Carolina Hotels with Hot Tub

Just a 5-minute drive from the Luis Muñoz Marín Airport in San Juan/Carolina, Puerto Rico, this hotel is a favorite. The friendliness of the staff and every single hotel employee is commendable. They really go out of their way to make you feel, not only at home but as if you were family. The restaurants are outstanding. Having their great breakfast buffet in an open restaurant facing the beach is a fantastic experience. The rooms are comfortable, and the views (if you get a room with a view or partial view) are breathtaking. It is undergoing a lot of renovations inside the main lobby area so it will be even prettier than it was before. The beach is fantastic!

I would highly recommend the Fairmont El San Juan based on my experience staying for 4 nights this past week. The pool party was a good start to the week and made the outdoor scene more lively on Sunday & then the atmosphere was relaxing for the rest of the week. Most of the lounge chairs were positioned for a full day of sun & there's cabanas for those who like shade. Each pool has a different vibe one is more lively, one has shade and more quiet & one is good for laps. We were beyond impressed with the beach bar food (highly recommend the burger & fish tacos). Our room was spacious & had a balcony which was good when we had free time to relax before dinner. As a cat person, I thought the best part of the hotel was the family of cats that live on the property. They're super friendly (and will leave you alone if you're not a cat person), some of them even let us pick them up. I was sad to find out that people had complained about them and the hotel was considering moving them when they didn't seem to be a bother at all. The gym was really nice, especially for a hotel gym & had plenty of machines to accommodate a decent size crowd. They also offer classes, I took a yoga class on the beach with Ruth, who was great and super attentive to my back problems. The shops were nice but extremely overpriced - except for the chocolate truffle shop which was delicious & reasonably priced. The breakfast buffet had everything you could ever want for breakfast (even the alla carte menu gave huge portions) - we ate there every morning, their waffles & omelette bar were my favorite & their bacon was cooked perfectly every day. The Meatmarket steakhouse we ate at our first night was impressive, especially for a chain restaurant. Riva had an awesome tasting menu, which was priced beyond reasonably, along with amazing service, hospitality & delicious house wine. Their unique twist on common dishes was impressive & we ate every bite of every course even after we were stuffed because it was THAT good. Housekeeping kept our room in perfect shape & the front desk staff was very helpful when we wanted to plan dinners off the resort & a day trip to Old San Juan. The sounds of the birds at night make it like you're sleeping in the rainforest & very easy to get a good night's sleep.

Clean hotel. The staff are all very friendly and hospitable. Great location, a few blocks to the beach. Lots of souvenir shops and restaurants within walking distance. 2-3 blocks to the beach. Breakfast was great, the pool was great. No complaints with my stay.

Advantages: The hotel is not far from the airport, and the service attitude is very good. Although there are not many choices for breakfast every day, eggs are all made fresh. There are cocktails and various snacks at night. Basically, you only need to go out for a meal by yourself. Disadvantages: 1. The hotel is not on the seashore. The hotel's own beach needs to be walked for about five minutes. The scenery is of average quality. 2. The hotel has a resort fee of $ 35 per night, which is not so cost-effective. Overall it feels like a good choice.

The location of the hotel is good, just near the international airport, which is more convenient. But the hotel service is very general, and I am particularly dissatisfied: 1. We booked three superior rooms with a view for six nights, but only two rooms were fulfilled. One room defaulted to a small low-rise ordinary room. After many negotiations, the contract was barely fulfilled until the fourth day. 2. The hotel is very dishonest and added 78 yuan for other people’s meals to our bill. After we found out, the receptionist's attitude was extremely bad. After consulting with the restaurant manager, he admitted that there was a mistake in his work and refunded us 78 yuan. U.S. dollars, but not even an apology. This is disappointing because of the loss of intercontinental standards!

Initial interaction was good, front desk was very nice, patient and understanding. Once I was checked in, I headed to my room, the hallways smelt like mold and smoke. I attempted to take a shower, there were small dirt particles on the shower floor not sure what from, was grossed out so I showered standing on a towel. Stepping out of the shower I noticed the sliding door wouldn’t close. It came off the hinges so when getting in and out of the shower I had to lift it back into its correct position or the door wouldn’t close. Told from desk about this issue assuming they would fix or change my room, they did nothing. Day 2, there were cockroach’s crawling in the bathroom and near the closet, told front desk about this issue, nothing was changed. Asked housekeeping for towels and waited 2 days to receive said towels. Stayed for 4 days in total. After making it back home, I realized I forgot my denim jacket in the closet. Called front desk 3 days straight inquiring about my jacket and no one found anything. Housekeeping is dishonest and stole. Overall experience at TRYP, 5/10.

We stayed here on our way to the BVI and coming back. On our way we had about 8 hours between flights and it was convenient to get in late at night and just a short walk away was the hotel. It is a little odd being in an old unused terminal, but the people that work there are very nice and our room was fine. It seemed like it had been updated recently. We had the included breakfast the next morning and it was your typical included breakfast but also had made to order omelettes which was nice. On our way back from the BVI we stayed there as we had a 5am flight. Super convenient to walk to airport when the flight is so early. Would I stay here as a vacation destination, No. But would I stay here again as a super convenient, clean, acceptable accommodation right at the airport, Yes.