glad I made this decision.
It was non refundable sadly but I could allow friends to stay the remaining nights in my name which was great.
The room soundproofing can be improved as I could hear someone talking on the phone next door in the early morning and it was hard to get enough rest.
My room was facing the main road and the train track so I could hear a bit of train noise but its not too loud and the road's traffic noise is minimal too at 9th floor.
As for cafe menu, it would be good to have more options. They have some dim sum (yay!), asian and western foods.
Their cafe service can be better improved too in terms of attitude and friendliness.
You'll have to request for room service menu if you want to order from the room.
It would be better at check in if the front desk asked if room service menu is needed and so they can send it up to save time.
Hotel is clean, looks modern and I like the room's lighting variety too.
Their security is tight and if you have a visitor who needs to park at the hotel, they'll have to provide the guest's room number. Good to register yours or your visitor's car plate number at check in to save time.
The Mrt station is just about 5-7 min walk and they have a convenience store next door and across which is convenient as they charge from the 3rd bottle of water.
The pool looks great and friends who stayed on my behalf enjoyed it.
Hope this helps! 🧡
AAfflelou1988Staying at this luxury penthouse hotel near City of Dreams was truly an unforgettable experience. From the moment we checked in, we were treated like VIPs. The penthouse itself was stunning—spacious, immaculately clean, and elegantly designed with panoramic city views that were absolutely breathtaking, especially at night.
The amenities were top-tier: a private balcony, fully equipped kitchen, smart entertainment system, and even a soaking tub with a skyline view. The bed was incredibly comfortable, and every corner of the suite exuded sophistication and comfort.
The location was also perfect—just minutes away from City of Dreams, SM Mall of Asia, and the airport. Whether we wanted to explore, dine, or enjoy the nightlife, everything was within easy reach.
What truly set the experience apart was the personalized service. The staff were attentive and professional, making sure our stay was seamless and luxurious from beginning to end.
If you’re looking for a high-end stay in Manila that blends privacy, comfort, and convenience, this penthouse is the perfect choice. Will definitely book again!
GGuest UserA truly exceptional stay experience! From the moment we booked, the host, Guodong, was friendly and provided clear, helpful instructions. The apartment itself was a haven—stylish, quiet, and so comfortable. It felt like a home away from home. We slept great and loved the bedroom and the living room 'that gives natural light. Highly recommended if you're looking for quality and great hospitality! We will stay here again on our next trip.
GGuest UserWe strongly recommend this place. Location is perfect. We find all we need Around. They have very easy check in policy. Friendly guard and reception.
Gordon and his assistant Ms Mary are very responsive and welcoming. Parking is just in front of the reception.
The room and design is very lovely and modern. Its spacious enough for us to have a great stay
Thank you
GGuest UserFeedback and Complaint Regarding Recent Hotel Stay
I would like to provide feedback and raise a concern regarding my recent booking experience.
I booked a stay for 15 guests at a specific hotel ( Lux Penhouse), and the booking went through successfully without any issues. However, just a few hours before our scheduled check-in, I was informed that we would be moved to a different hotel ( bayshore phase 2), with the reason being that the original hotel “could not accommodate 15 pax.” This was extremely disappointing, especially since the booking was clearly made for 15 people and was confirmed.
The replacement accommodation provided did not meet expectations:
• The utensils were incomplete, and basic amenities such as toothbrushes and towels were not ready upon our arrival.
• The swimming pool was closed for maintenance, which was not communicated in advance. This was one of the main reasons we chose the property.
• Overall, the place felt unprepared for a group of our size.
On a positive note, I would like to acknowledge that the few staff who assisted us and the lobby personnel were helpful and courteous, and we appreciate their efforts.
While we understand that unforeseen changes can occur, proper notice and preparation are expected, especially for confirmed group bookings. I hope this feedback helps improve your service and guest experience. I would also appreciate a response regarding this matter.
Sincerely,
Cheryl ********
*******************
Bayshore phase 2