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Good location near lots of downtown activities. Great coffee shop on the first floor. Rooms are clean. I've stayed at this property dozens of times, and particularly, the shower fixtures need maintenance. The front desk is understaffed but friendly. The general manager is not, and the property suffers from uneven management. I never know which experience it's going to be trip to trip. Unfortunately, it is the closest Hilton to my destination, so I've put up with the inconsistency. As a Diamond member in Honors, I stay in a wide variety of places. This property has a lot of unrealized potential - it could be a 4 or 5 but falls short.

My partner and I stayed here for a conference. Our stay was excellent. The staff was very nice, the rooms were clean and the Hotel in general was above what we expected. Breakfast was very nice, the attendant even got us fresh coffee. He said the coffee that was there had been there for a hour. Will stay again.

I used to study at UC, and now I go back to school and feel that the change is still quite big. This hotel is newly built, the facilities are relatively new and very close to the school.

This was my first time at The Residence Inn/The Phelps and thoroughly enjoyed my stay. My room was clean and fresh and had a lovely view of the Great American tower. Excellent service from all I encountered; Kat, Kathleen Styers, Mikayla Austin and Frances Lawton. Also, the valet (unfortunately I do not know his name) was friendly and attentive. Looking forward to returning here in the future.

BEWARE. Came out to the parking lot this morning to see FIVE cars near ours with shattered windows. They had all been broken into overnight. Signs all over the parking lot caution to park at your own risk, however the area feels safe and has lots of restaurants & shopping stores in adjacent parking lot. The signs made us feel uneasy but we still never expected to see all the broken windows. They were all very nice cars too. Such a shame. We were in from out of town to visit Xavier University which is just a 7 min drive from the hotel. Sadly, this greatly affected our impression of the area. We felt absolutely terrible for the one guy we saw, trying to clean up all the broken glass in his truck. We did not see a single employee at the hotel doing anything to help with the situation. Obviously, they are aware this is a problem. Also, they charge $5 to park overnight, yet provide NO security whatsoever in the parking lot. They should be using that money to hire an overnight security guard so guests don't have to deal with broken car windows!

STAY AWAY! Unfortunately, I had a terrible experience at this hotel. Was in town 8/21-8/24 for the Green Day concert. My hotel experience almost ruined the whole trip. First, bait 'n' switch. Booked online was shown photos of a one bedroom suite. Thought that's what was in my cart when I checked out. Nope, got there and it was one room, tiny with a tiny and uncomfortable sofa that never got pulled out so idk if it was really a bed or not. I was with a Platonic friend and the room was not going to work. She had to get her own room essentially doubling the cost of the trip. Front desk agent Angelo was rude and surly when told our room was not as pictured and unacceptable. All he would say is that's what you booked so nothing we can do. He smirked the whole time, told me my only option was to go back upstairs and accept the room and told me and my friend he is ”unhinged.” My friend said she did not feel safe in the hotel with someone with room access admitting to being mentally unstable and the way he treated us proved it. Next day manager Aimee offered me $20 in cash to ”buy me lunch” for my trouble (room issue still not actually resolved). I declined that offer because it felt like an insult and Idk if she had the power to just take money out of the drawer and give it to a guest...? I feared she may later accuse me of stealing or something she was so sketch. Her eye was twitching as she insisted she couldn't do anything more because their front desk camera does not include audio so she couldn't verify my account of the events from the previous night. Last thing parking. After self-parking I get emailed a bill for valet. Went downstairs at 5 a.m. Saturday morning to inquire about the parking bill. I really wanted to check out but the valet couldn't straighten out my bill because it is technically a different company and Angelo was back at the desk and I was afraid of him so nothing to do but go back upstairs and wait til 7 when he gets off. I am scared in this hotel. I do not feel safe because I have not been treated like a guest - a paying customer - and now I cannot check out when I want. I am hoping someone will remove the erroneous charge off my bill and not randomly offer me $20 to go away or idk spit in my face or something. Either feels possible. Do yourself a favor and STAY AWAY FROM THIS PLACE. The slightly lower price is not worth what they will put you through. Stay somewhere decent that will treat you like a customer and not like a vagabond whom they're doing a favor by letting you pay them to stay at their very much sub-par property.

Really clean and great hotel. Staff was really nice. I was treated like a true Hilton honors member not one thing out of place in the room. Would highly recommend. I was having an issue with my luggage and couldn’t quite pull it to the elevator so a very nice lady at the front desk helped me bring my things to the elevator and it’s so nice to know that there are great workers out there still. Unfortunately, I forget her name