Columbia Hotels with Hot Tub

The staff as this location is amazing! Super friendly, accommodating and professional. I love coming to Columbia and knowing that I will be taken care of at the place where I am staying gives me peace of mind. If you are looking for a hotel that is centrally located, you won't find a better place.

I don't like leaving negative reviews because I understand things happen. Especially when I must say Embassy Suites has been our go to hotel. Unfortunately, we are going to have to switch to a different brand. It is understandable that hotel cannot stay “brand new” however routine maintenance of the rooms should be a minimum. The past few times we have stay it has been the same thing, the rooms have been run down. If it is not a newer hotel, the Embassy brand does not seem to do just a basic job of maintenance. Our most recent stay, the room was subpar at best. The bathtub was peeling, the furniture had so may stains on them my wife pulled the sheet of the bed just to sit on it, the wall paper had ripples in it, not bubbles but ripples. To top it off, we got bit by only what we can say were beg bugs. If it was for the poor maintenance, I would chalk the beg bugs up to what happens in the hotel industry, they are bound to happen even at the most expensive of hotels however, this hotel was so poorly maintained, it is more likely they have take not measure to control this. We have noticed this trend with older Embassy Suites Hotels, usually located in predominately minority populated areas. Really sad. The staff was nice and friendly but they can’t make up for the poor room. If we would have checked in earlier, we would have demanded a refund and went somewhere else.

I was so disappointed in my stay. First let me say I received a call when I checked in to see how things were and I said fine. Well later when I was ready to shower, I realized there was no body wash in the compartment. I called downstairs and some was brought up. Then as I was cleaning up the living area, I realized the trash had not been taken out from the previous guest. This really made me feel as if my room had not been cleaned properly. I had no coffee cups or coffee in my room just a coffee lid. I just did not have a pleasant stay at all. The room was spacious and the renovations were nice but apprehensive about staying again.

The staff has been wonderful for my staff so far cleaning crew is on point and the staff during the breakfast. Ms Erica is a wonderful hostess, always checking up on everyone to make sure they are having a wonderful stay. It was very appreciated.

Ned is an amazing asset to Hilton. Ned went above and beyond to make sure we were comfortable and had everything we needed. A coworker and I sat at the long business table to finish up our workday, Ned made sure to check on us several times and even brought food and drinks to us, even though we were not in the restaurant/ bar area. We were able to relax while we we finished our workday. Ps. The brisket grilled cheese sandwich is AMAZING! Make sure you order one, you won’t regret it.

Nice hotel and in a great location. Very convenient to local restaurants and attractions. The staff was very accommodating and treated me like family. The cleanliness was top tier. definitely will be returning when I come back in town. I would highly recommend staying at this location when you are in town.

Positives: front desk staff member tried to be nice. (I was so tired, I can’t remember her name.) The kids loved the popcorn and kitchenette, although we didn’t use it. My daughter enjoyed the reclining chair with the tray. Mix of soft and firm pillows. Sides of beds are comfy…just don’t fall in the black hole in the center! Showers and bathrooms were pristine…spotless. Very impressed. Fridge was also pristine and spotless. Negatives…poor experience. 1. 10:15 pm: Waited 10-15 minutes before someone even came to the desk. When she did come to the desk, she said she had to step away because was waiting for someone to come and lock the pool, as something happened that the pool couldn’t be closed, and it was a hazard to guests. So, because it took so long to get to the desk, she offered us extra points and told us to grab a drink and a snack. (Very kind and tried to remedy.) So, we headed to the room - exhausted after a long day of traveling and then waiting to check in - around 10:35. 2. Went up to room 417. Thermostat was set at 68, cool, and fan on (vs auto). AC fan wasn’t even blowing and thermostat read 79 degrees. I called the front desk. No answer. Went down. No one was there. “With a customer, will return soon” sign wasn’t even displayed. I headed to the pool area, since I was told there were issues with closing the pool. I open the door and find four people (two of which were clearly employees) hanging out, chilling and chatting. Meanwhile, the front desk is unattended. I explained the situation with the temperature and she said the power was out earlier and all rooms should have been checked. She gave us a new room and said she would call in 15-20 mins to check in to make sure the room was okay. So we were switched to room 225. Walking right out of the elevator, it smelled like cigarette smoke (& heaven knows what other type of smoke). To sign your life away on a strict “no smoking” policy, this sure doesn’t seem to be enforced. The room smelled so bad. I waited 15-20 mins. No phone call. Called the front desk. A gentleman answered and I explained that we were in room 225. The room smelled like smoke, and it was worse when you step out of the elevator to the hallway. Told him I wasn’t smoking and do not want to be charged for this room snelling like smoke. ($200 charge.) Guests were loud all night. Partying. Arguing. Stomping around 3 am. Beds are not comfortable ….centers of the beds are sunk in big time. Bedside lamp didn’t work. No alarm clock and couldn’t charge phone beside for the next day, since the outlet in the lamp didn’t work. Traffic outside is extremely loud (worth keeping the fan running all night, as long as you don’t freeze or overheat). Hairballs (not from me) were in the bed, along with specks of some off white debris that I had to wipe out of the sheets. Covered that part and did away with the sheets themselves. Very disappointed in this experience. (I can’t sleep - it is after 3 am as I type this.) Will not b

Everyone was courteous and Mary (housekeeping)was the best she helped with what ever we needed , thank you for a pleasant visit. The food was great, and the people running the kitchen were excellent. We’d like to thank everybody for making us feel at home. Thank you all.

We stayed at this property for 1 night on our way home from NY. It's in a convenient location with shopping and restaurants nearby. Our room was the standard Homewood suite. It was clean and well maintained. We did notice some noise from BWI Airport. The fitness center was larger than normal for Homewood and was pretty well equipped. The breakfast was pretty good and items were replenished promptly. We'd stay again.