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9.1/10
Great
GGuest UserWe love staying here when visiting Fantasy Springs Casino. It's less crowded and quiet. The only thing is that it's a hit and miss with their service. The last time i stayed, everyone was so nice. This time, not so much. The breakfast area wasn't refreshed as it should, cold stuff. It used to be so much better! The lady started taking everything out one 930 hit. On the dot. It seriously isn't that serious. Someone grabbing a sausage link at 9:34 should be okay. The front dest ladies seemed in a bad mood. Im a reward member, and checking out late time is really never given to me. They always have an excuse as, why not. The hotel is really clean though and the rooms are very spacious. The only horrible thing is that the AC unit makes such a loud noise, keeps me up most of the night until i knock out! Book it...
GGuest UserThe location is fantastic. There are plenty of good restaurants, bars, shops within walking distance and walking is easy since the city of Palm Springs is basically flat! I parked in the hotel lot and walked everywhere I wanted to go. The hotel does not have a restaurant or bar but I knew this when I booked so no problem. They do have a small cantina type room where you can buy snacks, some sandwiches, drinks, coffee, etc and ice machines everywhere. The service was very good, all employees where helpful and friendly. My room was very clean and good sized with a large bathroom. The room location was also good, on the ground floor near the pool with a view of a parklike courtyard. The pool was large and crowded (I arrived on Saturday afternoon) and everyone seemed to be having a good time. I took a dip the next morning right after maintenance finished cleaning the pool and was the only one there, it was great! I will definitely stay again at the Palm Mountain Resort.
SSamanthaOur first time staying downtown Palm Springs and we loved it! The hotel was gorgeous (just like the photos!) Walking distance to the main ***** with lots of restaurant & shopping options, a weekly Thursday night street festival/market and even a Grocery outlet across the street where we were able to stock up on some low cost snacks/drinks. When checking in the staff saw we were staying for 6 nights so ensured we had a quiet room, away from the street - which was thoughtful and appreciated. The breakfast buffet was AMAZING. The pool and pool bar with Happy Hour has us feeling like we were in Mexico. As you can probably tell, my fiancé and I loved our stay and will most definitely be back again!
GGuest UserNice place to stay. It was a short straight forward drive into Palm Springs. Nice quiet location with a great pool. The breakfast was probably the best we’ve had in a hotel that included a free breakfast. If you want to be in the heart of Palm Springs it isn’t the place to stay but if you want to have a quiet getaway a short distance to town it’s great.
RRachelThe hotel rooms here are incredible! My stay here was so relaxing and comfortable. You'll have to take a car to reach most of the nightlife. Unfortunately, I didn't have a good experience with the staff they where impatient and when we checked in the lady at the desk was downright rude. Which is a real bummer because the setup of the hotel makes it really hard to find your room without help from a staff member. I know that working with people all day can be tough and I would be happy to give them another chance because everything else was so nice.
GGuest UserThe facilities are a little bit old, but they are quite unique. The hotel lobby corridor is filled with photos of singers from before the 1970s. The hotel is in a good location and the price is affordable. There is a golf course in the backyard, which is more suitable for family travel.
GGuest UserI was very satisfied with my stay at Grand Hi Lai Hotel. I could feel their thoughtfulness and professionalism from the moment I arrived. The reception staff was friendly and polite, and the check-in was fast and efficient, which made people feel relaxed immediately. The overall environment of the hotel is very well maintained. Both the lobby and guest rooms are clean and tidy, and the decoration is elegant yet modern.
The room is spacious, the bed is comfortable, the amenities are complete, and even the details such as sockets and lighting design are very thoughtful. The bathroom space is also quite spacious, with stable hot water and strong water pressure, making it very comfortable to use.
The breakfast has a rich variety, including Chinese and Western options, the ingredients are fresh, and the meal is replenished quickly, which makes you feel the hotel's insistence on quality. If you have time, I highly recommend the restaurant in the hotel. Both Chinese and Western food are of high quality.
Overall, whether it is the hardware facilities or the service details, Grand Hi Lai Hotel has demonstrated extremely high professional standards, and it is an impeccable accommodation experience. Whether it is business or vacation, it is highly recommended and I look forward to it.
hold head high
丁丁The hotel is a transit station, motel, surrounded by a lot of gas stations, the price of gasoline is high and low, the room is clean, the facilities are OK, the new ones, the breakfast is OK, the American breakfast, not very rich, but simple to eat , parking location
GGuest UserThe location was excellent. Centrally located to all the greater Palm Springs area right on highway 111. The common areas were clean and free of any trash or debris. The pool and outdoor seating area was excellent and very comfortable. The two bedroom suite was roomy, clean and comfortable. The furnishing however was very dated and could use an upgrade but not a deal breaker. There was NO access to cable tv service or streaming sites, so all the channels were basic local channels. Thankfully we brought our Laptop and were able to stream movies etc that way. The draw backs mentioned would not exclude us from booking here again. The positives out weighed the negatives. Nice place, good location , good amenities.