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I had a wonderful stay at The Cincinnatian this past week. Once i checked into my hotel room they had a great valet service in front to park my vehicle. A valet named Nick took care of my car the whole time and parked it a few times, he had a lovely personality and was very welcoming. The hotel itself was also very wonderful and they met all of my needs.

I used to study at UC, and now I go back to school and feel that the change is still quite big. This hotel is newly built, the facilities are relatively new and very close to the school.

I just got back from a week stay. Overall it was a nice hotel and I would reccomend to anyone staying in the area. It was a short drive to King's Island, Cincinnati Zoo, Newport Aquarium, and other attractions. The hotel was very clean. The kids loved the pool. There was a cart with clean towels to use in the pool area, so no need to bring a towel. There is a washer and dryer across their hall from the pool. It was only $1.50 each. Breakfast was very good and had several hot and cold options. If anything ran low the employee quickly filled it back up. The one employee,I think her name was Cathy, was very friendly and my family looked forward to talking to her in the mornings. The downfalls to the hotel were that the walls are thin and we could hear the guests in the hallways and the people in the rooms beside us. Thankfully we had respectful guests beside us and they were quiet during the night. However if you need to sleep during the day I suggest bringing earplugs. At check in we were told they would clean our room on the 5th day. I understand because of Covid there isn't daily housekeeping. However, I think every five days is too long. We didn't have anyone clean our room during our stay. We were there from Sunday to Sunday. We had to stick our garbage and dirty towels in the hallway. Two different times during our stay we had to go to the front desk for toilet paper and clean towels. We also ran out of shampoo. Thankfully it was on the day we were leaving. Even though our stay wasn't perfect we would defiently stay again because of the employees and cleanliness of the hotel.

This was my first time at The Residence Inn/The Phelps and thoroughly enjoyed my stay. My room was clean and fresh and had a lovely view of the Great American tower. Excellent service from all I encountered; Kat, Kathleen Styers, Mikayla Austin and Frances Lawton. Also, the valet (unfortunately I do not know his name) was friendly and attentive. Looking forward to returning here in the future.

Front desk staff extremely friendly and helpful! Needed a place for my out-of-state 19yo college student to sleep for a few nights. Marriott hotels wouldn’t budge on their 21yo min age rule. Hilton employees easily mentioned an addon feature for room reservations that allowed my daughter to checkin without incident. Hotel was clean and on-site restaurant was an added bonus. Will most definitely stay at this hotel again!! Thank you……from a Mom of an out-of-state college kid!!

A new hotel with modern design, a pleasant surprise. The rooms are large and the facilities are beautiful and reasonable. The restaurant is also very beautiful and the food is delicious 😋 An unforgettable and comfortable experience! highly recommended!

Bed and pillows were AWFUL!

We stayed here to attend a wedding at Bell Events Center and it was just amazing. Its a smaller property - but when we requested for an adjoining rooms to accommodate our small one's - they made sure we got what we need for the stay. The hotel looks brand new as well so that's a plus. Rooms are in great size and parking location super accessible (additional fee). Our little one's also enjoyed their indoor pool! Big shout out to Sabrina (GM) and Jacob (AGM) for making our stay at Holiday Inn & Suites Cincinnati Downtown GREAT!